Repeated BSOD BCcode 116

webre · 18 May 2011

Hello,

I've bought a Samsung R530 jt50 one year ago.
Sometimes it freezes and stop working, especially when I'm watching something on youtube or I'm doing something related to graphic.

I tried to reinstall windows 7, to update all the drivers, to clean install graphic drivers (with driver sweeper) but I still have this problem.

Thanks in advance :)

Specs:
Samsung R530 JT50
Intel i3
Nvidia geforce 310M
windows 7 professional x64 full retail for about 6 month

Problem signature:

Problem event name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1040

Additional information about the problem:

BCCode: 116
BCP1: FFFFFA80043994E0
BCP2: FFFFF880107E6970
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Jonathan_King · 18 May 2011

Hello,

Most likely, the physical graphics card is at fault here. Do you have onboard graphics you can try?

...Summary of the dumps:

Code:


Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed May 18 12:23:52.923 2011 (UTC - 4:00)
System Uptime: 0 days 3:32:02.156
*** WARNING: Unable to verify timestamp for dxgmms1.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgmms1.sys
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+7e4970 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
BiosReleaseDate = 06/21/2010
SystemProductName = R530/R730/P530              
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

webre · 18 May 2011

Jonathan_King said:

Most likely, the physical graphics card is at fault here. Do you have onboard graphics you can try?

How can I know if I got one?
I've bought my laptop as is...
Thanks for your reply :)

Jonathan_King · 18 May 2011

Ah, sorry, I didn't realize you had a laptop. You'd have to replace the entire motherboard, not just the graphics card.

Make sure the system is free from dust buildup. If you're comfortable taking screws out and covers off, blow everything out with a can of air. Otherwise, just get the dust you can see in the vents.

webre · 18 May 2011

Well my laptop is almost completely clean. I regularly hoover the dust from the vents and the temperatures are ok.
Do I have to replace my entire motherboard or can I just buy a new graphic card?
I assembled two or three desktop but I never touched a laptop.

mgorman87 · 19 May 2011

webre said:

Well my laptop is almost completely clean. I regularly hoover the dust from the vents and the temperatures are ok.
Do I have to replace my entire motherboard or can I just buy a new graphic card?
I assembled two or three desktop but I never touched a laptop.

You might have ruined the laptop by using the vacuum. Vacuuming computer components can damage the electrical components on the boards. And no, you cannot replace the video card. As John said, you will need to replace the entire motherboard or buy a new laptop