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Windows 7: BSOD after upgrade

13 May 2011   #11
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by George1 View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
No DMP files included in upload. Please find and upload them


This (ATIkmpag.sys.) indicates a video driver problem of some sort.
There are no dump files with this error. Though the BSOD is supposed to write one it doesn't.

I downloaded http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx?type=2.4.1&product=2.4.1.3.43&lang=us&rev=&ostype=Windows 7 - 64-Bit Edition 7 - 64-Bit Edition

But not sure if this will do me any good, just a guess.



Any ideas out there?
Re-installing the video driver is the first thing to do. remove using this

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

Or Phyxion.net - Driver Sweeper

When it is removed then download and install the fresh copy.


My System SpecsSystem Spec
.
13 May 2011   #12
George1

Windows 7 Home Premium 64 bit (OEM) SP1
 
 

I swept the old files out but when installing the new drivers I can't click the 'next button" for the installation screen. The button is at the bottom of the window which is past the bottom of the screen. Any ideas how to get to it?
My System SpecsSystem Spec
13 May 2011   #13
George1

Windows 7 Home Premium 64 bit (OEM) SP1
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by George1 View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
No DMP files included in upload. Please find and upload them


This (ATIkmpag.sys.) indicates a video driver problem of some sort.
There are no dump files with this error. Though the BSOD is supposed to write one it doesn't.

I downloaded http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx?type=2.4.1&product=2.4.1.3.43&lang=us&rev=&ostype=Windows 7 - 64-Bit Edition 7 - 64-Bit Edition

But not sure if this will do me any good, just a guess.



Any ideas out there?
Re-installing the video driver is the first thing to do. remove using this

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

Or Phyxion.net - Driver Sweeper

When it is removed then download and install the fresh copy.
Thanks, I uninstalled the ATI stuff using CCC then used Phyxion driver sweeper.
After that installed the drivers.
Hopefully this will work.
I found a way to get to the buttons but it was guesswork as I could not see what I was choosing, I used the windows key and the shift key.
Thanks for the ideas.
My System SpecsSystem Spec
.

13 May 2011   #14
George1

Windows 7 Home Premium 64 bit (OEM) SP1
 
 

Things looked good for awhile but while watching a stream it froze up.
Then did a check watching youtube and again the video was green but still had sound, the same problem as before.
The internet explorer gave a message that it was not responding, same as before
I did a restart and things were working again, as what happened last time.
I could wait for the BSOD but no dump files are being made though as in a few posts back I showed the proper settings for recording dumps.

In summary this is what has happened and has been tested:

Downloaded windows7 updates.

Then problems have started on a stable system.

Had video problems with no video but sound was normal, in both streaming video and youtube, prerecorded programs are working fine, seems only a problem when used with streaming in IE9.

Multiple BSOD's stating that ATIkmpag.sys was a problem.

Had one that stated could not find a file, don't remember which one.

ran memtest ver 4.2 I think it was, for 4 hours... no errors.

Uninstalled ATI catalyst install manager using CCC.

Ran driver cleanup Phyxion.

Downloaded latest ATI drivers (I hope it was).

Restarted again and watched part of a online streaming movie(Back to the Future III ) in full screen mode). Tried to minimize screen and it froze, message was that internet explorer was not responding but my modem was still downloading the movie buffer as far as I could tell.

Did a control alt delete and cancelled that to get back to previous internet sessions, at that time all internet windows closed (I thought they were separate processes?? ).

I'm stuck here, no dump files to help me either for some reason.

Are their any other tests that might help? Driver verifier maybe?
A new download of IE9?

Could be the graphics card, already replaced motherboard, PSU on this system.
This is my first build here and have had problems since July last year.
I did have a six week span once with no errors.

I'm doing all I know how and the only good thing is that this is probably better than any training I could pay for.

Any ideas on this problem would be appreciated.
My System SpecsSystem Spec
14 May 2011   #15
zigzag3143

Win 8 Release candidate 8400
 
 

Check event viewer to see what is logged about Internet explorer

There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.
My System SpecsSystem Spec
14 May 2011   #16
George1

Windows 7 Home Premium 64 bit (OEM) SP1
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Check event viewer to see what is logged about Internet explorer

There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.
I found an application hang, it was listed under 'error'.

Error 5/12/2011 10:55:37 AM Application Hang 1002 (101)

Details:
Log Name: Application
Source: Application Hang
Date: 5/12/2011 10:55:37 AM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: GZ-PC
Description:
The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1364
Start Time: 01cc10bcee09ad5d
Termination Time: 8
Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Report Id: 3c14b0a2-7cb0-11e0-aae7-1c6f6526b6cb
Event Xml:
<Event xmlns="Error">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-05-12T15:55:37.000000000Z" />
<EventRecordID>7792</EventRecordID>
<Channel>Application</Channel>
<Computer>GZ-PC</Computer>
<Security />
</System>
<EventData>
<Data>iexplore.exe</Data>
<Data>9.0.8112.16421</Data>
<Data>1364</Data>
<Data>01cc10bcee09ad5d</Data>
<Data>8</Data>
<Data>C:\Program Files (x86)\Internet Explorer\iexplore.exe</Data>
<Data>3c14b0a2-7cb0-11e0-aae7-1c6f6526b6cb</Data>
<Binary>430072006F00730073002D00700072006F00630065007300730000000000</Binary>
</EventData>
</Event>

This is one of several errors, under it was this information log but seems informative:

