MapleStory BSOD

Hi there,

Seems like Maplestory's HackShield used to cause lot of problem with Security software that an end up in BSOD. I noticed that all the crashes happens while running that Game. So I would recommend to uninstall all the security software and use their cleanup Tool and reboot the computer test without security software and see if that works.

Bugcheck:

Code:

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c000001d, The exception code that was not handled
Arg2: 83896337, The address that the exception occurred at
Arg3: 9a7afcc0, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.

FAULTING_IP: 
nt!KiTrap07+cf
83896337 0fae29          xrstor  [ecx]

TRAP_FRAME:  9a7afcc0 -- (.trap 0xffffffff9a7afcc0)
ErrCode = 00000000
eax=00000007 ebx=80010031 ecx=9a7afdc0 edx=00000000 esi=13110ad0 edi=859c0030
eip=83896337 esp=9a7afd34 ebp=9a7afd34 iopl=0         nv up di pl nz na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010006
nt!KiTrap07+0xcf:
83896337 0fae29          xrstor  [ecx]
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x8E

PROCESS_NAME:  MapleStory.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 70575792 to 83896337

FAILED_INSTRUCTION_ADDRESS: 
nt!KiTrap07+cf
83896337 0fae29          xrstor  [ecx]

STACK_TEXT:  
9a7afd34 70575792 badb0d00 76fd6344 00000000 nt!KiTrap07+0xcf
WARNING: Frame IP not in any known module. Following frames may be wrong.
1516fefc 00000000 00000000 00000000 00000000 0x70575792


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiTrap07+cf
83896337 0fae29          xrstor  [ecx]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!KiTrap07+cf

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4cc78ed4

FAILURE_BUCKET_ID:  0x8E_BAD_IP_nt!KiTrap07+cf

BUCKET_ID:  0x8E_BAD_IP_nt!KiTrap07+cf

Followup: MachineOwner

Hope this helps!

134679888 said:

Security software?
I disabled firewall, no anti-virus is installed in my computer.
Windows update is disabled too.
Wonders whats program the hackshield crashes with then...

Follow this article How to Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista and reboot in Selective Startup

Hi there,

Then dump files just pointing to Maple Story. After reading lot of cases on the Internet almost everyone's issue was some Firewall application or something application interfering with the Game. Have you try to reinstall it? Let's try something. Uninstall Hot Spot Shield seems like it encrypts the Internet connection. Then test it and lets see if that works. If not then you have to do a vanilla install of Windows.

Code:

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c000001d, The exception code that was not handled
Arg2: 83855317, The address that the exception occurred at
Arg3: 8b617cc0, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.

FAULTING_IP: 
nt!KiTrap07+cf
83855317 0fae29          xrstor  [ecx]

TRAP_FRAME:  8b617cc0 -- (.trap 0xffffffff8b617cc0)
ErrCode = 00000000
eax=00000007 ebx=80010031 ecx=8b617dc0 edx=00000000 esi=13101048 edi=85a78958
eip=83855317 esp=8b617d34 ebp=8b617d34 iopl=0         nv up di pl nz na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010006
nt!KiTrap07+0xcf:
83855317 0fae29          xrstor  [ecx]
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x8E

PROCESS_NAME:  MapleStory.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 71b09ac8 to 83855317

FAILED_INSTRUCTION_ADDRESS: 
nt!KiTrap07+cf
83855317 0fae29          xrstor  [ecx]

STACK_TEXT:  
8b617d34 71b09ac8 badb0d00 000005fb 00000000 nt!KiTrap07+0xcf
WARNING: Frame IP not in any known module. Following frames may be wrong.
0fbffdf4 00000000 00000000 00000000 00000000 0x71b09ac8


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiTrap07+cf
83855317 0fae29          xrstor  [ecx]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!KiTrap07+cf

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4d9fd915

FAILURE_BUCKET_ID:  0x8E_BAD_IP_nt!KiTrap07+cf

BUCKET_ID:  0x8E_BAD_IP_nt!KiTrap07+cf

Followup: MachineOwner
---------

Hope this helps!