black screen and reboot

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  1. Posts : 30
    Windows 7 Ultimate 64bit
       #1

    black screen and reboot


    Glad to hear someone has solved this problem. Unfortunately, I still experience problems while returning from sleep. It happens when the sleep is longer. There is no BSOD, just black screen and reboot.

    Can I use this thread to continue solving my problem? If yes and if someone is willing to help, please tell me which commands should I apply to full memory dump in Windbg to clarify things? There is no way I will upload 3,7 GB.

    Minidump attached.
    Last edited by Brink; 19 May 2011 at 21:13. Reason: Moved to be in it's own new thread
      My Computer


  2. Posts : 30
    Windows 7 Ultimate 64bit
    Thread Starter
       #2

    anyone?
      My Computer


  3. Posts : 507
    Windows 7 Ultimate x64 SP1
       #3

    Follow this instruction to collect more files.
    Blue Screen of Death (BSOD) Posting Instructions
      My Computer


  4. Posts : 30
    Windows 7 Ultimate 64bit
    Thread Starter
       #4

    done.
    System spec:

    Acer TimelineX 5820TG
    core i5 450, 4GB ram, Intel GMA/Radeon HD5650 (switchable in BIOS set to on), PQI S535 128GB SSD
    Windows 7 Ultimate 64bit ENG full retail, previously preinstalled Windows 7 HE 64bit from Acer.

    Problems started to appear after replacing oryginal HDD with PQI SSD drive and installing a new system. That is why I am not sure whether that is HW or SW issue.
      My Computer


  5. Posts : 1,782
    Windows 7 Home Premium 64bit
       #5

    All your crashes are the same
    STOP 0x000000F4: CRITICAL_OBJECT_TERMINATION


    Run a system file check - SFC /SCANNOW Command - System File Checker

    Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests


    BSOD BUGCHECK SUMMARY
    Code:
    
    Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
    Debug session time: Thu May 19 12:00:49.760 2011 (UTC - 4:00)
    System Uptime: 0 days 0:15:42.196
    Probably caused by : csrss.exe
    PROCESS_NAME:  csrss.exe
    BUGCHECK_STR:  0xF4_IOERR
    FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe
    BiosReleaseDate = 11/01/2010
    SystemManufacturer = Acer
    SystemProductName = Aspire 5820TG
    CPUID:        "Intel(R) Core(TM) i5 CPU       M 450  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
    Debug session time: Mon May 16 08:06:35.984 2011 (UTC - 4:00)
    System Uptime: 0 days 2:22:04.420
    Probably caused by : csrss.exe
    PROCESS_NAME:  csrss.exe
    BUGCHECK_STR:  0xF4_C0000005
    FAILURE_BUCKET_ID:  X64_0xF4_C0000005_IMAGE_csrss.exe
    BiosReleaseDate = 11/01/2010
    SystemManufacturer = Acer
    SystemProductName = Aspire 5820TG
    CPUID:        "Intel(R) Core(TM) i5 CPU       M 450  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
    Debug session time: Fri May 13 12:10:40.924 2011 (UTC - 4:00)
    System Uptime: 0 days 3:07:53.376
    Probably caused by : csrss.exe
    PROCESS_NAME:  csrss.exe
    BUGCHECK_STR:  0xF4_IOERR
    FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe
    BiosReleaseDate = 11/01/2010
    SystemManufacturer = Acer
    SystemProductName = Aspire 5820TG
    CPUID:        "Intel(R) Core(TM) i5 CPU       M 450  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
    Debug session time: Fri May 13 09:02:31.838 2011 (UTC - 4:00)
    System Uptime: 0 days 0:42:56.290
    Probably caused by : csrss.exe
    PROCESS_NAME:  csrss.exe
    BUGCHECK_STR:  0xF4_IOERR
    FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe
    BiosReleaseDate = 11/01/2010
    SystemManufacturer = Acer
    SystemProductName = Aspire 5820TG
    CPUID:        "Intel(R) Core(TM) i5 CPU       M 450  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
    Debug session time: Fri May 13 08:19:18.922 2011 (UTC - 4:00)
    System Uptime: 0 days 1:58:04.374
    Probably caused by : csrss.exe
    PROCESS_NAME:  csrss.exe
    BUGCHECK_STR:  0xF4_IOERR
    FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe
    BiosReleaseDate = 11/01/2010
    SystemManufacturer = Acer
    SystemProductName = Aspire 5820TG
    CPUID:        "Intel(R) Core(TM) i5 CPU       M 450  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
    Debug session time: Thu May 12 06:47:16.373 2011 (UTC - 4:00)
    System Uptime: 0 days 0:15:57.434
    Probably caused by : csrss.exe
    PROCESS_NAME:  csrss.exe
    BUGCHECK_STR:  0xF4_IOERR
    FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe
    BiosReleaseDate = 11/01/2010
    SystemManufacturer = Acer
    SystemProductName = Aspire 5820TG
    CPUID:        "Intel(R) Core(TM) i5 CPU       M 450  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
    Debug session time: Wed May 11 07:28:48.577 2011 (UTC - 4:00)
    System Uptime: 0 days 1:32:16.013
    Probably caused by : csrss.exe
    PROCESS_NAME:  csrss.exe
    BUGCHECK_STR:  0xF4_C0000005
    FAILURE_BUCKET_ID:  X64_0xF4_C0000005_IMAGE_csrss.exe
    BiosReleaseDate = 11/01/2010
    SystemManufacturer = Acer
    SystemProductName = Aspire 5820TG
    CPUID:        "Intel(R) Core(TM) i5 CPU       M 450  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
    
