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Windows 7: BSOD Help Needed

22 May 2011   #1
StephenH

Windows 7 Pro x64
 
 
BSOD Help Needed

Hello. I've been trying to fix a BSOD problem for the past couple weeks to no avail and have decided to ask for help. I know the basics of getting around on a computer and am good at following instructions. I've attached the required information. Help would be greatly appreciated.
~Stephen

Is Windows 7 . . .
- x86 (32-bit) or x64 ?
Windows 7 Pro x64
- the original installed OS on the system? Vista x64
- an OEM or full retail version? Vista came pre-installed, Upgraded to Windows 7
- What is the age of system (hardware)? 4 Years max.
- What is the age of OS installation 1-2.5 years or so.

This is the info from the last crash.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 19
BCP1: 0000000000000003
BCP2: FFFFF88000800630
BCP3: FFFFF88000800630
BCP4: E56C694602150008
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\052211-24663-01.dmp
C:\Users\Stephen\AppData\Local\Temp\WER-77080-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt




My System SpecsSystem Spec
.
22 May 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by StephenH View Post
Hello. I've been trying to fix a BSOD problem for the past couple weeks to no avail and have decided to ask for help. I know the basics of getting around on a computer and am good at following instructions. I've attached the required information. Help would be greatly appreciated.
~Stephen

Is Windows 7 . . .
- x86 (32-bit) or x64 ?
Windows 7 Pro x64
- the original installed OS on the system? Vista x64
- an OEM or full retail version? Vista came pre-installed, Upgraded to Windows 7
- What is the age of system (hardware)? 4 Years max.
- What is the age of OS installation 1-2.5 years or so.

This is the info from the last crash.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 19
BCP1: 0000000000000003
BCP2: FFFFF88000800630
BCP3: FFFFF88000800630
BCP4: E56C694602150008
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\052211-24663-01.dmp
C:\Users\Stephen\AppData\Local\Temp\WER-77080-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt



Most recently caused by pool_corruption (memory) probably caused by your Symantec.

I would remove symantec/norton and replace with Microsoft security essentials

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

http://www.microsoft.com/security_essentials/


Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\052211-24663-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Machine Name:
Kernel base = 0xfffff800`0301e000 PsLoadedModuleList = 0xfffff800`03263650
Debug session time: Sun May 22 18:31:37.498 2011 (GMT-4)
System Uptime: 0 days 0:04:10.496
Loading Kernel Symbols
...............................................................
................................................................
.......................................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {3, fffff88000800630, fffff88000800630, e56c694602150008}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+a53 )

Followup: Pool_corruption
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000003, the pool freelist is corrupt.
Arg2: fffff88000800630, the pool entry being checked.
Arg3: fffff88000800630, the read back flink freelist value (should be the same as 2).
Arg4: e56c694602150008, the read back blink freelist value (should be the same as 2).

Debugging Details:
------------------


BUGCHECK_STR:  0x19_3

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  wmpnetwk.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800031c84b3 to fffff8000309dd00

STACK_TEXT:  
fffff880`095558c8 fffff800`031c84b3 : 00000000`00000019 00000000`00000003 fffff880`00800630 fffff880`00800630 : nt!KeBugCheckEx
fffff880`095558d0 fffff800`030b1b06 : fffffa80`00000000 00000000`00000008 fffffa80`00000000 fffffa80`00000000 : nt!ExDeferredFreePool+0xa53
fffff880`095559c0 fffff800`030afc1d : 00000000`0000000b 00000000`000003e8 00000000`00000000 00000000`000000ec : nt!ExAllocatePoolWithQuotaTag+0x56
fffff880`09555a10 fffff800`0337cdfa : fffffa80`0428a810 fffffa80`0428a810 fffff880`09555ca0 00000000`00000001 : nt!IopAllocateIrpPrivate+0x2ad
fffff880`09555a70 fffff800`03331a86 : 00000000`013ee100 00000000`00020000 fffff880`09555bb8 00000000`00000000 : nt!IopGetSetSecurityObject+0xca
fffff880`09555b30 fffff800`0309cf93 : fffffa80`03ff66e0 fffff880`00000004 fffffa80`03ff66e0 fffff800`00000000 : nt!NtQuerySecurityObject+0xe6
fffff880`09555bb0 00000000`76fd25ba : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`013ee078 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76fd25ba


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!ExDeferredFreePool+a53
fffff800`031c84b3 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!ExDeferredFreePool+a53

FOLLOWUP_NAME:  Pool_corruption

IMAGE_NAME:  Pool_Corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: Pool_Corruption

FAILURE_BUCKET_ID:  X64_0x19_3_nt!ExDeferredFreePool+a53

BUCKET_ID:  X64_0x19_3_nt!ExDeferredFreePool+a53

Followup: Pool_corruption
---------
My System SpecsSystem Spec
23 May 2011   #3
StephenH

Windows 7 Pro x64
 
 

Thanks for such a speedy reply!

I used to use Norton... However, I switched to avast!5 about six months ago. Should I use the removal tool as well as replace avast! with Microsoft Security Essentials?

Edit: I used the removal tool. It told me I had to remove Norton Utilities using add/remove programs first. I checked the list to remove it, but it wasn't there.
My System SpecsSystem Spec
.

23 May 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by StephenH View Post
Thanks for such a speedy reply!

I used to use Norton... However, I switched to avast!5 about six months ago. Should I use the removal tool as well as replace avast! with Microsoft Security Essentials?

Edit: I used the removal tool. It told me I had to remove Norton Utilities using add/remove programs first. I checked the list to remove it, but it wasn't there.

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support
My System SpecsSystem Spec
Reply

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