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Windows 7: My wife's new laptop crashes unexpectedly...

12 May 2011   #1

Windows 7 Home Premium
My wife's new laptop crashes unexpectedly...

I bought my wife a HP Pavilion laptop for mother's day. She complains that it crashes frequently, especially when she's trying to play Farmville on facebook. When I check it out it works perfectly for me. I haven't been able to find a cause for it. She's running ZoneAlarm free firewall and Avast free AV. Avast says the box is clean. We're almost to the point of taking it back and exchanging it.

Any ideas?


My System SpecsSystem Spec
12 May 2011   #2

Windows 7 64 bit

It's hardly worth fiddling around with a Laptop as new as that. I'd take it back immediately.
My System SpecsSystem Spec
12 May 2011   #3

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)

Remove (Un-Install) Zone Alarm, It is known to BSOD win7
My System SpecsSystem Spec

12 May 2011   #4
Layback Bear

Windows 7 Pro. 64/SP-1

If it was my computer before taking it back I would try MSE as the anti virus and the built in Windows 7 firewall. After the other ones were removed.
My System SpecsSystem Spec
12 May 2011   #5

Windows 7 Home Premium

Thanks, we'll try that. If that doesn't work we'll take the other advice and take it back. Thanks to everyone who responded.
My System SpecsSystem Spec

 My wife's new laptop crashes unexpectedly...

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