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Windows 7: Window7 crash using utorrent

21 May 2011   #1
ksoh624

window7 64 home premium
 
 
Window7 crash using utorrent

Hi,
After Windows 7 and driver updates, I am getting crash everytime when I use uTorrent.
The crash does not happen immediately but it happens in about 5 or 10mins.
I have Window7 Home premium (64bit).
Inter Core i5.
Thanks in advance.
-Dan


My System SpecsSystem Spec
.
21 May 2011   #2
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

I am currently Debugging your Dumps

Josh
My System SpecsSystem Spec
21 May 2011   #3
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

information   Information
BugCheck D1 - Usually Caused by : Memory, Pagefile or Device Drivers


Most Likely Cause NETIO.SYS

Note   Note
This may take some time - Also if you Recieve any more Blue Screens then please Upload them as this will help find the Problem


First of all Please Uninstall Utorrent and then Check your Memory with Memtest

See Memtest86+ - Advanced Memory Diagnostic Tool For More Information

Once that is done please Disable your Pagefile

See Virtual Memory Paging File - Change - Vista Forums For More Information - This works for Windows 7 as well as Vista

warning   Warning
Only Diable the Pagefile Temporarily as this can cause Instability


Once that is done Open up Device Manger and then tell me if there are any Yellow Exclamation Marks or Red Crosses

To Open Device Manager Follow the Beginning of this Tutorial

Driver Install - Device Manager

Now finally run a full scan with your Anti-virus

Tip   Tip
You may want to change your Anti-virus to Microsoft Security Essentials - Virus, Spyware & Malware Protection | Microsoft Security Essentials


For Reference:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000028, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88001716b2d, address which referenced memory

Debugging Details:
------------------


OVERLAPPED_MODULE: Address regions for 'AhnSZE' and 'ASZFltNt.sys' overlap

READ_ADDRESS:  0000000000000028 

CURRENT_IRQL:  2

FAULTING_IP: 
NETIO!RtlCopyBufferToMdl+1d
fffff880`01716b2d 448b5228        mov     r10d,dword ptr [rdx+28h]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  fffff880033bc7f0 -- (.trap 0xfffff880033bc7f0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff880033bca10 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88001716b2d rsp=fffff880033bc980 rbp=fffff880033bcab0
 r8=00000000ffffffbc  r9=0000000000000044 r10=0000000000000000
r11=fffffa8008948e50 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
NETIO!RtlCopyBufferToMdl+0x1d:
fffff880`01716b2d 448b5228        mov     r10d,dword ptr [rdx+28h] ds:0018:00000000`00000028=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800032852a9 to fffff80003285d00

STACK_TEXT:  


STACK_COMMAND:  kb

FOLLOWUP_IP: 
NETIO!RtlCopyBufferToMdl+1d
fffff880`01716b2d 448b5228        mov     r10d,dword ptr [rdx+28h]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  NETIO!RtlCopyBufferToMdl+1d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: NETIO

IMAGE_NAME:  NETIO.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce79381

FAILURE_BUCKET_ID:  X64_0xD1_NETIO!RtlCopyBufferToMdl+1d

BUCKET_ID:  X64_0xD1_NETIO!RtlCopyBufferToMdl+1d

Followup: MachineOwner
---------
Josh
My System SpecsSystem Spec
.

21 May 2011   #4
ksoh624

window7 64 home premium
 
 

Hi Josh,
I am having hard time to boot from CD to run memtest.
My dell computer would not boot from CD using F12 options.
I will post update once I have some progress.
My System SpecsSystem Spec
21 May 2011   #5
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

What is the Boot order in your BIOS? Also What is the Make/Model of your Computer

Josh
My System SpecsSystem Spec
21 May 2011   #6
ksoh624

window7 64 home premium
 
 

Okay, I gave up on memory testing.
I do not see any issues with my drivers.
I disabled the pagefile and currently running virus scan.
FYI, I ran this before and it was fine and I only get crash when I use uTorrent.
Once I finish scan, I will give one more try with uTorrent without pagefile.
Thanks,
-Dan
My System SpecsSystem Spec
21 May 2011   #7
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

Okay If you can please at least Try Windows Memory Test

See the Attached Folder for more Information - It works for Windows 7 as well as Vista

Josh
My System SpecsSystem Spec
21 May 2011   #8
ksoh624

window7 64 home premium
 
 

My computer is Dell XPS.
Josh, I did not have any issue before I upgrade my drivers.
I think one of my driver models are bad and I cannot pinpoint which one caused the crash. My virus can is almost done. so far, it is very clean.
I will post update soon again.
thanks again for your help.
-dan
My System SpecsSystem Spec
21 May 2011   #9
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

What Hardware or Driver did you Update?

How long did this start happening - I noticed you did have a Problem with a Networking Card or driver at the begining of this year

Josh
My System SpecsSystem Spec
21 May 2011   #10
ksoh624

window7 64 home premium
 
 

Hi Josh,
Here's update.
Okay, Virus testiing completed and nothing found.
I ran the Windows memory diagnostics tool and no problems have been detected.
I reinstalled uTorrent and it crashed again.
this time I removed pagefile.
Thanks,
-Dan
My System SpecsSystem Spec
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 Window7 crash using utorrent




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