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Windows 7: BSOD with Display Off

24 May 2011   #1
Nefariouz

Windows 7 Pro 64-bit
 
 
System Crash with System Sleep/Hibernate

Hi. I purchased a Qosmio X505 about a year ago. I'm usually pretty good with computers. Anyway I'm having BSODs when I leave the computer unattended. I'm forced to manually hibernate/sleep the computer and it wakes up fine. If I set a time for either though and wait, the computer hangs and becomes unresponsive. I have to hard reboot and I get a system recovered message. Occasionally upon reboot it says no system OS found, which bothered me immensely initially, but it hasn't failed yet. I'm just wondering how much time I have.

Basic System Specs:
Windows 7 x64 Home Premium (SP1)
Intel Core i7 740QM
TOSHIBA Qosmio X505
NVIDIA GeForce GTS 360M
Original OS
OEM

System is one year old and I haven't installed any new hardware or reinstalled the OS. Nothing has been OC'd. My antivirus is AVAST and contrary to the Health Report it is active. I really have no other issues aside from this.


My System SpecsSystem Spec
.
24 May 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Nefariouz View Post
Hi. I purchased a Qosmio X505 about a year ago. I'm usually pretty good with computers. Anyway I'm having BSODs when I leave the computer unattended. I'm forced to manually hibernate/sleep the computer and it wakes up fine. If I set a time for either though and wait, the computer hangs and becomes unresponsive. I have to hard reboot and I get a system recovered message. Occasionally upon reboot it says no system OS found, which bothered me immensely initially, but it hasn't failed yet. I'm just wondering how much time I have.

Basic System Specs:
Windows 7 x64 Home Premium (SP1)
Intel Core i7 740QM
TOSHIBA Qosmio X505
NVIDIA GeForce GTS 360M
Original OS
OEM

System is one year old and I haven't installed any new hardware or reinstalled the OS. Nothing has been OC'd. My antivirus is AVAST and contrary to the Health Report it is active. I really have no other issues aside from this.
Virtually all of these are caused by your video driver. Re-install using this

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

Or if the above doesnt work for you. Phyxion.net - Driver Sweeper

When it is removed then download and install the fresh copy.


Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\052311-30092-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Machine Name:
Kernel base = 0xfffff800`03254000 PsLoadedModuleList = 0xfffff800`03499650
Debug session time: Mon May 23 10:16:31.221 2011 (GMT-4)
System Uptime: 0 days 9:13:07.203
Loading Kernel Symbols
...............................................................
................................................................
.......................................................
Loading User Symbols
Loading unloaded module list
.........
Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff8800fa1ab9a, fffff88006523d78, fffff880065235d0}

Probably caused by : nvlddmkm.sys ( nvlddmkm+5a2b9a )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8800fa1ab9a, The address that the exception occurred at
Arg3: fffff88006523d78, Exception Record Address
Arg4: fffff880065235d0, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nvlddmkm+5a2b9a
fffff880`0fa1ab9a 8901            mov     dword ptr [rcx],eax

EXCEPTION_RECORD:  fffff88006523d78 -- (.exr 0xfffff88006523d78)
ExceptionAddress: fffff8800fa1ab9a (nvlddmkm+0x00000000005a2b9a)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000001
   Parameter[1]: 0000000000000000
Attempt to write to address 0000000000000000

CONTEXT:  fffff880065235d0 -- (.cxr 0xfffff880065235d0)
rax=0000000000000000 rbx=fffffa8003cfd000 rcx=0000000000000000
rdx=0000000000003330 rsi=0000000000000006 rdi=fffffa80082c07e0
rip=fffff8800fa1ab9a rsp=fffff88006523fb0 rbp=0000000000000004
 r8=0000000000000000  r9=fffffa8007578340 r10=fffff8800fb92a4a
r11=fffffa8008304650 r12=fffffa8008560270 r13=fffffa80082c0010
r14=0000000000000000 r15=0000000000000030
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
nvlddmkm+0x5a2b9a:
fffff880`0fa1ab9a 8901            mov     dword ptr [rcx],eax ds:002b:00000000`00000000=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  NULL_DEREFERENCE

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000001

EXCEPTION_PARAMETER2:  0000000000000000

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80003503100
 0000000000000000 

FOLLOWUP_IP: 
nvlddmkm+5a2b9a
fffff880`0fa1ab9a 8901            mov     dword ptr [rcx],eax

BUGCHECK_STR:  0x7E

LAST_CONTROL_TRANSFER:  from fffffa80075ee280 to fffff8800fa1ab9a

STACK_TEXT:  
fffff880`06523fb0 fffffa80`075ee280 : fffffa80`03cfd000 00000000`00000000 00000000`00000006 fffff880`06524088 : nvlddmkm+0x5a2b9a
fffff880`06523fb8 fffffa80`03cfd000 : 00000000`00000000 00000000`00000006 fffff880`06524088 00000000`00000040 : 0xfffffa80`075ee280
fffff880`06523fc0 00000000`00000000 : 00000000`00000006 fffff880`06524088 00000000`00000040 fffffa80`0853b430 : 0xfffffa80`03cfd000


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nvlddmkm+5a2b9a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d9e7f64

STACK_COMMAND:  .cxr 0xfffff880065235d0 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_nvlddmkm+5a2b9a

BUCKET_ID:  X64_0x7E_nvlddmkm+5a2b9a

Followup: MachineOwner
---------
My System SpecsSystem Spec
24 May 2011   #3
Nefariouz

Windows 7 Pro 64-bit
 
 

Easy enough fix. Thanks for the quick response
My System SpecsSystem Spec
.

24 May 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Nefariouz View Post
Easy enough fix. Thanks for the quick response

My pleasure
My System SpecsSystem Spec
Reply

 BSOD with Display Off




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