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Windows 7: Brand new HP G7 laptop BSOD and hangs

29 May 2011   #1
Gondolier

Windows 7 x64
 
 
Brand new HP G7 laptop BSOD and hangs

Hi, this is my first post

I just bought this HP G7-1010ev laptop and an HD 27'' LED TV. My problem is that it hangs and/or gives a BSOD at least once per day, from the first day I opened it, at random times. At first it hanged/BSOD if I left it unattended (though having uTorrent running in the background). After I disabled the sleep mode it didn't hang always after I left unattended.

When It hangs this happens: some apps become unresponsive/cannot force close them, then Windows become unresponsive, then mouse won't move/keyobard caps/num locks won't work. Few times it leads to a BSOD. I even got one while I was writing this very thread (bug self conscience?), about ~5 mins after system startup, after a normal shutdown.

I use it mainly for programming (so far I have only used eclipse) and I have played a little Starcraft II (it runs w/out problems or hangs). Other than that I only use Chrome, BS Player and Live! Messenger. Nothing else

What I did:
1. Disable any hibernation/sleep
2. Not run uTorrent
3. Use Ethernet and not WiFi
4. Use the Driver Verifier -> no problems found
5. Scan the external disk drive with a complete check (showed some errors, but said it didn't have enough space to recover them, so I copied 150 GB to the laptop's HDD and rescaned it -> clean). The scans were done in other computers
6. Run chkdsk /F /R /X /B on C: -> done on startup -> both times it hanged, at different points at scan 4 of 5 (around 5%, then 55%)
7. Download SeaTools and run all tests (except extended one, it said it could delete data) -> all clean
8. Run diagnostic tests from HP BIOS (memory, disk, etc) -> all clean

What else can I do besides safe-mode and devices-disable? (disable what?)

I get not dumps! The BSOD is unable to save a memory dump. Only once did the BSOD tell me it was the ntfs.sys that crashed

I am at a loss here. It is a brand new laptop, it has not fallen by me, and it should work just fine. I suspect it is the disk (KERNEL_DATA_INPAGE_ERROR, inability to write the memory dump). I don't want to remove the disk, in case i void warranty. Is there anything else I could do? I haven't find in google a problem about the specific laptop or even the series.

Could it be some software that causes the crashes? Or settings? I suspect not

Thanks


My System SpecsSystem Spec
.
29 May 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Gondolier View Post
Hi, this is my first post

I just bought this HP G7-1010ev laptop and an HD 27'' LED TV. My problem is that it hangs and/or gives a BSOD at least once per day, from the first day I opened it, at random times. At first it hanged/BSOD if I left it unattended (though having uTorrent running in the background). After I disabled the sleep mode it didn't hang always after I left unattended.

When It hangs this happens: some apps become unresponsive/cannot force close them, then Windows become unresponsive, then mouse won't move/keyobard caps/num locks won't work. Few times it leads to a BSOD. I even got one while I was writing this very thread (bug self conscience?), about ~5 mins after system startup, after a normal shutdown.

I use it mainly for programming (so far I have only used eclipse) and I have played a little Starcraft II (it runs w/out problems or hangs). Other than that I only use Chrome, BS Player and Live! Messenger. Nothing else

What I did:
1. Disable any hibernation/sleep
2. Not run uTorrent
3. Use Ethernet and not WiFi
4. Use the Driver Verifier -> no problems found
5. Scan the external disk drive with a complete check (showed some errors, but said it didn't have enough space to recover them, so I copied 150 GB to the laptop's HDD and rescaned it -> clean). The scans were done in other computers
6. Run chkdsk /F /R /X /B on C: -> done on startup -> both times it hanged, at different points at scan 4 of 5 (around 5%, then 55%)
7. Download SeaTools and run all tests (except extended one, it said it could delete data) -> all clean
8. Run diagnostic tests from HP BIOS (memory, disk, etc) -> all clean

What else can I do besides safe-mode and devices-disable? (disable what?)

I get not dumps! The BSOD is unable to save a memory dump. Only once did the BSOD tell me it was the ntfs.sys that crashed

I am at a loss here. It is a brand new laptop, it has not fallen by me, and it should work just fine. I suspect it is the disk (KERNEL_DATA_INPAGE_ERROR, inability to write the memory dump). I don't want to remove the disk, in case i void warranty. Is there anything else I could do? I haven't find in google a problem about the specific laptop or even the series.

Could it be some software that causes the crashes? Or settings? I suspect not

Thanks




To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.



To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.
My System SpecsSystem Spec
29 May 2011   #3
Gondolier

Windows 7 x64
 
 

Thank you for your attention

Quote:
To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.
As I said in my post, I don't get dumps! The \Windows\MEMORY.dmp is zero bytes, and there is no \Windows\MINIDUMP directory (I have system/hidden files visible in the explorer options)

Quote:
To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
I disabled automatic restart after the first BSOD in order to be able to see the BSOD.
As per your advice I changed the setting to Minidump and it told me that I had disabled the Virtual Memory or it was under 1 MB(no it doesn't, it is automatically set to ~2GB), so I changed it to manually 4GB (as recommended)
My System SpecsSystem Spec
.

29 May 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Gondolier View Post
Thank you for your attention

Quote:
To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.
As I said in my post, I don't get dumps! The \Windows\MEMORY.dmp is zero bytes, and there is no \Windows\MINIDUMP directory (I have system/hidden files visible in the explorer options)

Quote:
To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
I disabled automatic restart after the first BSOD in order to be able to see the BSOD.
As per your advice I changed the setting to Minidump and it told me that I had disabled the Virtual Memory or it was under 1 MB(no it doesn't, it is automatically set to ~2GB), so I changed it to manually 4GB (as recommended)
How big is your page file? thats where the DMPS are written
My System SpecsSystem Spec
29 May 2011   #5
Gondolier

Windows 7 x64
 
 

Quote:
How big is your page file? thats where the DMPS are written
Now I have manually set it to 4 GB
My System SpecsSystem Spec
29 May 2011   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Gondolier View Post
Quote:
How big is your page file? thats where the DMPS are written
Now I have manually set it to 4 GB

On the same drive as the OS?
My System SpecsSystem Spec
29 May 2011   #7
Gondolier

Windows 7 x64
 
 

Quote:
On the same drive as the OS?
Yes, I have the laptop for about a week
My System SpecsSystem Spec
09 Jun 2011   #8
Gondolier

Windows 7 x64
 
 
Solved!

It seems I solved my hangs and BSOD problems.

I had some hangs and a couple BSOD's (the dumps were saved at an external drive, but no useful information was in them when I used a tool). But...

1. I updated my BIOS but hangs and problems persisted

2. I installed Essential System Updates, yet it didn't solve my problems

3. I pulled the HDD, blew the connector and put it back again. And all my problems were solved!

I had suspected it was HDD related as Windows could write a memory dump in an external drive, but not at C:.
I don't know how such a thing could solve the problems! Especially since it was brand new and it always stationary, I didn't move it ever
My System SpecsSystem Spec
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 Brand new HP G7 laptop BSOD and hangs




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