BSOD 4A - prime stable, memtest stable in safe mode.


  1. Posts : 2
    Windows 7 Ultimate 64-bit
       #1

    BSOD 4A - prime stable, memtest stable in safe mode.


    Hey guys,

    You've been a great resource for my past BSOD issues but I have a new one now and hope you can help. I recently started getting random freezes with no BSODs so I've been fiddling with the BIOS settings and such until I got a BSOD. Here is the BSOD I got, hopefully this will help me get toward the freeze problem.

    System:
    Core i7 920 (@4.2 Ghz - prime stable in safe mode, system freezes in regular windows)
    Rampage III Formula
    3 x 2GB Kingston HyperX (7-8-7-20-1T)
    OS Drive 80GB Intel G2 SSD
    2 x GTX 470 SLi

    Retail Version of x64 Windows 7 - System hardware is less than a year and a half old; OS installation is approximately a year and a couple months old.

    Attached is the zip file with the recommended files.

    Thanks!
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    Stvwndr219 said:
    Hey guys,

    You've been a great resource for my past BSOD issues but I have a new one now and hope you can help. I recently started getting random freezes with no BSODs so I've been fiddling with the BIOS settings and such until I got a BSOD. Here is the BSOD I got, hopefully this will help me get toward the freeze problem.

    System:
    Core i7 920 (@4.2 Ghz - prime stable in safe mode, system freezes in regular windows)
    Rampage III Formula
    3 x 2GB Kingston HyperX (7-8-7-20-1T)
    OS Drive 80GB Intel G2 SSD
    2 x GTX 470 SLi

    Retail Version of x64 Windows 7 - System hardware is less than a year and a half old; OS installation is approximately a year and a couple months old.

    Attached is the zip file with the recommended files.

    Thanks!
    The more recent ones are classic BC116 (video reset timeout). Means your system tried to reset the video card but it took to long

    Causes include video driver, card, power, heat, vram.

    I would re-install the video driver with the newest version using this
    When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

    Or Phyxion.net - Driver Sweeper

    When it is removed then download and install the fresh copy.
    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\050411-51792-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
    *http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
    Machine Name:
    Kernel base = 0xfffff800`0481b000 PsLoadedModuleList = 0xfffff800`04a60e90
    Debug session time: Wed May  4 18:26:18.789 2011 (GMT-4)
    System Uptime: 0 days 22:17:36.584
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ................................................................
    ..................
    Loading User Symbols
    Loading unloaded module list
    .........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa8008ea11f0, fffff8800f9f0970, ffffffffc000009a, 4}
    
    Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+7e4970 )
    
    Followup: MachineOwner
    ---------
    
    7: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa8008ea11f0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff8800f9f0970, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000004, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    nvlddmkm+7e4970
    fffff880`0f9f0970 4883ec28        sub     rsp,28h
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`042dab88 fffff880`0ff10000 : 00000000`00000116 fffffa80`08ea11f0 fffff880`0f9f0970 ffffffff`c000009a : nt!KeBugCheckEx
    fffff880`042dab90 fffff880`0fee3867 : fffff880`0f9f0970 fffffa80`07c33000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`042dabd0 fffff880`0ff0fe0f : 00000000`ffffd84d ffffffff`fffe7960 fffffa80`08ea11f0 00000000`0000000f : dxgkrnl!DXGADAPTER::Reset+0x2a3
    fffff880`042dac80 fffff880`0ffdeec1 : fffffa80`07cd8660 00000000`00000080 00000000`00000000 fffffa80`07adc410 : dxgkrnl!TdrResetFromTimeout+0x23
    fffff880`042dad00 fffff800`04b38cce : 00000000`09d9f9f0 fffffa80`07727b60 fffffa80`0548eb30 fffffa80`07727b60 : dxgmms1!VidSchiWorkerThread+0x101
    fffff880`042dad40 fffff800`0488cfe6 : fffff800`04a0de80 fffffa80`07727b60 fffff800`04a1bcc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`042dad80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    nvlddmkm+7e4970
    fffff880`0f9f0970 4883ec28        sub     rsp,28h
    
    SYMBOL_NAME:  nvlddmkm+7e4970
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d9e7f64
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    Followup: MachineOwner
    ---------
    
    7: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa8008ea11f0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff8800f9f0970, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000004, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    nvlddmkm+7e4970
    fffff880`0f9f0970 4883ec28        sub     rsp,28h
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`042dab88 fffff880`0ff10000 : 00000000`00000116 fffffa80`08ea11f0 fffff880`0f9f0970 ffffffff`c000009a : nt!KeBugCheckEx
    fffff880`042dab90 fffff880`0fee3867 : fffff880`0f9f0970 fffffa80`07c33000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`042dabd0 fffff880`0ff0fe0f : 00000000`ffffd84d ffffffff`fffe7960 fffffa80`08ea11f0 00000000`0000000f : dxgkrnl!DXGADAPTER::Reset+0x2a3
    fffff880`042dac80 fffff880`0ffdeec1 : fffffa80`07cd8660 00000000`00000080 00000000`00000000 fffffa80`07adc410 : dxgkrnl!TdrResetFromTimeout+0x23
    fffff880`042dad00 fffff800`04b38cce : 00000000`09d9f9f0 fffffa80`07727b60 fffffa80`0548eb30 fffffa80`07727b60 : dxgmms1!VidSchiWorkerThread+0x101
    fffff880`042dad40 fffff800`0488cfe6 : fffff800`04a0de80 fffffa80`07727b60 fffff800`04a1bcc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`042dad80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    nvlddmkm+7e4970
    fffff880`0f9f0970 4883ec28        sub     rsp,28h
    
    SYMBOL_NAME:  nvlddmkm+7e4970
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d9e7f64
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 2
    Windows 7 Ultimate 64-bit
    Thread Starter
       #3

    Hi,

    Thanks for your reply. I've managed to resolve the nvklddm.sys problem by doing a clean install of my drivers. I also adjusted the TDR values in the registry which seemed to help with all the freezes I was getting in games.

    It's the 4A BSOD that concerns me as the minidump pointed to svchost.exe. Also, not sure what to make of the errors on perfmon.

    Any insight? The BSOD occurred right after I started prime95 after a few hours with the computer on. When it happened, I let it collect the dump and rebooted the computer. Went into Safemode and prime95 worked fine for 45 mins. Rebooted into normal mode and it worked fine for the 5 minutes I had the computer on before I decided it would be more prudent to wait for your insight. I guess I could always reinstall the OS and check that way...

    Thanks!
      My Computer


  4. Posts : 28,845
    Win 8 Release candidate 8400
       #4

    Stvwndr219 said:
    Hi,

    Thanks for your reply. I've managed to resolve the nvklddm.sys problem by doing a clean install of my drivers. I also adjusted the TDR values in the registry which seemed to help with all the freezes I was getting in games.

    It's the 4A BSOD that concerns me as the minidump pointed to svchost.exe. Also, not sure what to make of the errors on perfmon.

    Any insight? The BSOD occurred right after I started prime95 after a few hours with the computer on. When it happened, I let it collect the dump and rebooted the computer. Went into Safemode and prime95 worked fine for 45 mins. Rebooted into normal mode and it worked fine for the 5 minutes I had the computer on before I decided it would be more prudent to wait for your insight. I guess I could always reinstall the OS and check that way...

    Thanks!
    While extreme the re-install is the fastest, easiest way to get rid of pesky problems. I do it every 3 months needed or not.

    The difference between prime in safe mode and in normal still feels like a driver conflict so I would.
      My Computer


 

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