Information 5/12/2011 10:55:37 AM Windows Error Reporting 1001 None

Log Name: Application
Source: Windows Error Reporting
Date: 5/12/2011 10:55:37 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: GZ-PC
Description:
Fault bucket , type 0
Event Name: AppHangXProcB1
Response: Not available
Cab Id: 0
Problem signature:
P1: iexplore.exe
P2: 9.0.8112.16421
P3: 4d76255d
P4: b502
P5: 32
P6: iexplore.exe
P7: 9.0.8112.16421
P8:
P9:
P10:
Attached files:
C:\Users\GZ\AppData\Local\Temp\WERF9C9.tmp.appcompat.txt
C:\Users\GZ\AppData\Local\Temp\WERFA37.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\GZ\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_iexplore.exe_90e855c83fbb19ffe bf215e299ae473cef863f_10e723e5
Analysis symbol:
Rechecking for solution: 0
Report Id: 3c14b0a2-7cb0-11e0-aae7-1c6f6526b6cb
Report Status: 1
Event Xml:
<Event xmlns="Error">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-05-12T15:55:37.000000000Z" />
<EventRecordID>7791</EventRecordID>
<Channel>Application</Channel>
<Computer>GZ-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>AppHangXProcB1</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>iexplore.exe</Data>
<Data>9.0.8112.16421</Data>
<Data>4d76255d</Data>
<Data>b502</Data>
<Data>32</Data>
<Data>iexplore.exe</Data>
<Data>9.0.8112.16421</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\GZ\AppData\Local\Temp\WERF9C9.tmp.appcompat.txt
C:\Users\GZ\AppData\Local\Temp\WERFA37.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\GZ\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_iexplore.exe_90e855c83fb b19ffebf215e299ae473cef863f_10e723e5</Data>
<Data>
</Data>
<Data>0</Data>
<Data>3c14b0a2-7cb0-11e0-aae7-1c6f6526b6cb</Data>
<Data>1</Data>
</EventData>
</Event>


I will try to see what I can find on this also by using searches.
My System SpecsSystem Spec
14 May 2011   #17
George1

Windows 7 Home Premium 64 bit (OEM) SP1
 
 

Found this other file:
C:\Users\GZ\AppData\Local\Microsoft\Windows\WER\ReportArchive\Critical_iexplore.exe_66a2b968c234326b a493164bd8cb2f42f994ff0_0963fb80

Version=1
EventType=AppHangB1
EventTime=129496859935105786
ReportType=1
Consent=1
UploadTime=129496859935685819
ReportIdentifier=7d74dd28-7ca8-11e0-84b1-1c6f6526b6cb
IntegratorReportIdentifier=7d74dd29-7ca8-11e0-84b1-1c6f6526b6cb
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=iexplore.exe
Sig[1].Name=Application Version
Sig[1].Value=9.0.8112.16421
Sig[2].Name=Application Timestamp
Sig[2].Value=4d76255d
Sig[3].Name=Hang Signature
Sig[3].Value=e024
Sig[4].Name=Hang Type
Sig[4].Value=131072
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=e0240bc0ad8f8cf23a35cac00ff2f2c7
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=a65b
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=a65b64f52440cc455354d0b84a8a41f7
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=e024
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=e0240bc0ad8f8cf23a35cac00ff2f2c7
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=a65b
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=a65b64f52440cc455354d0b84a8a41f7
UI[3]=youtube.com is not responding
UI[4]=If you close the program, you might lose information.
UI[5]=Close the program
UI[6]=Close the program
UI[7]=Close the program
FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=Internet Explorer
AppPath=C:\Program Files (x86)\Internet Explorer\iexplore.exe
ReportDescription=A problem caused this program to stop interacting with Windows.
My System SpecsSystem Spec
14 May 2011   #18
George1

Windows 7 Home Premium 64 bit (OEM) SP1
 
 

Ran sfc scannow, there were no issues found in:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >%userprofile%\Desktop\sfcdetails.txt

No events since the last ones reported though I have gone through some of the actions that produced the last one.
My System SpecsSystem Spec
14 May 2011   #19
zigzag3143

Win 8 Release candidate 8400
 
 

Its a start, keep us in the loop
My System SpecsSystem Spec
31 May 2011   #20
George1

Windows 7 Home Premium 64 bit (OEM) SP1
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Its a start, keep us in the loop
Problem happened again, tried youtube and got a green screen. When this happened before it was followed by a BSOD as outlined in my previous posts.
Since there hasn't been a blue screen yet should I post this somewhere else.

Checked the event viewer and this is the output:

Log Name: Application
Source: Application Hang
Date: 5/31/2011 5:47:37 PM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: GZ-PC
Description:
The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1298
Start Time: 01cc1fe3c17409dd
Termination Time: 14
Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Report Id: f82dc3f7-8bd7-11e0-a496-1c6f6526b6cb
Event Xml:
<Event xmlns="Error">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-05-31T22:47:37.000000000Z" />
<EventRecordID>8910</EventRecordID>
<Channel>Application</Channel>
<Computer>GZ-PC</Computer>
<Security />
</System>
<EventData>
<Data>iexplore.exe</Data>
<Data>9.0.8112.16421</Data>
<Data>1298</Data>
<Data>01cc1fe3c17409dd</Data>
<Data>14</Data>
<Data>C:\Program Files (x86)\Internet Explorer\iexplore.exe</Data>
<Data>f82dc3f7-8bd7-11e0-a496-1c6f6526b6cb</Data>
<Binary>430072006F00730073002D00700072006F00630065007300730000000000</Binary>
</EventData>
</Event>
My System SpecsSystem Spec
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