Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Window 7 Crash in Lenovo Y450 4189

21 May 2011   #1
spyhunter88

Window 7 x64 Professional
 
 
Window 7 Crash in Lenovo Y450 4189

I used Window 7 x86 with Enterprise, Professional, and now x64 Professional. Window crashed in all version I run. I don't know why, because it may crash anytime, when listen music, play game or simple like open word. This report is taken from x64 Professional.

I guess it come from my Card Graphic (G210M), driver's downloaded from NVIDIA, not from Lenovo because it's too old. Sometime it stops responding, I can see it when I use Accelerator Hardware in Browser.

Laptop Lenovo Y450 4189
Window 7 x64 Professional SP1, full retail version.


My System SpecsSystem Spec
.
21 May 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by spyhunter88 View Post
I used Window 7 x86 with Enterprise, Professional, and now x64 Professional. Window crashed in all version I run. I don't know why, because it may crash anytime, when listen music, play game or simple like open word. This report is taken from x64 Professional.

I guess it come from my Card Graphic (G210M), driver's downloaded from NVIDIA, not from Lenovo because it's too old. Sometime it stops responding, I can see it when I use Accelerator Hardware in Browser.

Laptop Lenovo Y450 4189
Window 7 x64 Professional SP1, full retail version.
Memory corruption caused by a driver. Please run driver verifier to find out which.


Quote:
I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
[code]

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\052211-39171-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Machine Name:
Kernel base = 0xfffff800`02e5b000 PsLoadedModuleList = 0xfffff800`030a0650
Debug session time: Sat May 21 14:02:42.622 2011 (GMT-4)
System Uptime: 0 days 7:44:49.769
Loading Kernel Symbols
...............................................................
................................................................
...............................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff800031b61c0, fffff88006559d60, 0}

Probably caused by : memory_corruption ( nt!MiPerformFixups+80 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800031b61c0, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88006559d60, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
nt!MiPerformFixups+80
fffff800`031b61c0 410fb603 movzx eax,byte ptr [r11]

CONTEXT: fffff88006559d60 -- (.cxr 0xfffff88006559d60)
rax=fffff8a00ba00000 rbx=fffff88007795000 rcx=fffff88007795000
rdx=0000000000000ff8 rsi=0000000006ca0000 rdi=0000000000000003
rip=fffff800031b61c0 rsp=fffff8800655a740 rbp=fa80046a183004c0
r8=0000000000000ffc r9=0000000000000fff r10=fffff88007795000
r11=fa80046a183004c0 r12=000000002c82a000 r13=fffff8a00ba00000
r14=fffffa8006dd7170 r15=0000000000164150
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286
nt!MiPerformFixups+0x80:
fffff800`031b61c0 410fb603 movzx eax,byte ptr [r11] ds:002b:fa80046a`183004c0=??
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: chrome.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff800031b61c0

STACK_TEXT:
fffff880`0655a740 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiPerformFixups+0x80


FOLLOWUP_IP:
nt!MiPerformFixups+80
fffff800`031b61c0 410fb603 movzx eax,byte ptr [r11]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nt!MiPerformFixups+80

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP: 4d9fdd5b

STACK_COMMAND: .cxr 0xfffff88006559d60 ; kb

IMAGE_NAME: memory_corruption

FAILURE_BUCKET_ID: X64_0x3B_nt!MiPerformFixups+80

BUCKET_ID: X64_0x3B_nt!MiPerformFixups+80

Followup: MachineOwner
---------
My System SpecsSystem Spec
21 May 2011   #3
spyhunter88

Window 7 x64 Professional
 
 

Thank. After repeat amount 10 times, I found the driver is dtsoftbus01.sys from DT Soft Ltd, not from NVIDIA.
My System SpecsSystem Spec
.

21 May 2011   #4
usasma
Microsoft MVP

 
 

dtsoftbus01.sys is from Daemon Tools/Alcohol 120% - which is a known cause of BSOD's on Win7 systems.
Please do the following:
1 - uninstall Daemon Tools/Alcohol 120%
2 - download this free tool and use it to remove the sptd.sys driver that's the actual cause of the BSOD's: DuplexSecure - FAQ - Remove 64 bit sptd.sys
My System SpecsSystem Spec
21 May 2011   #5
spyhunter88

Window 7 x64 Professional
 
 

I Uninstall this, and run DuplexSecure x64, but only Install Button is enable, Uninstall Button is disable. Comeback to Verifier, I don't see dtsoftbus01.sys anymore, may I complete?
My System SpecsSystem Spec
22 May 2011   #6
usasma
Microsoft MVP

 
 

If it's not able to be uninstalled, then it's most likely been taken out by the uninstaller.
To check, go to C:\Windows\System32\drivers and look for sptd.sys
Other than that, just wait to see if you get any further BSOD's.
Good luck!
My System SpecsSystem Spec
Reply

 Window 7 Crash in Lenovo Y450 4189




Thread Tools




Similar help and support threads
Thread Forum
System crash after every attempt to update Windows 7 64 bit on Lenovo
Is there any solution to constant system failure to a level where the blue screen turns up and laptop can't be even turned on, after every system update? I've checked the drivers and everything, but since the big update pack somewhere in March every update ends up in system failure. And the...
BSOD Help and Support
Window 7 Pro crash
i wonder can anyone help with my problem.I am running Windows7 Pro 32 Bit.over the past couple of months my machine has crashed to ''computer locked'' a number of times.where normaly you press ctrl,alt,del and ''lock this computer''.has any body had this problem and if poss,what causes this. thank...
General Discussion
Application crash on Window 7
Hi, We have a window application (using MFC in a shared DLL and build in Visual Studio 6) which run fine on Window XP but it crashs on Window 7 OP with following exception "unhandled exception in *.exe(user32.dll): 0xC0000005: Access Violation.". The Exception happens on release build and debug...
BSOD Help and Support
Window 7 crash during games
Hi, I built my own gaming computer and after about 6 months i didnt use it. Then i finally came back and it didnt work. Every time I play a game like Arma 2 or Battlefield 2 it would freeze and lock up every 5-10 and the only way to get out of the freeze was to force shut off. Here are my...
BSOD Help and Support
Window 7 crash BSOD, please help
Can anyone please help me with this, I was writing my final essay, I leaf it for awhile and it automatically shut down Here is the detail as well as attaced minidump file, please help Problem signature Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 1033 ...
BSOD Help and Support
Help plz: Webcam of Lenovo Y450 4189
I have bought a new lenovo Y450 4189 laptop and windows 7 professional x86. Howerver, i can't use the webcam. I downloaded driver in lenovo homepage for windows 7, but it doesn't work. Anyone have the same problem. Help me! Thank you so much.:)
Drivers


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 16:32.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App