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Windows 7: BSOD Bad_pool_caller

26 May 2011   #1
goingd0wn

Windows 7 Home Premium x64
 
 
BSOD Bad_pool_caller

Hi, my new Laptop has just crashed.

I have a Windows Home Premium x64. Ive purchased this laptop two months ago - did not make any changes.

Since then I've had a couple of problems. At first I experienced BSODs due to my video card. I updated the driver and that wen t away.

One one occasion the laptop shutdown due to overheating. That was my fault though as I was keeping it on my sofa at the time. I did not have this problem since.

When I turn the laptop on, sometimes my HP assistant given a "warning" saying "Smart AC adapter power output is too low for this computer" I dont know the cause of this message but although it appears, nothing seems to happen.

Just now, my laptop crashed and I cant think of a reason why it would.


My System SpecsSystem Spec
.
26 May 2011   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

goingd0wn,

For trouble shooting only re the HP assistant pop up.
Unplug the power cord from the laptop, then unplug the cord from the laptop to the ac adapter.
Replug everything back in and see if the annoying pop up returns.

You say your computer is new & under warranty - that you have not made any changes to it { apart from updating the video card}
If what you say is accurate a {brand} new laptop should not be giving you problems.

IMHO {Re your warranty}
I would suggest a duty of care applies even to volunteers assisting.
As I see it we volunteers should not be putting at risk the rights,YOU, the consumer has under that warranty...
Remember - The more you try to fix it the more they will claim it is something you did and its probably not a user serviceable error anyway.
Therefore I would strongly suggest that you should seek advice asap.

Hope this helps.



In the meantime you could check further with your System maker's Support and their Forums for known issues re the pop up..

FYI -
The info below may be useful for you re the HP assistant pop up.

According to HP -
If connecting a Smart AC power adapter with a lower power rating than required by the notebook, the Smart Feature of the notebook will display one of the following popup messages from the System Tray:

Message # 1

For full performance, connect a higher capacity AC adapter

Message # 2

Smart AC adapter power output is too low for this computer

RESOLUTION
This message occurs as part of the Smart communication feature between the power supply and HP notebook PCs and docking stations. The AC Adapter has notified the system of the power capacity of the attached power supply.
My System SpecsSystem Spec
27 May 2011   #3
goingd0wn

Windows 7 Home Premium x64
 
 

Any other views on this matter?

I appreciate that my laptop is under warrantly and that I can turn to HP to fix these problems. However, at the moment these problems (the blue screens) are not a great nuisance to me, since they occur once a month or so. On the other hand, I dont have the time to deal with HP to try and arrange for them to fix this.

So I would rather solve the problem myself (if there is a quick solution available). Or at thevery least know if theres a serious problem I should be aware of. That was my purpose for making this thread here.

As for duty of care, I very much doubt anyone would be legally responsible (if thats what you mean) for giving the advice that I ask for. Firstly, it is very unlikely that I will lose my rights under the warranty, and secondly, if by some miracle I nevertheless do, any advice which warns me of the potential consequences does not put the person giving in in the breach of duty of care (if such duty can ever exist in the context of advice given on internet message boards)
My System SpecsSystem Spec
.

27 May 2011   #4
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Start off by re-installing your Norton software. It was the cause of a crash back in April and it looks like it currently is having some issues. Use the Norton removal tool to make sure it gets removed properly. Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support
Once removed you can re-install it.

Update your computer to SP1 - Learn how to install Windows 7 Service Pack 1 (SP1)

Update your Realtek drivers -
Realtek

Run a memory test
1. Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+

If crashes continue then enable driver verifier - Driver Verifier - Enable and Disable

BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Thu May 26 16:44:17.558 2011 (UTC - 4:00)
System Uptime: 2 days 2:12:17.758
Probably caused by : win32k.sys ( win32k!FreeObject+40 )
BUGCHECK_STR:  0xc2_7
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0xc2_7_win32k!FreeObject+40
BiosReleaseDate = 09/14/2010
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion dv6 Notebook PC
CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
MaxSpeed:     1600
CurrentSpeed: 1596
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Thu Apr 28 13:36:07.628 2011 (UTC - 4:00)
System Uptime: 0 days 15:18:31.380
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6c58 )
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
BiosReleaseDate = 09/14/2010
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion dv6 Notebook PC
CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
MaxSpeed:     1600
CurrentSpeed: 1596
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sun Apr  3 07:57:03.643 2011 (UTC - 4:00)
System Uptime: 0 days 9:28:14.923
*** WARNING: Unable to verify timestamp for eeCtrl64.sys
*** ERROR: Module load completed but symbols could not be loaded for eeCtrl64.sys
Probably caused by : eeCtrl64.sys ( eeCtrl64+1cfff )
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_eeCtrl64+1cfff
BiosReleaseDate = 09/14/2010
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion dv6 Notebook PC
CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
MaxSpeed:     1600
CurrentSpeed: 1596
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
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 BSOD Bad_pool_caller




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