I have in the past 2 days experience that suddenly my laptop shows a blue screen and after a while it restarts again. I have ran antivirus and antispywares but nothing specific is showing, rather than some few spywares that I usually encounter after running these programs.
The whole thing goes so fast that I can not write down the error messages, but I remember something about memory dumb crash.
Does anyone how to tackle this problem.
thanks in advance
Follow these instructions
https://www.sevenforums.com/crashes-d...tructions.html
I have downloaded and ran the program BSOD Dump & System File Collection but it keeps on showing a dos window saying that it will start in 5 seconds, I have waited for more than 10 minutes as it is described in that thread but nothing shows up. I have ran it now several times but the same happens.
Run it as admin, it that doesn't work try the alternative method
https://www.sevenforums.com/tutorials...en-forums.html
I run the program as adminstrator but nothing happens.
I have made a copy of 4 files at windows/minidump.
Do a System Restore and remove that TunUP Utilities since it could have messed up your system
Windows 7 does not need any 'TuneUp' software or whatsoever related utilities
Run SFC /SCANNOW Command - System File Checker
All Crashed occurred when Internet Explorer was running, are you using any addons(Avast Webrep?) such as toolbars?Code:TuneUpUtilitiesDriver64.sys fffff880`0b5ba000 fffff880`0b5c2000 0x00008000 0x4ab2238c 17/09/2009 15:54:52
Run a scan of Malwarebytes
Remove Avast if BSODs still occur, use MSE
Code:SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff80002ec164e, Address of the exception record for the exception that caused the bugcheck Arg3: fffff880063a4880, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: nt!woutput_l+35e fffff800`02ec164e 663910 cmp word ptr [rax],dx CONTEXT: fffff880063a4880 -- (.cxr 0xfffff880063a4880) rax=0000000010000004 rbx=0000000010000004 rcx=000000007ffffffe rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000001 rip=fffff80002ec164e rsp=fffff880063a5260 rbp=ffffffffffffffff r8=000000000000001a r9=00000000ffffffff r10=0000000000000000 r11=fffff880063a5750 r12=0000000000000082 r13=fffffa800c8b912c r14=0000000000000006 r15=fffff880063a5848 iopl=0 nv up ei pl nz na pe nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010202 nt!woutput_l+0x35e: fffff800`02ec164e 663910 cmp word ptr [rax],dx ds:002b:00000000`10000004=???? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: iexplore.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff80002ec164e STACK_TEXT: fffff880`063a5260 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!woutput_l+0x35e FOLLOWUP_IP: nt!woutput_l+35e fffff800`02ec164e 663910 cmp word ptr [rax],dx SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: nt!woutput_l+35e FOLLOWUP_NAME: MachineOwner
thanks for the reply.
Yes the crashes has happened while I was running IE.
I installed Avast for 2 days ago, and I guess its after that this problem occured. And Avast has added this webrep, but I can not diactivate it.
A sfc/scannow didn't encounter any problems.
Avast is removed and replaced it with MSE, and Malwarebytes and superantispyware didn't catch anything this time. So far I haven't seen any blue screen, so I guess Avast was the main reason, even though I had good experiences with it from my previous laptop.
It once again happened, but this time the blue screen remained and did not restart by it self.
Will a complete format/installation avoid this problem?
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