BSOD non-stop...help!

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  1. JasonOK
    Posts : 6
    Win 7 64-bit
       New #1

    BSOD non-stop...help!


    Hi,

    Just joined this board b/c my new(ish) HP machine is now experiencing BSOD every 3 to 5 minutes after starting up (I'm in safe mode with networking now).

    Details:
    HP G72 Laptop PC
    Win 7 64-bit Home Premium
    Intel Pentium CPU P6100 @ 2 GHZ
    RAM 4 GB
    The Report:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 7f
    BCP1: 0000000000000008
    BCP2: 0000000080050033
    BCP3: 00000000000006F8
    BCP4: FFFFF80002C3DE88
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\051211-66409-01.dmp
    C:\Users\Jason\AppData\Local\Temp\WER-87922-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
    Please advise on how to fix this issue or next steps. Thank you.
    -Jason
    Last edited by JasonOK; 12 May 2011 at 13:54. Reason: uploaded minidump file
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  3. mgorman87
    Posts : 1,782
    Windows 7 Home Premium 64bit
       New #2

    PLease upload a report from safe mode with networking
    https://www.sevenforums.com/crashes-d...tructions.html
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  4. JasonOK
    Posts : 6
    Win 7 64-bit
    Thread Starter
       New #3

    Done. Added to the above note.
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  6. mgorman87
    Posts : 1,782
    Windows 7 Home Premium 64bit
       New #4

    I need the full report. You just uploaded one minidump
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  7. JasonOK
    Posts : 6
    Win 7 64-bit
    Thread Starter
       New #5

    Following the instructions at the link you provided, will send full report once generated by BSOD Dump & System File Collection app. Thanks for the quick reply, btw. :)
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  8. mgorman87
    Posts : 1,782
    Windows 7 Home Premium 64bit
       New #6

    I have to go to work so I'm just gonna post based on this one dump

    Start off by removing Zone Alarm. That should get you back into Windows. Once in Windows update to SP1

    Learn how to install Windows 7 Service Pack 1 (SP1)

    BSOD BUGCHECK SUMMARY
    Code:
    
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Thu May 12 14:12:49.081 2011 (UTC - 4:00)
System Uptime: 0 days 0:03:12.470
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
BiosReleaseDate = 10/29/2010
SystemManufacturer = Hewlett-Packard
SystemProductName = HP G72 Notebook PC              
CPUID:        "Intel(R) Pentium(R) CPU        P6100  @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 2000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
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  10. JasonOK
    Posts : 6
    Win 7 64-bit
    Thread Starter
       New #7

    Attached. And, System Health Report give me this message without the option to save

    Error: An error occured while attempting to generate the report.
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  11. JasonOK
    Posts : 6
    Win 7 64-bit
    Thread Starter
       New #8

    Start off by removing Zone Alarm. That should get you back into Windows. Once in Windows update to SP1

    Learn how to install Windows 7 Service Pack 1 (SP1)
    OK, I'll start there. Thanks again and I'll keep this post updated.
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  12. mgorman87
    Posts : 1,782
    Windows 7 Home Premium 64bit
       New #9

    Here's the rest of your minidumps. They are all the same. Removing ZA and updating to SP1 should fix the problem

    BSOD BUGCHECK SUMMARY
    Code:
    
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Thu May 12 14:12:49.081 2011 (UTC - 4:00)
System Uptime: 0 days 0:03:12.470
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
BiosReleaseDate = 10/29/2010
SystemManufacturer = Hewlett-Packard
SystemProductName = HP G72 Notebook PC              
CPUID:        "Intel(R) Pentium(R) CPU        P6100  @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 2000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Thu May 12 14:01:43.579 2011 (UTC - 4:00)
System Uptime: 0 days 0:02:35.968
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
BiosReleaseDate = 10/29/2010
SystemManufacturer = Hewlett-Packard
SystemProductName = HP G72 Notebook PC              
CPUID:        "Intel(R) Pentium(R) CPU        P6100  @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 2000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Thu May 12 13:39:23.949 2011 (UTC - 4:00)
System Uptime: 0 days 0:05:09.338
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
BiosReleaseDate = 10/29/2010
SystemManufacturer = Hewlett-Packard
SystemProductName = HP G72 Notebook PC              
CPUID:        "Intel(R) Pentium(R) CPU        P6100  @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 2000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Thu May 12 13:33:23.846 2011 (UTC - 4:00)
System Uptime: 0 days 0:05:08.235
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
BiosReleaseDate = 10/29/2010
SystemManufacturer = Hewlett-Packard
SystemProductName = HP G72 Notebook PC              
CPUID:        "Intel(R) Pentium(R) CPU        P6100  @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 2000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Thu May 12 13:27:24.194 2011 (UTC - 4:00)
System Uptime: 0 days 0:17:36.583
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
BiosReleaseDate = 10/29/2010
SystemManufacturer = Hewlett-Packard
SystemProductName = HP G72 Notebook PC              
CPUID:        "Intel(R) Pentium(R) CPU        P6100  @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 2000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Thu May 12 13:09:24.143 2011 (UTC - 4:00)
System Uptime: 0 days 0:19:05.408
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
BiosReleaseDate = 10/29/2010
SystemManufacturer = Hewlett-Packard
SystemProductName = HP G72 Notebook PC              
CPUID:        "Intel(R) Pentium(R) CPU        P6100  @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 2000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Thu May 12 12:39:24.525 2011 (UTC - 4:00)
System Uptime: 0 days 0:11:45.789
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
BiosReleaseDate = 10/29/2010
SystemManufacturer = Hewlett-Packard
SystemProductName = HP G72 Notebook PC              
CPUID:        "Intel(R) Pentium(R) CPU        P6100  @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 2000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
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  13. JasonOK
    Posts : 6
    Win 7 64-bit
    Thread Starter
       New #10

    I removed ZoneAlarm and updated to SP 1, and so far so good! It's been two hours and no crashes. Thanks again! :)
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