Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Multiple BSOD please help!!!

23 May 2011   #1
Mycaelis93

windows 7 ultimate x64
 
 
Multiple BSOD please help!!!

hey i built a a gaming system a few months ago and ever since i built it i have been getting BSOD a few times a month and i want to get it sorted out because it just keeps happening.

my specs-
phenom ii x4
gtx 460 768mb
4gb

heres an error code i copyed a while back
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF960000FA482
BCP3: FFFFF8800AEAF040
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1


i have also attached my mini dumps below


My System SpecsSystem Spec
.
23 May 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Mycaelis93 View Post
hey i built a a gaming system a few months ago and ever since i built it i have been getting BSOD a few times a month and i want to get it sorted out because it just keeps happening.

my specs-
phenom ii x4
gtx 460 768mb
4gb

heres an error code i copyed a while back
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF960000FA482
BCP3: FFFFF8800AEAF040
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1


i have also attached my mini dumps below
These were all caused by your video driver or card. Please use this to re-install the driver.

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

Or if the above doesnt work for you. http://phyxion.net/item/driver-sweeper.html

When it is removed then download and install the fresh copy.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\New folder\051311-75504-01 - Copy.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`03210000 PsLoadedModuleList = 0xfffff800`03455e90
Debug session time: Fri May 13 14:23:45.664 2011 (GMT-4)
System Uptime: 0 days 1:10:07.928
Loading Kernel Symbols
...............................................................
................................................................
..........................................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88002c251d8, fffff88009018610, 0}

Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegmentInternal+6c )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88002c251d8, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88009018610, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegmentInternal+6c
fffff880`02c251d8 488b4010        mov     rax,qword ptr [rax+10h]

CONTEXT:  fffff88009018610 -- (.cxr 0xfffff88009018610)
rax=fdfff8a00d9f5b00 rbx=fffff8a00dba6e50 rcx=0000000000000000
rdx=fffffa8006d06010 rsi=fffffa8006ced000 rdi=fffff8a00dba6e50
rip=fffff88002c251d8 rsp=fffff88009018ff0 rbp=0000000000000000
 r8=fffff8a00dba6e50  r9=fffff88009019020 r10=fffff88002c11c30
r11=fffff88009018f80 r12=0000000000000002 r13=000000000006f8f2
r14=0000000000000040 r15=fffff880090195f8
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210286
dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegmentInternal+0x6c:
fffff880`02c251d8 488b4010        mov     rax,qword ptr [rax+10h] ds:002b:fdfff8a0`0d9f5b10=????????????????
Resetting default scope

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  firefox.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88002c251d8

STACK_TEXT:  
fffff880`09018ff0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegmentInternal+0x6c


FOLLOWUP_IP: 
dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegmentInternal+6c
fffff880`02c251d8 488b4010        mov     rax,qword ptr [rax+10h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegmentInternal+6c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce799c1

STACK_COMMAND:  .cxr 0xfffff88009018610 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegmentInternal+6c

BUCKET_ID:  X64_0x3B_dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegmentInternal+6c

Followup: MachineOwner
---------
My System SpecsSystem Spec
24 May 2011   #3
Mycaelis93

windows 7 ultimate x64
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by Mycaelis93 View Post
hey i built a a gaming system a few months ago and ever since i built it i have been getting BSOD a few times a month and i want to get it sorted out because it just keeps happening.

my specs-
phenom ii x4
gtx 460 768mb
4gb

heres an error code i copyed a while back
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF960000FA482
BCP3: FFFFF8800AEAF040
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1


i have also attached my mini dumps below
These were all caused by your video driver or card. Please use this to re-install the driver.

