Laptop randomly crashing?


  1. Posts : 30
    Windows 7 Ultimate 32 Bit
       #1

    Laptop randomly crashing?


    Hey guys,
    Couple of days again my laptop started randomly crashing. My cursor would disappear and the screen would stay on, and when I press the power button once it turns off automatically? That isn't normal, because you have to hold it other times, right?

    Anyone got any ideas?
    It occasionally happens when I try to install stuff.
      My Computer


  2. Posts : 670
    Windows 7 x64
       #2

    Hard to say, it could be some hardware issue, or maybe software.

    1. Replace your current antivirus with Microsoft Security Essentials
    2. Update drivers
    3. Make sure your hardware is not overclocked
    4. Sometimes outdated peripheral devices can cause such behavior as you report- unplug them.

    To get further assistance, provide a little more information about your system:

    - C:\Windows\Minidump --> .dmp files, attach them.
    - if no crash dumps, then attach DriverView: Loaded Windows Drivers List
    - cpuz memory and cpu tabs
    - passmark RAMMon html.zip
      My Computer


  3. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #3

    * Have you checked in Event Viewer ?
    Event Viewer - Windows Logs - System & Application.
    Check for any red error messages to do with this problem.
    When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

    * Make sure that you are not over heating.

    * Make sure PSU is working properly

    * If overclocking, restore to original

    *Any BSOD DMP files produced?
    If so we need them to enable us to assist you with your computer's symptoms.
      My Computer


  4. Posts : 30
    Windows 7 Ultimate 32 Bit
    Thread Starter
       #4

    Hello guys, sorry for the late reply, been to the doctors and hospitals. :l
    I will attach the logs you asked for below.
    Thanks for your help!

    My event viewer log;
    event files of stylah sevenforums.evtx
      My Computer


  5. Posts : 28,845
    Win 8 Release candidate 8400
       #5

    Stylah said:
    Hello guys, sorry for the late reply, been to the doctors and hospitals. :l
    I will attach the logs you asked for below.
    Thanks for your help!

    My event viewer log;
    event files of stylah sevenforums.evtx
    Hi and welcome

    In the event log I noticed several things that need investigating.

    1-several event log entries of controller errors. I would run a chkdsk


    A- CHKDSK /R /F:

    Run CHKDSK /R /F from an elevated (Run as administrator) Command Prompt.

    Do this for each hard drive on your system.

    When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter.

    Then reboot and let the test run.

    It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors.

    See "CHKDSK LogFile" below in order to check the results of the test.


    B- Elevated Command Prompt:


    Go to Start and type in "cmd.exe" (without the quotes)

    At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"


    C-CHKDSK LogFile:


    Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter

    Expand the Windows logs heading, then select the Application log file entry.

    Double click on the Source column header.

    Scroll down the list until you find the Chkdsk entry (wininit for Win7) (winlogon for XP).

    Copy/paste the results into your next post.



    2- Since there are many IPv6 stack errors reported I would have you run a

    ipconfig / all and upload the output to us.





    3- Please run a system file check to verify and repair your OS
    Run a system file check to verify and repair your system files.



    To do this type cmd in search, then right click to run as administrator, then
    SFC /SCANNOW

    Read here for more information SFC /SCANNOW Command - System File Checker

    Let us know the results from the report at the end.
      My Computer


  6. Posts : 30
    Windows 7 Ultimate 32 Bit
    Thread Starter
       #6

    I must of gotten a virus from somewhere. I'm going to format my laptop and re-install Windows.
      My Computer


  7. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #7

    Thanks for letting us know.
    Good luck.
      My Computer


  8. Posts : 30
    Windows 7 Ultimate 32 Bit
    Thread Starter
       #8

    I'm back lol.
    I think it's better now, I'll let you know how I get on.
    /Ryan/
      My Computer


  9. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #9

    Please do.
      My Computer


  10. Posts : 30
    Windows 7 Ultimate 32 Bit
    Thread Starter
       #10

    Yeah, just installed my AV [AVG Free] and Camtasia Studio. Just downloading some drivers now. Do you know if the Acer Extensa 5235 has Stereo Mix?
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 22:08.
Find Us