BSOD - Annoying!

cavemandan · 01 Jun 2011

This has been getting progressively worse. Even worse yet, it's on two separate machines. Any help with the attached would be appreciated!

cavemandan · 02 Jun 2011

Can anyone offer any advice on this one?

Dave76 · 06 Jun 2011

First crash on 30 May 2011
STOP 0x00000124: WHEA_UNCORRECTABLE_ERROR
Usual causes: Hardware, Incompatibility, May be driver corruption
This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).

This is a motherboard or CPU issue, sometimes can be caused by graphics card drivers.

How are your CPU core temps?
Use Real Temp, to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.

Check your hardware to be sure of the cause.
Use system restore to go back before you install the Nvidia driver, or rollback the driver, or install an older driver. Preferably one you know was working.

Then D/L and run Samsung ES tools – Drive Diagnostic test

Check your RAM with memtest86+: RAM - Test with Memtest86+, run for a full 7 passes. Best to run overnight.

CPU - Stress Test with Prime95
Run Prime95 torture test.
First open Real Temp to monitor CPU temperatures, don't go over 70°C.
Open Prime95 and stop the test if it is running, in Advanced tab select 'Round off checking', in the Options tab select 'Torture Test...', in the window that opens select 'Blend', after 'Number of torture test threads to run' enter 2, then click OK to start the test.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 858c2024, Address of the WHEA_ERROR_RECORD structure.
Arg3: b2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 1040080f, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  1f

STACK_TEXT:  
82971d0c 82825f3f 00000124 00000000 858c2024 nt!KeBugCheckEx+0x1e
82971d48 8291d044 858c0c31 858c2024 828b6610 hal!HalBugCheckSystem+0xab
82971d78 828261f1 858c2ea8 82833e40 00000000 nt!WheaReportHwError+0x230
82971e8c 828262e3 858c2ea8 858c2ef8 00000002 hal!HalpMcaReportError+0x3b
82971eb0 828263ff 00000000 858c2ef8 00000000 hal!HalpMceHandler+0x8b
82971ed0 82826548 00000000 858c2ea8 82971ff0 hal!HalpMceHandlerWithRendezvous+0x4b
82971ee0 8281c5f5 00000000 00000000 00000000 hal!HalpHandleMachineCheck+0x34
82971ff0 82819261 00000000 801db000 00000000 hal!HalpMcaExceptionHandler+0x87
82971ff0 00000000 00000000 801db000 00000000 hal!HalpMcaExceptionHandlerWrapper+0x89


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_BUS

BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_BUS

Followup: MachineOwner
---------

Crash on 1 June 2011
The debugger identified STOP 0x00000001: APC_INDEX_MISMATCH
Usual causes: Checked build kernel error.
The actual cause is blamed on a kernel internal error. There is little information to go on.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

APC_INDEX_MISMATCH (1)
This is a kernel internal error. The most common reason to see this
bugcheck is when a filesystem or a driver has a mismatched number of
calls to disable and re-enable APCs. The key data item is the
Thread->KernelApcDisable field. A negative value indicates that a driver
has disabled APC calls without re-enabling them.  A positive value indicates
that the reverse is true. This check is made on exit from a system call.
Arguments:
Arg1: 82a99960, address of system function (system call)
Arg2: 00000000, Thread->ApcStateIndex << 8 | Previous ApcStateIndex
Arg3: 0000ffff, Thread->KernelApcDisable
Arg4: 00000000, Previous KernelApcDisable

Debugging Details:
------------------


FAULTING_IP: 
nt!NtDeviceIoControlFile+0
82a99960 8bff            mov     edi,edi

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 77886344 to 8287f7a3

STACK_TEXT:  
8b2b1d34 77886344 badb0d00 0147eed0 00000000 nt!KiServiceExit2+0x17a
WARNING: Frame IP not in any known module. Following frames may be wrong.
0147ef0c 00000000 00000000 00000000 00000000 0x77886344


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nt!NtDeviceIoControlFile+0
82a99960 8bff            mov     edi,edi

SYMBOL_NAME:  nt!NtDeviceIoControlFile+0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4d9fd915

FAILURE_BUCKET_ID:  0x1_SysCallNum_6b_nt!NtDeviceIoControlFile+0

BUCKET_ID:  0x1_SysCallNum_6b_nt!NtDeviceIoControlFile+0

Followup: MachineOwner
---------

Are you using Windows Defender?
If you are then D/L and install Microsoft Security Essentials, it's much better than defender.

