Windows 7 BSOD - Please help!


  1. Posts : 1
    Windows 7 32-bit operating system
       #1

    Windows 7 BSOD - Please help!


    Hi there,

    I keep experiencing the bsod when I am browsing on my laptop. Sometimes happens 3 times in half an hour, other times just once over a few hours.

    Have attached the dump file zip drive, hope I can get some guidance here - very frustrating!

    Is Windows 7 . . .
    - x86 (32-bit) or x64 ? 32-bit
    - the original installed OS on the system? Yes
    - an OEM or full retail version? OEM - it was pre-installed.
    - OEM = came pre-installed on system
    - Full Retail = you purchased it from retailer

    - What is the age of system (hardware)? 18 months
    - What is the age of OS installation (have you re-installed the OS?) No have not re-installed, so 18 months also.

    Many thanks,

    Eve
      My Computer


  2. Posts : 17,796
    Windows 10, Home Clean Install
       #2

    Welcome
    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp1_BSOD Issues.zip\Windows_NT6_BSOD_jcgriff2\061011-18096-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16792.x86fre.win7_gdr.110408-1633
    Machine Name:
    Kernel base = 0x82015000 PsLoadedModuleList = 0x8215d810
    Debug session time: Fri Jun 10 05:36:56.989 2011 (GMT-4)
    System Uptime: 0 days 1:53:25.708
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..........................
    Loading User Symbols
    Loading unloaded module list
    ...........
    Unable to load image \SystemRoot\system32\DRIVERS\ewusbnet.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ewusbnet.sys
    *** ERROR: Module load completed but symbols could not be loaded for ewusbnet.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 1000007E, {c0000005, a5f8f703, b1581ba8, b1581780}
    Probably caused by : ewusbnet.sys ( ewusbnet+2703 )
    Followup: MachineOwner
    ---------
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: c0000005, The exception code that was not handled
    Arg2: a5f8f703, The address that the exception occurred at
    Arg3: b1581ba8, Exception Record Address
    Arg4: b1581780, Context Record Address
    Debugging Details:
    ------------------
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    FAULTING_IP: 
    ewusbnet+2703
    a5f8f703 f6400605        test    byte ptr [eax+6],5
    EXCEPTION_RECORD:  b1581ba8 -- (.exr 0xffffffffb1581ba8)
    ExceptionAddress: a5f8f703 (ewusbnet+0x00002703)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 00000000
       Parameter[1]: 00000006
    Attempt to read from address 00000006
    CONTEXT:  b1581780 -- (.cxr 0xffffffffb1581780)
    eax=00000000 ebx=83d940d8 ecx=00000008 edx=00000000 esi=83d94000 edi=83d940d4
    eip=a5f8f703 esp=b1581c70 ebp=b1581c84 iopl=0         nv up ei pl nz na po nc
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010202
    ewusbnet+0x2703:
    a5f8f703 f6400605        test    byte ptr [eax+6],5         ds:0023:00000006=??
    Resetting default scope
    CUSTOMER_CRASH_COUNT:  1
    PROCESS_NAME:  System
    CURRENT_IRQL:  0
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    EXCEPTION_PARAMETER1:  00000000
    EXCEPTION_PARAMETER2:  00000006
    READ_ADDRESS: GetPointerFromAddress: unable to read from 8217d718
    Unable to read MiSystemVaType memory at 8215d160
     00000006 
    FOLLOWUP_IP: 
    ewusbnet+2703
    a5f8f703 f6400605        test    byte ptr [eax+6],5
    BUGCHECK_STR:  0x7E
    DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
    LAST_CONTROL_TRANSFER:  from 8207dc53 to a5f8f703
    STACK_TEXT:  
    WARNING: Stack unwind information not available. Following frames may be wrong.
    b1581c84 8207dc53 00000000 842c4360 000005a0 ewusbnet+0x2703
    b1581ccc a5f9e76c 82051413 83ab9008 83c13120 nt!IopfCompleteRequest+0x128
    b1581ce0 a5f9db73 83ab9008 83ab9a5c 83ab9184 ewusbnet+0x1176c
    b1581d50 822239df 01ab9008 a8ca74cf 00000000 ewusbnet+0x10b73
    b1581d90 820d5219 a5f9d6c2 83ab9008 00000000 nt!PspSystemThreadStartup+0x9e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
    
    SYMBOL_STACK_INDEX:  0
    SYMBOL_NAME:  ewusbnet+2703
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: ewusbnet
    IMAGE_NAME:  ewusbnet.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4b1ce833
    STACK_COMMAND:  .cxr 0xffffffffb1581780 ; kb
    FAILURE_BUCKET_ID:  0x7E_ewusbnet+2703
    BUCKET_ID:  0x7E_ewusbnet+2703
    Followup: MachineOwner
    ---------


    It appears that the problem is from a driver. Update driver
    Ewusbnet.sys file description
    Productname:Huawei Technologies Co., Ltd. USB NDIS Miniport Driver
    Description:USB NDIS Miniport Driver
    Company:Huawei Technologies Co., Ltd.
      My Computer


 

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