      My Computer


  6. Posts : 30
    Windows 7 Ultimate 64bit
    Thread Starter
       #6

    thank you for your fast reply. the system rebooted on wake up and just after it gone black I saw system information stating a newdll.dll library file failed to load.

    seatools work for SSD drives?

    Code:
    C:\Windows\system32>sfc /VERIFYONLY
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    Windows Resource Protection did not find any integrity violations.
    
    C:\Windows\system32>
      My Computer


  7. Posts : 1,782
    Windows 7 Home Premium 64bit
       #7

    kuki said:
    thank you for your fast reply. the system rebooted now during waking up and just after it went black I have seen system information stating a newdll.dll library file failed to load.

    seatools work for SSD drives?
    No. Probably not. See if you can find a SSD drive test
      My Computer


  8. Posts : 30
    Windows 7 Ultimate 64bit
    Thread Starter
       #8

    my SSD seems to be fine - ATTO and CrystalDiskInfo benchmarks are just below the average values I have found on google (but they were benchmarked on intel ICH10, which definately outstand the one installed in my laptop), so the disk seems to be fine.

    either I am currently missing some driver/software from the oryginal Acer Windows system or SSD are badly supported by my motherboard
      My Computer


  9. Posts : 1,782
    Windows 7 Home Premium 64bit
       #9

    kuki said:
    my SSD seems to be fine - ATTO and CrystalDiskInfo benchmarks are just below the average values I have found on google (but they were benchmarked on intel ICH10, which definately outstand the one installed in my laptop), so the disk seems to be fine.

    either I am currently missing some driver/software from the oryginal Acer Windows system or SSD are badly supported by my motherboard
    Have you tried updating the firmware on the SSD?

    Been seeing a lot of problems with SSDs lately and reading reviews on line there seem to be a lot of issues with SSDs dieing very fast.

    The stop error you're having usually means that the hard drive has been "lost". Like the I/O cable was unplugged while the computer was running.
      My Computer


  10. Posts : 30
    Windows 7 Ultimate 64bit
    Thread Starter
       #10

    If that was an Intel drive, maybe firmware upgrade would be possible. I bought PQI drive and as far as I am concerned they do not give any tools for FW upgrade for the public.

