BSOD - dxgmms1.sys

eclipselog · 09 Jun 2011

Hi,

When playing games, im frequently getting a blue screen error:

Upon running Windbg, i got the probable cause as : dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+2b
But this isnt making any sense to me.

Any help?

I ran memtest86 with no issue and furmark with max temp reaching 84, but no crashes.
dmp file zipped and attached.

Thanks!

mgorman87 · 09 Jun 2011

Code:

atikmdag.sys Wed Aug 25 21:47:22 2010 (4C75C7AA)

Update your video card drivers - AMD.com | Support & Downloads

Code:

ATMFD.DLL    unavailable (00000000)
cdd.dll      unavailable (00000000)
TSDDD.dll    unavailable (00000000)
win32k.sys   unavailable (00000000)

These are all Windows drivers and they shouldn't say unavailable. You might have some OS corruption. Run a system file check - SFC /SCANNOW Command - System File Checker

BSOD BUGCHECK SUMMARY

Code:


Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Fri Jun 10 01:08:37.970 2011 (UTC - 4:00)
System Uptime: 0 days 0:15:39.361
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+2b )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
PROCESS_NAME:  System
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+2b
BiosReleaseDate = 02/25/2011
SystemManufacturer =                                  
SystemProductName =                                  
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q9400  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: 2666
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

eclipselog · 09 Jun 2011

sfc scannow does say some files are corrupt, but i cant get the details. both files are attached.

Btw, i had the latest driver for my card, but i rolled back since this version was what i had been using previously.
Ive re-installed the latest drivers. Now trying to work out how to fix the SFC scan results.

eclipselog · 09 Jun 2011

Whoops i forgot to thank you. My bad! Thanks for the help so far!

mgorman87 · 09 Jun 2011

I don't see any corrupt files in the sfcdetails.txt

Let me know what you find

eclipselog · 10 Jun 2011

BSOD again.
it showed dxgmms1.sys in the blue screen, but i cant see a new dmp file in minidump folder.

mgorman87 · 10 Jun 2011

It doesn't show anywhere in your logs that you had a blue screen. Have you tried completely removing the video card from device manager and then reinstalling the drivers?

Code:

Event[10294]:
  Log Name: System
  Source: Disk
  Date: 2011-06-06T21:16:41.125
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: eclipse-PC
  Description: 
The device, \Device\Harddisk1\DR1, has a bad block.

I found this in your event logs. Try running a disk check and hard drive scan on your OS drive.

Disk Check
Hard drive scan using SeaTools - http://www.seagate.com/ww/v/index.js...00dd04090aRCRD - Both long and short tests

eclipselog · 10 Jun 2011

yep, like i said, i had a blue screen, but no dumps.
I ran memtest, 2 passes, no errors.

Regarding display divers. I chose complete uninstall, then reboot, then deleted drivers using device manager, then driver cleaner, finally reboot and installed latest drivers.

mgorman87 · 10 Jun 2011

Ok. Re run memtest but run it for 7-8 passes. Also, run the two disk drive tests I posted

eclipselog · 11 Jun 2011

disk thing didnt show any errors.
neither did the 8 passes of memtest
And a new error. This time when running Colin McRae DiRT.
It seems to happen only when gfx card is being used a lot, but the gpu temp stays below 70 degrees.
ive also done a repair install of windows to correct the files sfc /scannow was not able to fix.