Your first crash on 1 June 2011 was: STOP 0x00000124: WHEA_UNCORRECTABLE_ERROR
Usual causes: Hardware, Incompatibility, May be driver corruption
This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).

See the first crash results.

Code:

Event[406]:
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2011-06-01T13:56:35.000
  Event ID: 1001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DELL
  Description: 
The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000124 (0x00000000, 0x85883024, 0xb2000000, 0x1040080f). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 060111-16146-01.

Seemed to start having a lot of issues after you installed a new Nvidia driver.

Code:

Event[327]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-06-01T14:07:55.855
  Event ID: 7045
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: S-1-5-21-2894387707-1364896084-4170075577-1001
  User Name: DELL\Dan
  Computer: DELL
  Description: 
A service was installed in the system.

Service Name:  NVIDIA Stereoscopic 3D Driver Service
Service File Name:  C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
Service Type:  user mode service
Service Start Type:  auto start
Service Account:  .\LocalSystem


Event[330]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-06-01T14:07:33.200
  Event ID: 7045
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: S-1-5-21-2894387707-1364896084-4170075577-1001
  User Name: DELL\Dan
  Computer: DELL
  Description: 
A service was installed in the system.

Service Name:  NVIDIA Update Service Daemon
Service File Name:  C:\Program Files\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe
Service Type:  user mode service
Service Start Type:  auto start
Service Account:  LocalSystem


Event[334]:
  Log Name: System
  Source: Microsoft-Windows-UserPnp
  Date: 2011-06-01T14:07:18.967
  Event ID: 20003
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DELL
  Description: 
Driver Management has concluded the process to add Service nvlddmkm for Device Instance ID PCI\VEN_10DE&DEV_06E4&SUBSYS_05CC10DE&REV_A1\4&182A81B0&0&0008 with the following status: 0.

Here there were several service unexpected terminations, after the Nvidia driver update.

Code:

Event[307]:
  Log Name: System
  Source: EventLog
  Date: 2011-06-01T14:12:18.000
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DELL
  Description: 
The previous system shutdown at 2:10:27 PM on ?6/?1/?2011 was unexpected.

Event[308]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-06-01T14:09:53.253
  Event ID: 7036
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DELL
  Description: 
The Network Connections service entered the running state.

Event[309]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-06-01T14:09:52.763
  Event ID: 7034
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DELL
  Description: 
The Diagnostic System Host service terminated unexpectedly.  It has done this 1 time(s).

Event[310]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-06-01T14:09:52.763
  Event ID: 7031
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DELL
  Description: 
The Desktop Window Manager Session Manager service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.

Event[311]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-06-01T14:09:52.763
  Event ID: 7031
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DELL
  Description: 
The Distributed Link Tracking Client service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.

Event[312]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-06-01T14:09:52.763
  Event ID: 7031
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DELL
  Description: 
The Superfetch service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Event[313]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-06-01T14:09:52.762
  Event ID: 7031
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DELL
  Description: 
The Program Compatibility Assistant Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Event[314]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-06-01T14:09:52.762
  Event ID: 7031
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DELL
  Description: 
The Network Connections service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 100 milliseconds: Restart the service.

Event[315]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-06-01T14:09:52.762
  Event ID: 7031
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DELL
  Description: 
The HomeGroup Listener service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Event[316]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-06-01T14:09:52.762
  Event ID: 7031
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DELL
  Description: 
The Human Interface Device Access service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.

Event[317]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-06-01T14:09:52.762
  Event ID: 7031
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DELL
  Description: 
The Offline Files service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.

Event[318]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-06-01T14:09:52.762
  Event ID: 7031
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DELL
  Description: 
The Windows Audio Endpoint Builder service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Event[319]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-06-01T14:09:51.516
  Event ID: 7031
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DELL
  Description: 
The Windows Defender service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

cavemandan · 07 Jun 2011

Thanks for the info! I'll get on these things asap and report back.

Dave76 · 07 Jun 2011

Do this one first.

Check your hardware to be sure of the cause.
Use system restore to go back before you install the Nvidia driver, or rollback the driver, or install an older driver. Preferably one you know was working.

Then start at the top of the list and work your way down.

Let us know the progress.