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Windows 7: Blue Screen after updates

13 May 2011   #1
bmfroning

Windows 7 Home Premium 64 bit
 
 
Blue Screen after updates

While trying to install updates two nights ago, the system stopped working. I tried to reboot into safe mode, it rebooted fine. I have had problems shutting down since then. This ultimately leads to a Blue Screen.
I'm running x64. The system had Vista installed initially. I purchased the upgrade through Microsoft's website
The system is 2 years old. OS is about a year and a half old.



My System SpecsSystem Spec
.
13 May 2011   #2
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

The RTSTOR64.SYS appears to be the cause. It is a driver for a Realtek USB card reader.
Please update it http://218.210.127.131/downloads/
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa80036fdb60, fffff80000b9c510}

Unable to load image \SystemRoot\system32\drivers\RTSTOR64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTSTOR64.SYS
*** ERROR: Module load completed but symbols could not be loaded for RTSTOR64.SYS
Probably caused by : RTSTOR64.SYS ( RTSTOR64+4248 )


DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa80036fdb60, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9c510

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  4

FAULTING_THREAD:  fffffa80036fdb60

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800034d2f92 to fffff800034d04da

STACK_TEXT:  
fffff880`031cb480 fffff800`034d2f92 : fffffa80`036fdb60 fffffa80`036fdb60 00000000`00000000 00000000`00000000 : nt!KiSwapContext+0x7a
fffff880`031cb5c0 fffff800`034d57af : fffffa80`03708ab0 fffffa80`056e9a58 fffffa80`00000000 fffffa80`03708960 : nt!KiCommitThreadWait+0x1d2
fffff880`031cb650 fffff880`05955248 : fffffa80`03708a00 fffffa80`00000000 fffffa80`056e9800 fffffa80`056e9a00 : nt!KeWaitForSingleObject+0x19f
fffff880`031cb6f0 fffffa80`03708a00 : fffffa80`00000000 fffffa80`056e9800 fffffa80`056e9a00 fffff880`02f63180 : RTSTOR64+0x4248
fffff880`031cb6f8 fffffa80`00000000 : fffffa80`056e9800 fffffa80`056e9a00 fffff880`02f63180 00000000`00000000 : 0xfffffa80`03708a00
fffff880`031cb700 fffffa80`056e9800 : fffffa80`056e9a00 fffff880`02f63180 00000000`00000000 fffffa80`0376aa00 : 0xfffffa80`00000000
fffff880`031cb708 fffffa80`056e9a00 : fffff880`02f63180 00000000`00000000 fffffa80`0376aa00 fffff800`037c4bc4 : 0xfffffa80`056e9800
fffff880`031cb710 fffff880`02f63180 : 00000000`00000000 fffffa80`0376aa00 fffff800`037c4bc4 00000000`00000894 : 0xfffffa80`056e9a00
fffff880`031cb718 00000000`00000000 : fffffa80`0376aa00 fffff800`037c4bc4 00000000`00000894 fffffa80`036d0040 : 0xfffff880`02f63180


STACK_COMMAND:  .thread 0xfffffa80036fdb60 ; kb

FOLLOWUP_IP: 
RTSTOR64+4248
fffff880`05955248 ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  RTSTOR64+4248

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: RTSTOR64

IMAGE_NAME:  RTSTOR64.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4847cc46

FAILURE_BUCKET_ID:  X64_0x9F_RTSTOR64+4248

BUCKET_ID:  X64_0x9F_RTSTOR64+4248

Followup: MachineOwner
---------
My System SpecsSystem Spec
13 May 2011   #3
bmfroning

Windows 7 Home Premium 64 bit
 
 

I've downloaded the new driver but I'm not sure how to make it the driver used. Can you help?
My System SpecsSystem Spec
.

13 May 2011   #4
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by bmfroning View Post
I've downloaded the new driver but I'm not sure how to make it the driver used. Can you help?
Run the setup(.exe) file in the package or follow this tutorial Driver Install - Device Manager
My System SpecsSystem Spec
Reply

 Blue Screen after updates




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