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Windows 7: BSOD on new laptop

23 May 2011   #1
lausie

Windows 7
 
 
BSOD on new laptop

Hi guys,

New Acer Aspire 5742 only 3 weeks old, Windows 7 OEM, Intel Core i5 450m. Started facing the BSOD over the last few days - can anyone help?

I've attached the BSOD Dump & System File as well as the System Health Check.

Is anyone able to have a look and let me know if there's a reason/resolve.

Many thanks
Laura


My System SpecsSystem Spec
.
23 May 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by lausie View Post
Hi guys,

New Acer Aspire 5742 only 3 weeks old, Windows 7 OEM, Intel Core i5 450m. Started facing the BSOD over the last few days - can anyone help?

I've attached the BSOD Dump & System File as well as the System Health Check.

Is anyone able to have a look and let me know if there's a reason/resolve.

Many thanks
Laura
These were all caused by memory management from an as yet un-named driver. Please run memtest and driver verifier.



Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86.com - Memory Diagnostic

Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.





Quote:
I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
My System SpecsSystem Spec
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 BSOD on new laptop




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