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Windows 7: BSOD - Post Reinstallation of Windows

26 May 2011   #11
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

It seems like your having an issue with the CPU if it crashes when running Prime95. I need for you to run Prime95 and see what your temps are if you can.

BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed May 25 01:43:42.561 2011 (UTC - 4:00)
System Uptime: 0 days 0:03:08.872
Probably caused by : ntkrnlmp.exe ( nt!KiSecondaryClockInterrupt+80 )
BUGCHECK_STR:  0x1E_c0000005
PROCESS_NAME:  mscorsvw.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!KiSecondaryClockInterrupt+80
BiosReleaseDate = 07/02/2010
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = GA-790XTA-UD4
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Mon May 23 15:43:13.208 2011 (UTC - 4:00)
System Uptime: 0 days 0:06:53.081
Probably caused by : win32k.sys ( win32k!EngCopyBits+841 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  iexplore.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!EngCopyBits+841
BiosReleaseDate = 07/02/2010
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = GA-790XTA-UD4
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  



My System SpecsSystem Spec
.
27 May 2011   #12
headhunt3r

Windows 7 Professional 64-bit
 
 

First Run:

I launched Speedfan, then launched Prime95, quickly switched back to Speedfan, and core temperature went up to 41 for a second, before the computer crashed. Prime95 ran for 3 seconds max before the computer crashed. Whatever Temp2 was on Speefan, it jumped to ~51 before the crash.

Second Run:

Same thing, launched Speedfan, then Prime95. Core before Prime95 was mid 40's. After Prime95 started, core climbed to a max of 55, Temp2 climbed to high 50's, and Prime95 ran for a good 10-15 seconds before the computer crashed.

Third Run:

Very similar to Run 1.
My System SpecsSystem Spec
27 May 2011   #13
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

What type of power supply do you have?
My System SpecsSystem Spec
.

27 May 2011   #14
headhunt3r

Windows 7 Professional 64-bit
 
 

PSU: OCZ ModXStream Pro 500W
My System SpecsSystem Spec
27 May 2011   #15
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by headhunt3r View Post
PSU: OCZ ModXStream Pro 500W

Seems like a decent one but I'm not very familiar with PSUs. It sounds like it might be failing if the computer shuts off and it isn't over heating. If there is a local computer store around you see if you can pick up a new PSU preferably Corsair. Make sure the return policy allows you to return after opening in case the new PSU doesn't fix the problem
My System SpecsSystem Spec
31 May 2011   #16
headhunt3r

Windows 7 Professional 64-bit
 
 

Finally got a chance to test the machine out with a different power supply. I performed the same stress test with a Corsair 430W PSU, and had similar results. The computer automatically restarts after a fairly short run of the stress test twice.

I've uploaded the BSOD's from the crashes today. Is it safe to say that we've narrowed it down to either the CPU or Motherboard?

Thanks mgorman87 so far for helping me out.
My System SpecsSystem Spec
31 May 2011   #17
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Unfortunately, yes. Are either still under warranty? I am suspecting your motherboard more so then your CPU.


BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Fri May 27 01:28:55.943 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:44.644
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  prime95.exe
FAILURE_BUCKET_ID:  X64_0xD1_nt!KiPageFault+260
BiosReleaseDate = 07/02/2010
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = GA-790XTA-UD4
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Fri May 27 01:26:08.176 2011 (UTC - 4:00)
System Uptime: 0 days 0:03:29.877
Probably caused by : ntkrnlmp.exe ( nt!ExpQuerySystemInformation+5bb )
BUGCHECK_STR:  0x50
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x50_nt!ExpQuerySystemInformation+5bb
BiosReleaseDate = 07/02/2010
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = GA-790XTA-UD4
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Fri May 27 01:21:35.876 2011 (UTC - 4:00)
System Uptime: 0 days 0:03:22.187
*** ERROR: Module load completed but symbols could not be loaded for fvevol.sys
Probably caused by : atapi.sys ( atapi!AtaPortGetPhysicalAddress+0 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  taskhost.exe
FAILURE_BUCKET_ID:  X64_0xD1_atapi!AtaPortGetPhysicalAddress+0
BiosReleaseDate = 07/02/2010
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = GA-790XTA-UD4
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
31 May 2011   #18
headhunt3r

Windows 7 Professional 64-bit
 
 

Can you please explain why you think it's the Motherboard rather than my CPU?
My System SpecsSystem Spec
31 May 2011   #19
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

I would think there would be more signs that your CPU is bad like overheating or STOP 0x124 hardware errors or even hardware errors in your event logs. But I didn't see any of that so I'm leaning towards the motherboard, but I could be wrong.
My System SpecsSystem Spec
17 Jul 2011   #20
headhunt3r

Windows 7 Professional 64-bit
 
 

In case anyone goes through this thread, I eventually took the time to try a different CPU in the system, and stress tests ran fine with no problem.

I ended up claiming warranty on the CPU with AMD, and they sent me a replacement chip. With the new chip stress tests ran fine with no crashes / reboots.

I've returned the system to my friend, and hopefully he can do some more long term testing with it, but I'm pretty sure it's fixed.

Thanks again mgorman for helping me out.
My System SpecsSystem Spec
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 BSOD - Post Reinstallation of Windows




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