BSOD problem


  1. Posts : 3
    Windows 7 Home Premium 64bit
       #1

    BSOD problem


    Is Windows 7 . . . - x64 - service pack 1 - OEM version -Age of hardware 1 year
    -never reinstalled OS

    Hardware notebook ASUS K52JT, Itel core i7 CPU Q740 @ 1.73 GHz, 4gb ram,
    Radeon HD6370M

    I have sometimes the BSOD with the same error when tryng to view a linked
    video with firefox in blogs or sites like facebook
    thanks
    Attachment 158934

    Attachment 158935
      My Computer


  2. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #2

    help me pleaseee
      My Computer


  3. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    anybody?
      My Computer


  4. Posts : 507
    Windows 7 Ultimate x64 SP1
       #4

    Your single dump have VIDEO_TDR_FAILURE (116), so it would be good to update your video driver.
    AMD.com | Support & Downloads

    After that we'll see how the things go.

    Log
    Code:
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
    Machine Name:
    Kernel base = 0xfffff800`02e4e000 PsLoadedModuleList = 0xfffff800`03093650
    Debug session time: Fri Jun 10 18:36:55.172 2011 (GMT+7)
    System Uptime: 0 days 0:40:55.125
    Loading Kernel Symbols
    ..
    
    Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
    Run !sym noisy before .reload to track down problems loading symbols.
    
    .............................................................
    ................................................................
    ................................
    Loading User Symbols
    Loading unloaded module list
    ....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa80045fa4e0, fffff88000e85f5c, 0, 2}
    
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+6f5c )
    
    Followup: MachineOwner
    ---------
    
    6: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa80045fa4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff88000e85f5c, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000002, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    atikmpag+6f5c
    fffff880`00e85f5c 4883ec28        sub     rsp,28h
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`046a8a68 fffff880`0449a000 : 00000000`00000116 fffffa80`045fa4e0 fffff880`00e85f5c 00000000`00000000 : nt!KeBugCheckEx
    fffff880`046a8a70 fffff880`04499d0a : fffff880`00e85f5c fffffa80`045fa4e0 fffffa80`078491c0 fffffa80`05155410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`046a8ab0 fffff880`04540f07 : fffffa80`045fa4e0 00000000`00000000 fffffa80`078491c0 fffffa80`05155410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
    fffff880`046a8ae0 fffff880`0456ab75 : fffffa80`ffffffff 00000000`0002662d 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiReportHwHang+0x40b
    fffff880`046a8bc0 fffff880`0453c2d5 : fffffa80`05155410 fffffa80`00000002 00000000`0002662d 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
    fffff880`046a8bf0 fffff880`04568e7a : 00000000`00000000 fffffa80`0b6607b0 00000000`00000080 fffffa80`05155410 : dxgmms1!VidSchiScheduleCommandToRun+0x1e9
    fffff880`046a8d00 fffff800`0316a32e : 00000000`014395f7 fffffa80`07bf2b60 fffffa80`03cd09e0 fffffa80`07bf2b60 : dxgmms1!VidSchiWorkerThread+0xba
    fffff880`046a8d40 fffff800`02ebf666 : fffff880`009e9180 fffffa80`07bf2b60 fffff880`009f40c0 fffff880`0146b384 : nt!PspSystemThreadStartup+0x5a
    fffff880`046a8d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    atikmpag+6f5c
    fffff880`00e85f5c 4883ec28        sub     rsp,28h
    
    SYMBOL_NAME:  atikmpag+6f5c
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmpag
    
    IMAGE_NAME:  atikmpag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4c634a29
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
    
    Followup: MachineOwner
    ---------
      My Computer


 

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