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Windows 7: BSOD help please

28 May 2011   #1
Awatson277

Windows 7 64 bit
 
 
BSOD help please

Hello I recently get a new computer and have had several BSOD's as well as a lot of freezes. The freezes only seem to happen when I leave the computer idle, but today have had two crashes under load.


Zipped files attached.

Thanks in advance for the help.

System
Windows 7 64bit
Asus G73JW-XR1 laptop Stock Except for an updated Crucial 128GB SSD
Stock hardware
Intel I7 740 Processer
Geforce GTX 460M Graphics Card


My System SpecsSystem Spec
.
29 May 2011   #2
usasma
Microsoft MVP

 
 

Windows has only been installed for about 3 weeks - did you reinstall it? If so, what did you use to reinstall - and were you connected to the internet while reinstalling?

When we're done here, please visit the PC Manufacturer's website and update ALL drivers - then visit Windows Update and get Service Pack 1 (it's under the Important Updates section).

Please disable any overclock that you may be running (the dump files indicate that you're overclocked). The only way to rule out overclock BSOD's is by removing the overclock.

There are some hints (in the reports) that this might be malware-related. Please try a couple of these free scans in case your AVG is corrupted by a virus: Free Online AntiMalware Scanners (read the details at the link)

The way to check ZoneAlarm to see if it's causing the problem is to uninstall it, and then use this free removal tool: (direct download link): http://download.zonealarm.com/bin/fr...cpes_clean.exe

This system has video card issues (I see them fairly frequently at work) - if the other things don't work, try running this free stress test:
Quote:
FurMark download site: FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
NOTE: Set the alarm to go off at 90║C. Then watch the system from that point on. If the system doesn't display a temperature, watch it constantly and turn it off at the first sign of video problems. DO NOT leave it it unmonitored, it can DAMAGE your video card!!!
- Click "Quit" to exit
Please check the following for outdated drivers:
OLDER DRIVERS PRESENT IN THE DUMP FILES
- Create a System Restore Point prior to doing any of this. DO NOT mess with the drivers themselves - leave the Windows\System32\drivers directory alone unless we specifically direct you to it!
- Please update these drivers from the device manufacturer's website - or uninstall them from your system. Reference links are included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers:
Quote:
Code:

iaStor.sys       Wed Mar 03 21:51:31 2010 (4B8F2033)
amdxata.sys      Fri Mar 19 12:18:18 2010 (4BA3A3CA) - Check Windows Update for drivers for this device
btusbflt.sys     Mon Nov 30 18:55:58 2009 (4B145B8E)
snp2uvc.sys      Wed Aug 19 22:41:36 2009 (4A8CB7E0)
sncduvc.SYS      Mon Dec 29 04:14:26 2008 (495894F2)
TurboB.sys       Fri Apr 16 19:07:26 2010 (4BC8EDAE)
ASMMAP64.sys     Thu Jul 02 05:13:26 2009 (4A4C7A36)
btwaudio.sys     Tue Jan 12 16:44:18 2010 (4B4CED32)
btwl2cap.sys     Fri Apr 03 20:28:45 2009 (49D6A9BD)
btwrchid.sys     Tue Jan 12 16:44:35 2010 (4B4CED43)
Sftvollh.sys     Fri Apr 23 15:20:08 2010 (4BD1F2E8)
vsdatant.sys     Sun May 09 12:28:58 2010 (4BE6E2CA)
SynTP.sys        Fri Mar 05 13:22:43 2010 (4B914BF3)
RtsPStor.sys     Sun Jul 25 23:27:20 2010 (4C4D0098)
ntnvca.sys       Mon Mar 01 10:52:22 2010 (4B8BE2B6)
dump_iaStor.sys  Wed Mar 03 21:51:31 2010 (4B8F2033)
nvlddmkm.sys     Tue Jul 27 00:54:50 2010 (4C4E669A)
nvBridge.kmd     Tue Jul 27 00:54:49 2010 (4C4E6699)
ATK64AMD.sys     Tue May 12 21:04:54 2009 (4A0A1CB6)
HECIx64.sys      Thu Sep 17 15:54:16 2009 (4AB293E8)
GEARAspiWDM.sys  Mon May 18 08:17:04 2009 (4A1151C0)
L1C62x64.sys     Wed Apr 21 03:34:49 2010 (4BCEAA99)
kbfiltr.sys      Mon Jul 20 05:21:42 2009 (4A643726)
athrx.sys        Tue Mar 02 19:45:21 2010 (4B8DB121)
FLxHCIc.sys      Sun Jun 27 11:20:39 2010 (4C276C47)
nvhda64v.sys     Mon Jun 21 18:07:25 2010 (4C1FE29D)
btwavdt.sys      Tue Jan 12 16:43:04 2010 (4B4CECE8)
point64.sys      Fri Apr 08 18:58:14 2011 (4D9F9306)
RTKVHD64.sys     Wed Jul 21 05:16:16 2010 (4C46BAE0)
MBfilt64.sys     Thu Jul 30 23:40:32 2009 (4A7267B0)
nvcwfpco.sys     Mon Mar 01 10:52:17 2010 (4B8BE2B1)
Sftfslh.sys      Fri Apr 23 15:20:30 2010 (4BD1F2FE)
Sftplaylh.sys    Fri Apr 23 15:20:28 2010 (4BD1F2FC)
Sftredirlh.sys   Fri Apr 23 15:20:39 2010 (4BD1F307)
AVGIDSDriver.Sys Wed Mar 30 10:57:08 2011 (4D9344C4)
avgtdia.sys      Thu Feb 10 00:50:32 2011 (4D537CA8)
http://www.carrona.org/dvrref.html#iaStor.sys
http://www.carrona.org/dvrref.html#amdxata.sys
http://www.carrona.org/dvrref.html#btusbflt.sys
http://www.carrona.org/dvrref.html#snp2uvc.sys
http://www.carrona.org/dvrref.html#sncduvc.SYS
http://www.carrona.org/dvrref.html#TurboB.sys
http://www.carrona.org/dvrref.html#ASMMAP64.sys
http://www.carrona.org/dvrref.html#btwaudio.sys
http://www.carrona.org/dvrref.html#btwl2cap.sys
http://www.carrona.org/dvrref.html#btwrchid.sys
http://www.carrona.org/dvrref.html#Sftvollh.sys
http://www.carrona.org/dvrref.html#vsdatant.sys
http://www.carrona.org/dvrref.html#SynTP.sys
http://www.carrona.org/dvrref.html#dump_iaStor.sys
http://www.carrona.org/dvrref.html#nvlddmkm.sys
http://www.carrona.org/dvrref.html#nvBridge.kmd
http://www.carrona.org/dvrref.html#ATK64AMD.sys
http://www.carrona.org/dvrref.html#HECIx64.sys
http://www.carrona.org/dvrref.html#GEARAspiWDM.sys
http://www.carrona.org/dvrref.html#L1C62x64.sys
http://www.carrona.org/dvrref.html#kbfiltr.sys
http://www.carrona.org/dvrref.html#athrx.sys
http://www.carrona.org/dvrref.html#FLxHCIc.sys
http://www.carrona.org/dvrref.html#nvhda64v.sys
http://www.carrona.org/dvrref.html#btwavdt.sys
http://www.carrona.org/dvrref.html#point64.sys
http://www.carrona.org/dvrref.html#RTKVHD64.sys
http://www.carrona.org/dvrref.html#Sftfslh.sys
http://www.carrona.org/dvrref.html#Sftplaylh.sys
http://www.carrona.org/dvrref.html#Sftredirlh.sys
http://www.carrona.org/dvrref.html#AVGIDSDriver.Sys
http://www.carrona.org/dvrref.html#avgtdia.sys
If none of this helps with the BSOD's, then please run Driver Verifier according to these directions:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
BSOD BUGCHECK SUMMARY
Code:

Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\052911-11466-01.dmp]
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Sun May 29 17:28:12.039 2011 (UTC - 4:00)
System Uptime: 0 days 1:14:21.100
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050031 00000000`000006f8 fffff800`0303ae88
BiosVersion = G73Jw.202
BiosReleaseDate = 08/05/2010
CPUID:        "Intel(R) Core(TM) i7 CPU       Q 740  @ 1.73GHz"
MaxSpeed:     1730
CurrentSpeed: 1850
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\052911-12183-01.dmp]
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Sun May 29 15:42:54.462 2011 (UTC - 4:00)
System Uptime: 1 days 6:45:14.223
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050031 00000000`000006f8 fffff800`0304ce88
BiosVersion = G73Jw.202
BiosReleaseDate = 08/05/2010
CPUID:        "Intel(R) Core(TM) i7 CPU       Q 740  @ 1.73GHz"
MaxSpeed:     1730
CurrentSpeed: 1850
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\051911-12558-01.dmp]
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Thu May 19 01:19:45.491 2011 (UTC - 4:00)
System Uptime: 0 days 1:48:45.490
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050031 00000000`000006f8 fffff800`0309ce88
BiosVersion = G73Jw.202
BiosReleaseDate = 08/05/2010
CPUID:        "Intel(R) Core(TM) i7 CPU       Q 740  @ 1.73GHz"
MaxSpeed:     1730
CurrentSpeed: 1850
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\051611-13540-01.dmp]
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Mon May 16 02:18:24.526 2011 (UTC - 4:00)
System Uptime: 0 days 1:12:41.557
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050031 00000000`000006f8 fffff800`0303aeb0
BiosVersion = G73Jw.202
BiosReleaseDate = 08/05/2010
CPUID:        "Intel(R) Core(TM) i7 CPU       Q 740  @ 1.73GHz"
MaxSpeed:     1730
CurrentSpeed: 1850
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
My System SpecsSystem Spec
29 May 2011   #3
Awatson277

Windows 7 64 bit
 
 

Thanks for your detailed response, I got the laptop about a month ago (three sounds right) and the first thing I did was install a new SSD hard drive and did a clean install of the OS with a the OEM key. The computer didn't come with a Windows recovery disks, so I downloaded and burnt a windows install cd (I can't remember the website I got it from but it was a Microsoft distributor), and used ABR to copy the OEM license to the new hard drive. Then installed the drivers from the driver CD. I did all of that offline, then connected to the wireless network and updated windows , then ZA and AVG.

I hadn't realized the system was overclocked, so I'm a little confused as to how that happened. ASUS does have a toggle for high performance mode through one of their utilities, so I suppose that overclocks it? Anyways I'll run through these and thanks for the help. I have downloaded next to nothing in the 3 weeks, so I would be very surprised If I'd picked up a virus.


Adam
My System SpecsSystem Spec
.

29 May 2011   #4
usasma
Microsoft MVP

 
 

Please make sure that you SSD has all firmware updates that are available for it. We've seen issues with SSD's on Win7 systems over the last month or so - so it could be a compatibility issue also.
My System SpecsSystem Spec
Reply

 BSOD help please




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