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Windows 7: Crashes and BSOD!

13 Jun 2011   #1
SMMmmm

Windows 7 Home Premium 64bit
 
 
Crashes and BSOD!

Hello
I'm facing crashes in my laptop which is running Windows 7 Home Premium x64. The crashes are very sudden and unpredictable and it has been happening for the past 4 months. Though it's not very frequent, it happens once or twice in a week. I'm really tensed about this problem and want a solution for it desperately.

Event properties of the error:
Code:
Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          13-Jun-11 7:14:33 PM
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (2)
User:          SYSTEM
Computer:      Asha-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2011-06-13T13:14:33.295219000Z" />
    <EventRecordID>127657</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Asha-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">126</Data>
    <Data Name="BugcheckParameter1">0xffffffffc0000005</Data>
    <Data Name="BugcheckParameter2">0xfffff800033e147d</Data>
    <Data Name="BugcheckParameter3">0xfffff880033b2248</Data>
    <Data Name="BugcheckParameter4">0xfffff880033b1aa0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
  </EventData>
</Event>
I'm zipping the file that I found in C:\Windows\minidump and uploading it here as an attachment.

Any kind of solution with explanation of my problem would be really helpful.
Thank you.


My System SpecsSystem Spec
.
13 Jun 2011   #2
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Crash may be cause by a WiMax/WiFi Modem, MediaTek WiMAX Modem Protocol Driver
Update this driver
Code:
mt7118vu_x64.sys        fffff880`07200000    fffff880`0722c000    0x0002c000    0x4b82a07e    22/02/2010 19:19:26
Do a System Restore and remove that TunUP Utilities since it could have messed up your system
Windows 7 does not need any 'TuneUp' software or whatsoever related utilities
Run SFC /SCANNOW Command - System File Checker

Run a scan of Malwarebytes
Update your Hardlock Device Driver by Aladdin KnowledgeSystems
http://www.aladdin.co.il/support/default.aspx

Remove any McAfee or Zone Alarm software
information   Information
Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
You can use MagicDisc as an alternative.
My System SpecsSystem Spec
13 Jun 2011   #3
SMMmmm

Windows 7 Home Premium 64bit
 
 

There are no updates available for the WiMax Modem driver. I've already installed the latest one.
I've removed TuneUp Utilities and Daemon Tools Lite.
I ran the sfc/ scannow command, and my system was clean, no errors found.
I downloaded and installed the STPD uninstaller from
Code:
http://www.duplexsecure.com/download/SPTDinst-v178-x64.exe
I have eset Nod32 installed is the malware scan still necessary? And could you be more specific which HardLock driver should I install?

Hopefully I wont see the BSOD again
My System SpecsSystem Spec
.

14 Jun 2011   #4
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by SMMmmm View Post
There are no updates available for the WiMax Modem driver. I've already installed the latest one.
I've removed TuneUp Utilities and Daemon Tools Lite.
I ran the sfc/ scannow command, and my system was clean, no errors found.
I downloaded and installed the STPD uninstaller from
Code:
http://www.duplexsecure.com/download/SPTDinst-v178-x64.exe
I have eset Nod32 installed is the malware scan still necessary? And could you be more specific which HardLock driver should I install?

Hopefully I wont see the BSOD again
Malwarebytes is an antimlware, Eset Nod32 is an antivirus
Just run a scan of malwarebytes
The hardlock driver to be installed depends on your hardware, check in the device manager for the specific name, this should be it
My System SpecsSystem Spec
14 Jun 2011   #5
SMMmmm

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by yowanvista View Post
Malwarebytes is an antimlware, Eset Nod32 is an antivirus
Just run a scan of malwarebytes
The hardlock driver to be installed depends on your hardware, check in the device manager for the specific name, this should be it
Okay I did the malware scan, It just found 2 registry files with adware. I removed it and hopefully now the PC is malware free.
And I've also installed the hardlock driver. Till now the PC hasn't crashed, I'm hoping that it wont.
Then again, as I mentioned before it only happens once or twice a week, so now I just have to wait to see if the BSOD comes again. *sigh*
My System SpecsSystem Spec
14 Jun 2011   #6
SMMmmm

Windows 7 Home Premium 64bit
 
 

Okay, it just happened again. I tried to switch to sleep mode and it got frozen, there was nothing on the LCD screen.
I waited for 5 mins and still there was no response, the PC didn't switch to sleep mode it was just frozen with the LCD turned black. I had to hold down the power button to switch it off.
After turning it on now, I checked the event viewer and found the same critical error. There was no minidump file though.
Code:
Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          14-Jun-11 8:18:13 PM
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (2)
User:          SYSTEM
Computer:      Asha-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2011-06-14T14:18:13.672816100Z" />
    <EventRecordID>128545</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Asha-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">true</Data>
    <Data Name="PowerButtonTimestamp">129525346408124595</Data>
  </EventData>
</Event>
This often happens, quite frequently recently, and more than the BSOD. The PC just simply freezes, mostly when I'm switching to sleep mode or shutting it down. And everytime I have to shut down by holding the power button.
My System SpecsSystem Spec
Reply

 Crashes and BSOD!




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