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Crash Help Request
While playing Dragon Age 2, my system crashes to a black screen with a continuous buzzing sound, requiring shut down. On restart, the system repeats 8 tones but does not boot up unless I unplug the system, then reconnect and restart.
Windows 7 Specs:
- Windows 7 Ultimate x64
- original installed OS on the system
- OEM
- What is the age of system (hardware)? less than 1 year
- What is the age of OS installation? less than one year, original installation
I have noticed that the installation of the Alienware Aurora Command Center is corrupt. The following errors are noted upon attempted reinstallation:
Problem signature:
Problem Event Name: APPCRASH
Application Name: UninstallServiceAndCOMforAlienFusion.exe
Application Version: 1.0.0.0
Application Timestamp: 4c602be1
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7c78c
Exception Code: e06d7363
Exception Offset: 000000000000a49d
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: b242
Additional Information 2: b2422b506491a404f7f1c87649fb0009
Additional Information 3: e6d6
Additional Information 4: e6d66bc8947fb2bd14c977f128c630f9
Problem signature:
Problem Event Name: APPCRASH
Application Name: AlienwareAlienFXTester.exe
Application Version: 2.6.11.0
Application Timestamp: 4d5d5573
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7c78c
Exception Code: e06d7363
Exception Offset: 000000000000a49d
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: b242
Additional Information 2: b2422b506491a404f7f1c87649fb0009
Additional Information 3: e6d6
Additional Information 4: e6d66bc8947fb2bd14c977f128c630f9
Problem signature:
Problem Event Name: APPCRASH
Application Name: AlienwareAlienFXTester.exe
Application Version: 2.6.11.0
Application Timestamp: 4d5d5573
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7c78c
Exception Code: e06d7363
Exception Offset: 000000000000a49d
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: b242
Additional Information 2: b2422b506491a404f7f1c87649fb0009
Additional Information 3: e6d6
Additional Information 4: e6d66bc8947fb2bd14c977f128c630f9
Problem signature:
Problem Event Name: APPCRASH
Application Name: FanCurveToolsApp.exe
Application Version: 2.6.11.0
Application Timestamp: 4d5d555b
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7c78c
Exception Code: e06d7363
Exception Offset: 000000000000a49d
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: b242
Additional Information 2: b2422b506491a404f7f1c87649fb0009
Additional Information 3: e6d6
Additional Information 4: e6d66bc8947fb2bd14c977f128c630f9
Problem signature:
Problem Event Name: APPCRASH
Application Name: InstallServiceAndCOMforAlienFusion.exe
Application Version: 1.0.0.0
Application Timestamp: 4c602be1
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7c78c
Exception Code: e06d7363
Exception Offset: 000000000000a49d
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: b242
Additional Information 2: b2422b506491a404f7f1c87649fb0009
Additional Information 3: e6d6
Additional Information 4: e6d66bc8947fb2bd14c977f128c630f9
I would appreciate any help you could offer.
My BSOD files are attached.
Respectfully,
Arshad Ahsanuddin