Random BSOD


  1. Posts : 6
    Windows 7 Home Premium 64bit
       #1

    Random BSOD


    I have been having random BSOD lately, not sure why. I attached the zip with the information required in the forum sticky. Also, here is the copy of the WinDBG of the dump:


    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.

    Loading Dump File [C:\MEMORY.DMP]
    Kernel Summary Dump File: Only kernel address space is available
    Symbol search path is: srv*
    Executable search path is:
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
    Machine Name:
    Kernel base = 0xfffff800`02e12000 PsLoadedModuleList = 0xfffff800`03057650
    Debug session time: Tue Jun 14 20:20:55.719 2011 (UTC - 5:00)
    System Uptime: 0 days 0:01:23.093
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..................................
    Loading User Symbols
    PEB is paged out (Peb.Ldr = 00000000`7efdf018). Type ".hh dbgerr001" for details
    Loading unloaded module list
    .....
    The context is partially valid. Only x86 user-mode context is available.
    The wow64exts extension must be loaded to access 32-bit state.
    .load wow64exts will do this if you haven't loaded it already.
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 21, {fffffa8008c82060, 2, fff800000000000e, fff7fffffffee26a}
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    Followup: MachineOwner
    ---------
    16.1: kd:x86> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************
    QUOTA_UNDERFLOW (21)
    This bugcheck occurs if a kernel component mishandles quota charges and
    returns more quota than was previously charged to a particular quota block.
    Arguments:
    Arg1: fffffa8008c82060, The process (if any) that was initially charged.
    Arg2: 0000000000000002, The quota type in question (paged pool, nonpaged pool, etc.)
    Arg3: fff800000000000e, The initial charge amount to return.
    Arg4: fff7fffffffee26a, The remaining (unreturned) charge.
    Debugging Details:
    ------------------

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
    BUGCHECK_STR: 0x21
    CURRENT_IRQL: 0
    LAST_CONTROL_TRANSFER: from 0000000000000000 to 0000000000000000
    STACK_TEXT:
    00000000 00000000 00000000 00000000 00000000 0x0

    STACK_COMMAND: kb
    SYMBOL_NAME: ANALYSIS_INCONCLUSIVE
    FOLLOWUP_NAME: MachineOwner
    MODULE_NAME: Unknown_Module
    IMAGE_NAME: Unknown_Image
    DEBUG_FLR_IMAGE_TIMESTAMP: 0
    BUCKET_ID: INVALID_KERNEL_CONTEXT
    Followup: MachineOwner
    ---------
    16.1: kd:x86> lmvm Unknown_Module
    start end module name
    Thanks for your help!
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    1-ASACPI.SYS a major cause of BSOD's in the 2005 rev.

    The pre 2009 version of this driver is a known BSOD cause.

    The 2005 version of this driver is a known BSOD cause.
    Please visit this link: ASUS teK Computer Inc. -Support- Drivers and Download P7P55D LE
    ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE

    Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit" (it's about the 12th item down).
    Download and install it.
    Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).
      My Computer


  3. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    I just updated the ASACPI.sys as you recommended. We will wait and see if another BSOD occurs, as they were random.

    I'm a little skeptical though about this fix since I must have had this driver for 3 years or so and have very rarely had a BSOD before. In the past week I have been getting them often. Any other possible causes?
      My Computer


  4. Posts : 28,845
    Win 8 Release candidate 8400
       #4

    bry2121 said:
    I just updated the ASACPI.sys as you recommended. We will wait and see if another BSOD occurs, as they were random.

    I'm a little skeptical though about this fix since I must have had this driver for 3 years or so and have very rarely had a BSOD before. In the past week I have been getting them often. Any other possible causes?

    The following actions might prevent an error like this from happening again:

    1. Download and install updates and device drivers for your computer from Windows Update.
    2. Scan your computer for computer viruses.
    3. Check your hard disk for errors.
      My Computer


  5. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    I am still getting the random BSOD after following your suggestions...any other ideas? Any help is greatly appreciated! Thanks again!
      My Computer


  6. Posts : 28,845
    Win 8 Release candidate 8400
       #6

    bry2121 said:
    I am still getting the random BSOD after following your suggestions...any other ideas? Any help is greatly appreciated! Thanks again!
    if you are still getting the BSOD's please upload the DMP files for us to examine.
      My Computer


  7. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    The MEMORY.DMP should be included in the original post in the .zip. Thanks again
      My Computer


  8. Posts : 28,845
    Win 8 Release candidate 8400
       #8

    bry2121 said:
    The MEMORY.DMP should be included in the original post in the .zip. Thanks again
    Newest DMP is from 6/13/2011.

    In it you have asacpi.sys loaded

    1-ASACPI.SYS a major cause of BSOD's in the 2005 rev.

    The pre 2009 version of this driver is a known BSOD cause.

    The 2005 version of this driver is a known BSOD cause.
    Please visit this link: ASUS teK Computer Inc. -Support- Drivers and Download P7P55D LE
    ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE

    Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit" (it's about the 12th item down).
    Download and install it.
    Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).
      My Computer


  9. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #9

    Sorry about that. For some reason the last crash did not produce a MEMORY.DMP. It looks like the last one was just deleted and none is left. THere is a mini-dump however. I attached the mini-dump. When it crashes again hopefully it will produce a full memory.dmp for me to upload. Thanks!
      My Computer


  10. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #10

    Hi again. It crashed again last night, and did produce a MEMORY.DMP this time. When zipped, it is 250 MB large, and is not allowing me to attach it. How can I get you the .DMP?
      My Computer


 

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