When I point with the mouse one of the links in start menu (Computer, Documents, etc.) windows explorer crashes and restarts. Same thing happens in safe mode and with another user. Disabling pop-up descriptions in Folder Options didn't help (I did this because this only happens when pointing at the links, not clicking them).
Any ideas guys ?
There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Go to the windows log>application tab.
You want to look for critical errors (they have red in the left column ).
When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.
When you find them please note the event ID, and the source codes and tell us what they are.
The event ID is 1000 and that's the full log:
Code:Log Name: Application Source: Application Error Date: 14.05.2011 14:05:01 ч. Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: PC Description: Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d670037 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0xffff1110 Faulting process id: 0x7d8 Faulting application start time: 0x01cc1225898cc350 Faulting application path: C:\Windows\explorer.exe Faulting module path: unknown Report Id: 02fddfa0-7e1a-11e0-a52c-0002440d2443 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2011-05-14T11:05:01.000000000Z" /> <EventRecordID>3922</EventRecordID> <Channel>Application</Channel> <Computer>PC</Computer> <Security /> </System> <EventData> <Data>explorer.exe</Data> <Data>6.1.7601.17567</Data> <Data>4d670037</Data> <Data>unknown</Data> <Data>0.0.0.0</Data> <Data>00000000</Data> <Data>c0000005</Data> <Data>ffff1110</Data> <Data>7d8</Data> <Data>01cc1225898cc350</Data> <Data>C:\Windows\explorer.exe</Data> <Data>unknown</Data> <Data>02fddfa0-7e1a-11e0-a52c-0002440d2443</Data> </EventData> </Event>
Check here event id 1000 - Microsoft Answers
I tried everything in the link above besides a system restore. I guess I didn't enable it during the installation. SFC /SCANNOW didn't help. It says that there is something to be fixed, but after restarting the PC the problem persists. If I run SFC again same thing happens.
Malwarebytes' Anti-Malware found some threats after a full scan, but the start menu problem is still here. Any other ideas ?
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