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

Or if the above doesnt work for you. Phyxion.net - Driver Sweeper

When it is removed then download and install the fresh copy.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\New folder\051311-75504-01 - Copy.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`03210000 PsLoadedModuleList = 0xfffff800`03455e90
Debug session time: Fri May 13 14:23:45.664 2011 (GMT-4)
System Uptime: 0 days 1:10:07.928
Loading Kernel Symbols
...............................................................
................................................................
..........................................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88002c251d8, fffff88009018610, 0}

Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegmentInternal+6c )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88002c251d8, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88009018610, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegmentInternal+6c
fffff880`02c251d8 488b4010        mov     rax,qword ptr [rax+10h]

CONTEXT:  fffff88009018610 -- (.cxr 0xfffff88009018610)
rax=fdfff8a00d9f5b00 rbx=fffff8a00dba6e50 rcx=0000000000000000
rdx=fffffa8006d06010 rsi=fffffa8006ced000 rdi=fffff8a00dba6e50
rip=fffff88002c251d8 rsp=fffff88009018ff0 rbp=0000000000000000
 r8=fffff8a00dba6e50  r9=fffff88009019020 r10=fffff88002c11c30
r11=fffff88009018f80 r12=0000000000000002 r13=000000000006f8f2
r14=0000000000000040 r15=fffff880090195f8
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210286
dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegmentInternal+0x6c:
fffff880`02c251d8 488b4010        mov     rax,qword ptr [rax+10h] ds:002b:fdfff8a0`0d9f5b10=????????????????
Resetting default scope

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  firefox.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88002c251d8

STACK_TEXT:  
fffff880`09018ff0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegmentInternal+0x6c


FOLLOWUP_IP: 
dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegmentInternal+6c
fffff880`02c251d8 488b4010        mov     rax,qword ptr [rax+10h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegmentInternal+6c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce799c1

STACK_COMMAND:  .cxr 0xfffff88009018610 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegmentInternal+6c

BUCKET_ID:  X64_0x3B_dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegmentInternal+6c

Followup: MachineOwner
---------
thanks for the reply man im just about to install the drivers but it comes up with 3 things-

NVIDIA- chipset
NVIDIA- PhysX
NVIDIA- Display

should i uninstall all of them or just display
My System SpecsSystem Spec
.

Reply

 Multiple BSOD please help!!!




Thread Tools




Similar help and support threads
Thread Forum
BSOD Multiple types multiple times a day, can't pin down the problem
Hello everyone, I came here once before for assistance, but the issue was unable to be resolved. Here is the link to the previous thread. https://www.sevenforums.com/bsod-help-support/342840-several-bsod-no-singular-triggers.html There is no singular trigger to set this off. Sometimes I can...
BSOD Help and Support
Multiple BSOD Multiple Drivers - Fresh Install (atikmdag.sys = main)
Hi, i had been having issues with bluescreens once every week or so. I took action by updating my drivers etc but this did not fix the issue. I re-installed windows and got all my drivers on and such yet the problem persists with more bluescreens, more often and with more driver causes. Before the...
BSOD Help and Support
BSOD Multiple times multiple errors 0x0000001A
Last week I started receiving BSODs, and after the first one it got to the point where my computer was not booting up and my hard drive was beeping very angrily at me. I was not sure what all the problems were, however I also knew that there was something seriously wrong with my hard drive, so I...
BSOD Help and Support
Multiple BSOD's with multiple errors occuring randomly
Just realized I uploaded the wrong zip folder, It doesn't have everything in it. Fixed that now though! Sorry about the hassle! So I built my own PC a a good few months back, and within a month I experienced a BSOD, and now they are very frequent. They can happen three or four times a day, or...
BSOD Help and Support
BSOD errors. multiple times during multiple programs
windows 7 x64 - original install on system but i don't have my disks. they are somewhere... - full retail version installed - age of the system is approximately 3 years - age of the install is approximately 2 years it seems to happen at random but i get BSODs. approximately 2-3 times a day...
BSOD Help and Support
Multiple BSOD at Random Times with Multiple Drivers Identified
I am trying to get my wife's new computer up and running without any BSOD or program failures. Note that the system was not initially set up to capture the dmp files so all the earliest ones are missing. I presented the initial problems to the original seller who recommended sticking with MSE and...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:00.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App