    It seems that TRIM is working for me, it should reduce the wear-off. I have read somewhere on that forum, that there was a guy with SSD and BSODs on wake up. He unchecked in the drivepolicy "write cacheing" and it solved his problem. It does not work for me - no matter if I have cacheing enabled/disabled or even buffer flushing - I do experience reboots/BSODs on wake up.

    Yesterday I have experienced another black screen and it seems (at the first glance) to be a little bit different:
    Code:
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
    Machine Name:
    Kernel base = 0xfffff800`02c02000 PsLoadedModuleList = 0xfffff800`02e47650
    Debug session time: Wed May 25 16:22:26.966 2011 (UTC + 2:00)
    System Uptime: 0 days 5:26:44.402
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ........................
    Loading User Symbols
    Loading unloaded module list
    ............
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck F4, {3, fffffa80064b2b30, fffffa80064b2e10, fffff80002f84f40}
    
    Probably caused by : wininit.exe
    
    Followup: MachineOwner
    ---------
    
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    CRITICAL_OBJECT_TERMINATION (f4)
    A process or thread crucial to system operation has unexpectedly exited or been
    terminated.
    Several processes and threads are necessary for the operation of the
    system; when they are terminated (for any reason), the system can no
    longer function.
    Arguments:
    Arg1: 0000000000000003, Process
    Arg2: fffffa80064b2b30, Terminating object
    Arg3: fffffa80064b2e10, Process image file name
    Arg4: fffff80002f84f40, Explanatory message (ascii)
    
    Debugging Details:
    ------------------
    
    
    PROCESS_OBJECT: fffffa80064b2b30
    
    IMAGE_NAME:  wininit.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    MODULE_NAME: wininit
    
    FAULTING_MODULE: 0000000000000000 
    
    PROCESS_NAME:  wininit.exe
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
    
    BUGCHECK_STR:  0xF4_IOERR
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`0838a0e8 fffff800`030097d2 : 00000000`000000f4 00000000`00000003 fffffa80`064b2b30 fffffa80`064b2e10 : nt!KeBugCheckEx
    fffff880`0838a0f0 fffff800`02fb7bdb : ffffffff`ffffffff fffffa80`07142b60 fffffa80`064b2b30 fffffa80`064b2b30 : nt!PspCatchCriticalBreak+0x92
    fffff880`0838a130 fffff800`02f3a838 : ffffffff`ffffffff 00000000`00000001 fffffa80`064b2b30 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x179e6
    fffff880`0838a180 fffff800`02c80f93 : fffffa80`064b2b30 fffff800`c0000006 fffffa80`07142b60 00000000`00d00bc0 : nt!NtTerminateProcess+0xf4
    fffff880`0838a200 fffff800`02c7d530 : fffff800`02ccd6cf fffff880`0838ab78 fffff880`0838a8d0 fffff880`0838ac20 : nt!KiSystemServiceCopyEnd+0x13
    fffff880`0838a398 fffff800`02ccd6cf : fffff880`0838ab78 fffff880`0838a8d0 fffff880`0838ac20 00000000`ffdeb4d8 : nt!KiServiceLinkage
    fffff880`0838a3a0 fffff800`02c81382 : fffff880`0838ab78 00000000`00d80000 fffff880`0838ac20 00000000`ffdefb88 : nt! ?? ::FNODOBFM::`string'+0x49974
    fffff880`0838aa40 fffff800`02c7fefa : 00000000`00000000 00000000`ffde3900 00000000`00000001 00000000`00d80000 : nt!KiExceptionDispatch+0xc2
    fffff880`0838ac20 00000000`77438f55 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
    00000000`00d01180 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77438f55
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_wininit.exe
    
    BUCKET_ID:  X64_0xF4_IOERR_IMAGE_wininit.exe
    
    Followup: MachineOwner
    ---------
    Minidump is attached.

    I have also updated AHCI Intel driver to the newest version - no effect.
      My Computer


 
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