Stuck on Welcome Screen?


  1. SDW2014
    Posts : 1
    Windows 7 Home Premium
       New #1

    Stuck on Welcome Screen?


    Hi! As of this afternoon, I seem to be having a slight problem with my HP laptop (HP G72-250US Notebook with Windows 7 Premium)

    Last night my laptop began over heating, so I closed it, set it aside, and went to bed. When I tried using it again today, everything worked fine at first, but upon trying to use my Microsoft Word it gave me a strange popup message (One that disappeared before I even had the chance to read it) then everything on the computer froze up. Turned it off and then attempted to restart. I got to the logon screen, entered my password and the Welcome screen came up. This is where the problem began. I waited for nearly a half hour on the Welcome screen before everything went black. That was it, it stayed black and I was forced to again shut off and restart the computer.

    This time, I attempted to start up in safety mode. It worked and I was able to click the shut down button in order to try shutting down my computer properly. After this I tried normal startup again, but met with the same problem as last time. I have also attempted system restore, but no luck. Any ideas as to how I can fix this? Thanks!
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  3. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #2

    I know nothing about notebooks but I do know that any computer when overheated will act like that. I have no idea how to get inside of one of them to check for cooling problems but hang around somebody that knows notebooks will be by. I recommend not using the notebook until you find out why it's overheating and repairing it.
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