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Windows 7: BSOD issues frequently, possible GPU concern

21 May 2011   #1
Communist

Windows 7 Ultimate x64
 
 
BSOD issues frequently, possible GPU concern

Hi Lads and Ladettes,

I just built a brand new rig about 2 weeks ago of all the best bits i could get my grubby commy mitts on and have had a fair few bsods... I have attached as a zip file the perfmon report and the other files requested and am just seeking some possible assistance with this. Not a complete noob to computers and have checked most everything i can think of and all i can really peg it down to is the GPU.... i'll try and grab a picture of the actual blue screen next time it happens if that will help. Any feedback would be muchly appreciated.

- x64
- the original installed OS on the system
- Full version of Ultimate 7

- What is the age of system (hardware) like 2 weeks.....
- What is the age of OS installation - Fresh install


My System SpecsSystem Spec
.
21 May 2011   #2
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Actually, it is your network card causing the crashes.

Download the latest driver from here and that should fix your BSODs
http://downloadcenter.intel.com/Deta...adType=Drivers

BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Sat May 21 07:01:18.046 2011 (UTC - 4:00)
System Uptime: 0 days 9:36:52.404
*** WARNING: Unable to verify timestamp for e1q62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1q62x64.sys
Probably caused by : e1q62x64.sys ( e1q62x64+216c0 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_e1q62x64+216c0
BiosReleaseDate = 08/13/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Thu May 19 07:36:50.801 2011 (UTC - 4:00)
System Uptime: 0 days 0:05:47.737
*** WARNING: Unable to verify timestamp for e1q62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1q62x64.sys
Probably caused by : e1q62x64.sys ( e1q62x64+18dd7 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_e1q62x64+18dd7
BiosReleaseDate = 08/13/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Thu May 19 07:30:18.395 2011 (UTC - 4:00)
System Uptime: 0 days 2:44:23.330
*** WARNING: Unable to verify timestamp for e1q62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1q62x64.sys
Probably caused by : e1q62x64.sys ( e1q62x64+18e60 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_e1q62x64+18e60
BiosReleaseDate = 08/13/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Wed May 18 05:24:17.543 2011 (UTC - 4:00)
System Uptime: 0 days 23:32:57.838
*** WARNING: Unable to verify timestamp for e1q62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1q62x64.sys
Probably caused by : e1q62x64.sys ( e1q62x64+18e60 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_e1q62x64+18e60
BiosReleaseDate = 08/13/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Tue May 17 04:06:23.413 2011 (UTC - 4:00)
System Uptime: 0 days 4:08:56.348
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_ANALYSIS_INCONCLUSIVE
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Mon May 16 23:56:16.710 2011 (UTC - 4:00)
System Uptime: 0 days 6:23:52.006
*** WARNING: Unable to verify timestamp for e1q62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1q62x64.sys
Probably caused by : e1q62x64.sys ( e1q62x64+18e60 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_e1q62x64+18e60
BiosReleaseDate = 08/13/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Mon May 16 03:55:41.605 2011 (UTC - 4:00)
System Uptime: 0 days 14:20:02.955
*** WARNING: Unable to verify timestamp for e1q62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1q62x64.sys
Probably caused by : e1q62x64.sys ( e1q62x64+18e60 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_e1q62x64+18e60
BiosReleaseDate = 08/13/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun May 15 06:14:54.875 2011 (UTC - 4:00)
System Uptime: 0 days 6:31:31.794
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
*** WARNING: Unable to verify timestamp for e1q62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1q62x64.sys
Probably caused by : e1q62x64.sys ( e1q62x64+21219 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_e1q62x64+21219
BiosReleaseDate = 08/13/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat May 14 23:42:34.065 2011 (UTC - 4:00)
System Uptime: 0 days 0:37:10.361
*** WARNING: Unable to verify timestamp for e1q62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1q62x64.sys
Probably caused by : e1q62x64.sys ( e1q62x64+18e60 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_e1q62x64+18e60
BiosReleaseDate = 08/13/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
21 May 2011   #3
Communist

Windows 7 Ultimate x64
 
 

Wow dude that was fast, thanks heaps, How could you tell it was the network card?
Wouldn't the drivers for that be updated automatically? ARG I can't beleive it was something so simple!
My System SpecsSystem Spec
.

