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Windows 7: Huge problem. help please ::)

22 May 2011   #11

window 7

Quote   Quote: Originally Posted by FredeGail View Post
Is it possible to use Windows?

If so, you might be in "safe-mode". If you wonder what Microsoft says about this mode, they say;

Safe mode is a troubleshooting option for Windows that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started. The words "Safe Mode" appear in the corners of the display to identify which Windows mode you are using. If an existing problem does not reappear when you start in safe mode, you can eliminate the default settings and basic device drivers as possible causes.
Now, if you can go into Windows 7, if it's ugly or not, try to right-click on your desktop with your cursor, and go to Personalize, see if it's has changed the theme.
Maybe Windows has been chosen the graphics, animations, transparentness etc. due to your computers performance!

Eventho, your problem seems more difficult, we'll figure it out together, don't worry. You came to the right place!
Did you have experienced any errors and so on? Have you been installing any software that could cause your problem?

Let's get some other suggestions on from other members, otherwise my suggestion would be to do a System Restore. But I would wait to hear some other suggestions first.

System Restore

If you cannot get into Windows, i'm sure you have a DVD you can bootup from, and do your restore, but again, let other people come with their suggestions.

Hope this helps!
Best Regards,
I tried to do a system restore but it tells me that there is an error. And I also installed kaspersky via my usb flash drive. I made it analyze the computer but it didnt do anything...
And I'm not in safe mode, I always chose the normal one.

My System SpecsSystem Spec
22 May 2011   #12

Microsoft Windows 7 Ultimate: x64 (SP1)

I see.
What error did your Restore came with?
My System SpecsSystem Spec
23 May 2011   #13

window 7

Quote   Quote: Originally Posted by FredeGail View Post
I see.
What error did your Restore came with?
It says " a component of the vss service encountered an error."

A friend told me that what I should try is to open the task bar when I turn on my computer, So I could try to stop the virus from there (by stopping the programm)
There was 5 of them that I did not know, and unfortunately I could not delete them!

they're called: Winlogon, Atiedxx.exe, ccsvchst.exe (symantec in the description), consent.exe, csrss.exe.

I don't know what those are but I think they might be the cause of all my problems. Do you guys think that those are virus? Like trojan horses or something?
My System SpecsSystem Spec

23 May 2011   #14

Microsoft Community Contributor Award Recipient


The winlogon has to do with the Windows Log On service.
Atiedxx.exe is usually found if the computer has an AMD ATI Radeon video card.
ccsvchst.exe is installed with Norton products (Symantec is Norton's parent company.)
consent.exe is a part of the Microsoft User Account Control.
csrss.exe could be a virus. See this article for more info:

csrss.exe - csrss - Process Information
My System SpecsSystem Spec

 Huge problem. help please ::)

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