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Windows 7: BSOD - please help!

20 Jun 2011   #11
dan1978

Windows 7 Professional 64 Bit
 
 

Hi all,

Following the work I have undertaken above i.e. reinstalling my graphics drivers and updating the ATK0110 driver as advised, I came in this morning and my PC had suffered a another BSOD over the weekend.

Attached are the most recent log files as per the posting instructions. Could someone have a look and let me know whether there are any indications of a problem elsewhere? I'm not really sure what to look for myself.

Many thanks and I hope to hear from someone soon!

Dan


My System SpecsSystem Spec
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20 Jun 2011   #12
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by dan1978 View Post
Hi all,

Following the work I have undertaken above i.e. reinstalling my graphics drivers and updating the ATK0110 driver as advised, I came in this morning and my PC had suffered a another BSOD over the weekend.

Attached are the most recent log files as per the posting instructions. Could someone have a look and let me know whether there are any indications of a problem elsewhere? I'm not really sure what to look for myself.

Many thanks and I hope to hear from someone soon!

Dan
Thanks Dan

The two newest point to hardware. If you havent alreaady please run these tow tests..


Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.



Driver verifier

Quote:
I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.


Your .dmp file shows a stop error of 0x124 which is a general hardware error .

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.

You can read more on this error and what to try here... Stop 0x124 - what it means and what to try Stop 0x124 - what it means and what to try
My System SpecsSystem Spec
20 Jun 2011   #13
dan1978

Windows 7 Professional 64 Bit
 
 

Thanks ZigZag,

I'll start with MemTest then..

Dan
My System SpecsSystem Spec
.

20 Jun 2011   #14
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by dan1978 View Post
Thanks ZigZag,

I'll start with MemTest then..

Dan
Good Luck
My System SpecsSystem Spec
21 Jun 2011   #15
dan1978

Windows 7 Professional 64 Bit
 
 

Just a quick update..

Ran Memtest over night 11 passes and no errors... Looks like driver verifier is the next step..
My System SpecsSystem Spec
25 Jun 2011   #16
dan1978

Windows 7 Professional 64 Bit
 
 

Hi

Have set driver verifier running this morning and so far no problems to report back as yet.

Ran the Furmark GPU stress test successfully too.

However I have been doing some checking. I am using an ASUS P7P55-D-E LX motherboard and have 4 x 4GB Kingston RAM cards installed (KVR1333D3N9/4G). My MB supports 16GB RAM and having just checked the Qualified Vendor List it seems at 1066MHz I'm recommended to have KVR1066D3N7/4G cards but at 1333MHz I can only have KVR1333D3N9/2G cards - please see the QVL attached.

My BIOS my settings are:

DRAM frequency: Auto
Target DRAM Frewquency: 1333MHz

DRAM Timing Control:
1st information: 9-9-9-24-4-107-10-7-20-0
2nd information: 2N-51-53
3rd information: 5-5-16-10-10-10-7-6-4-7-7-4

This is my first proper self build and I haven't touched the BIOS settings at all...

Given the problems I've been having, could this be a cause of my problems? What (if anything) should I do? Am confused since MemTest passed when I ran it overnight?!

Incidentally I'm running an i7-870 2.93GHz processor.

Many thanks

Dan
My System SpecsSystem Spec
27 Jun 2011   #17
dan1978

Windows 7 Professional 64 Bit
 
 

Have been looking through the event logs using Windows 7 Event Viewer and noticed that my PC has been experiencing unexpected restarts (though not necessarily with a BSOD) since it was first built. Looking through the logs it seems that these mostly occur when I have left the machine in a low power state over night (locked) and are now occurring every 2 - 3 hours. Though not this often when I'm using it!

Have disabled the automatic restart option.

Could another cause be my PSU? I'm running a Radeon HD 6850, ASUS P7P55D-E LX motherboard, 2 x 500GB hard drives and 16GB RAM, i7 870 processor with arctic power cooler on a 500W drive.

Strange that most of the shutdowns are occuring when the machine is working the least hard.

Many thanks

Dan
My System SpecsSystem Spec
27 Jun 2011   #18
dan1978

Windows 7 Professional 64 Bit
 
 

Attached latest dump files/performance report and also exported event logs..
My System SpecsSystem Spec
27 Jun 2011   #19
dan1978

Windows 7 Professional 64 Bit
 
 

Just updated my BIOS to see if this helps. If not then I think I'll purchase some new RAM off the vendor QVL list unless anyone else has any suggestions?
My System SpecsSystem Spec
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 BSOD - please help!




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