21 May 2011   #4
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Communist View Post
Wow dude that was fast, thanks heaps, How could you tell it was the network card?
Wouldn't the drivers for that be updated automatically? ARG I can't beleive it was something so simple!
If you look in the summary I posted where it says WARNING and ERROR the driver listed, e1q62x64.sys, is the Intel network driver. No, I don't think they're updated automatically.
My System SpecsSystem Spec
21 May 2011   #5
Communist

Windows 7 Ultimate x64
 
 

Well thanks very much man i appreciate it! Cheers!
My System SpecsSystem Spec
22 May 2011   #6
Communist

Windows 7 Ultimate x64
 
 

Hey mate, just a heads up i did cop another bluescreen again whilst playing a game... Not sure what to do now =( Any suggestions?
My System SpecsSystem Spec
22 May 2011   #7
Communist

Windows 7 Ultimate x64
 
 

I'm going to post updated zip file after installation of that previous driver. Thanks very much for your help so far guys!
My System SpecsSystem Spec
22 May 2011   #8
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Communist View Post
I'm going to post updated zip file after installation of that previous driver. Thanks very much for your help so far guys!
Virtually identical these were related to your Intel Ethernet river. Re-install with the newest version.

http://downloadcenter.intel.com/

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\052211-20826-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Machine Name:
Kernel base = 0xfffff800`02c4e000 PsLoadedModuleList = 0xfffff800`02e8be50
Debug session time: Sat May 21 21:07:26.033 2011 (GMT-4)
System Uptime: 0 days 14:05:21.030
Loading Kernel Symbols
...............................................................
................................................................
.................
Loading User Symbols
Loading unloaded module list
...............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {68, 2, 1, fffff88004755990}

Unable to load image \SystemRoot\system32\DRIVERS\e1q62x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for e1q62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1q62x64.sys
Probably caused by : e1q62x64.sys ( e1q62x64+1b990 )

Followup: MachineOwner
---------

5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000068, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff88004755990, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ef60e0
 0000000000000068 

CURRENT_IRQL:  2

FAULTING_IP: 
e1q62x64+1b990
fffff880`04755990 f00fc14168      lock xadd dword ptr [rcx+68h],eax

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  fffff8800a9e77e0 -- (.trap 0xfffff8800a9e77e0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=00000000ffffffff rbx=0000000000000000 rcx=0000000000000000
rdx=fffffa800c7b0cd0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88004755990 rsp=fffff8800a9e7970 rbp=000000000000007d
 r8=0000000000000001  r9=0000000000000000 r10=0000000000000000
r11=000000000000fffb r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
e1q62x64+0x1b990:
fffff880`04755990 f00fc14168      lock xadd dword ptr [rcx+68h],eax ds:00000000`00000068=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002cbdc69 to fffff80002cbe700

STACK_TEXT:  
fffff880`0a9e7698 fffff800`02cbdc69 : 00000000`0000000a 00000000`00000068 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`0a9e76a0 fffff800`02cbc8e0 : fffffa80`0b06ebb0 00000000`00000000 00000000`00000001 00000000`00000001 : nt!KiBugCheckDispatch+0x69
fffff880`0a9e77e0 fffff880`04755990 : fffffa80`0a2092e0 fffffa80`0ac4ba20 00000000`00000000 00000000`00000003 : nt!KiPageFault+0x260
fffff880`0a9e7970 fffffa80`0a2092e0 : fffffa80`0ac4ba20 00000000`00000000 00000000`00000003 00000000`00000000 : e1q62x64+0x1b990
fffff880`0a9e7978 fffffa80`0ac4ba20 : 00000000`00000000 00000000`00000003 00000000`00000000 fffff880`0475db84 : 0xfffffa80`0a2092e0
fffff880`0a9e7980 00000000`00000000 : 00000000`00000003 00000000`00000000 fffff880`0475db84 00000000`00000000 : 0xfffffa80`0ac4ba20


STACK_COMMAND:  kb

FOLLOWUP_IP: 
e1q62x64+1b990
fffff880`04755990 f00fc14168      lock xadd dword ptr [rcx+68h],eax

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  e1q62x64+1b990

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: e1q62x64

IMAGE_NAME:  e1q62x64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c364c04

FAILURE_BUCKET_ID:  X64_0xD1_e1q62x64+1b990

BUCKET_ID:  X64_0xD1_e1q62x64+1b990

Followup: MachineOwner
---------

5: kd> lmvm e1q62x64
start             end                 module name
fffff880`0473a000 fffff880`04786000   e1q62x64 T (no symbols)           
    Loaded symbol image file: e1q62x64.sys
    Image path: \SystemRoot\system32\DRIVERS\e1q62x64.sys
    Image name: e1q62x64.sys
    Timestamp:        Thu Jul 08 18:07:00 2010 (4C364C04)
    CheckSum:         000506D5
    ImageSize:        0004C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
22 May 2011   #9
Communist

Windows 7 Ultimate x64
 
 

Just copped another one whilst downloading an update -_- this is really frustrating!
My System SpecsSystem Spec
22 May 2011   #10
Communist

Windows 7 Ultimate x64
 
 

Well i went to that site and updated the driver again and it says it's up to date, yet still giving me the bsod =(
My System SpecsSystem Spec
Reply

 BSOD issues frequently, possible GPU concern




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