BSOD repeating - local id 1033

mikbor · 13 Jun 2011

I have just received a refurbed laptop and I am getting a BSOD repeatedly. It usually happens when I transfer large files, but has occurred when the computer is idling.

I have run the windows hard drive check and memtest86+ and there are no issues with either according to the results. The minidump and dxdiag are attached.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000010
BCP2: 0000000080050033
BCP3: 00000000000006F8
BCP4: 000000006953F4B2
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

mikbor · 13 Jun 2011

I removed the preinstalled Norton package and reinstalled Avast and that seemed to stop the BSODs that occurred when I transferred large files, but I just got another BSOD during normal use. The latest crash dump is attached.

Please help!

Jonathan_King · 13 Jun 2011

Hello,

Install SP1: Learn how to install Windows 7 Service Pack 1 (SP1)

If that doesn't fix the problem, please post back with a full jcgriff2 report: https://www.sevenforums.com/crashes-d...tructions.html

...Summary of the dumps:

Code:


Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Mon Jun 13 19:04:31.357 2011 (UTC - 4:00)
System Uptime: 0 days 1:28:43.933
Probably caused by : ntkrnlmp.exe ( nt!KiFloatingErrorFault+16a )
BUGCHECK_STR:  0x7f_10
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID:  X64_0x7f_10_nt!KiFloatingErrorFault+16a
BiosReleaseDate = 02/14/2011
SystemProductName = HP Pavilion dm4 Notebook PC     
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Mon Jun 13 14:16:07.104 2011 (UTC - 4:00)
System Uptime: 0 days 0:21:38.290
Probably caused by : ntkrnlmp.exe ( nt!KiFloatingErrorFault+16a )
BUGCHECK_STR:  0x7f_10
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  iTunes.exe
FAILURE_BUCKET_ID:  X64_0x7f_10_nt!KiFloatingErrorFault+16a
BiosReleaseDate = 02/14/2011
SystemProductName = HP Pavilion dm4 Notebook PC     
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

mikbor · 14 Jun 2011

The system continues to BSOD. I have attached the most recent minidump and the jcgriff2 report.

Jonathan_King · 14 Jun 2011

You may run driver verifier: Driver Verifier - Enable and Disable

Do you have the option of using a wired internet connection (ethernet) instead of the wireless? If so, turn off the wireless switch on the laptop, if there is one, or disable the wireless in the BIOS.

...Summary of the dumps:

Code:


Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Tue Jun 14 03:04:18.191 2011 (UTC - 4:00)
System Uptime: 0 days 0:39:06.658
Probably caused by : ntkrnlmp.exe ( nt!KiFloatingErrorFault+16a )
BUGCHECK_STR:  0x7f_10
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  iTunes.exe
FAILURE_BUCKET_ID:  X64_0x7f_10_nt!KiFloatingErrorFault+16a
BiosReleaseDate = 02/14/2011
SystemProductName = HP Pavilion dm4 Notebook PC     
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

mikbor · 15 Jun 2011

I turned on the driver verifier, but instead of giving a BSOD, it just froze and no dump was created.
The crashes only occur when iTunes is running and occurs only ~5 minutes after beginning playback.

Jonathan_King · 15 Jun 2011

Keep Verifier running for 24 hours; see if it BSODs at all during that time. Also, try using the ethernet connection instead of the wireless, and disabling/turning off the wireless card.