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Windows 7: BSOD jtghjb.sys

15 Jun 2011   #1
Pacly

Windows 7 Professional 32bit
 
 
BSOD jtghjb.sys

Hi,
I've been having BSODs for a while now and cant get it fixed. Im pretty sure its the jtghjb.sys driver thats causing it. I cant find any information about it anywhere though and i can't delete it or rename it.

- x86 (32-bit) or x64 ? 32 - the original installed OS on the system? Windows vista ( i think)
- an OEM or full retail version? OEM - What is the age of system (hardware)? About a year and a half - What is the age of OS installation (have you re-installed the OS?) Not reinstalled

Thanks in advance!


My System SpecsSystem Spec
.
15 Jun 2011   #2
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Multiple issues

Update these drivers:

Broadcom 802.11g Network Adapter driver => Broadcom.com - Downloads & Support
Intel HD graphics driver => Intel® Driver Update Utility
SoftK56 Modem Driver by Conexant Systems => Conexant: Support
Broadcom Bluetooth Audio Device => Broadcom.com - Downloads & Support

Run a scan of Malwarebytes, be sure to update it before scanning

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {da7a7000, 2, 0, 83b45741}

Unable to load image \SystemRoot\System32\Drivers\jtghjb.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for jtghjb.sys
*** ERROR: Module load completed but symbols could not be loaded for jtghjb.sys
Unable to load image \SystemRoot\system32\DRIVERS\bcmwl6.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bcmwl6.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl6.sys
Unable to load image \SystemRoot\system32\DRIVERS\igdkmd32.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
Unable to load image \SystemRoot\system32\DRIVERS\HSX_DPV.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for HSX_DPV.sys
*** ERROR: Module load completed but symbols could not be loaded for HSX_DPV.sys
Unable to load image \SystemRoot\system32\drivers\btwaudio.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for btwaudio.sys
*** ERROR: Module load completed but symbols could not be loaded for btwaudio.sys
Probably caused by : jtghjb.sys ( jtghjb+4741 )
My System SpecsSystem Spec
18 Jun 2011   #3
Pacly

Windows 7 Professional 32bit
 
 

Hi,
Thanks for the advice.

So i ran malwarebites and it detected jtghjb.sys as a problem but i dont think it removed it and im still getting blue screens.
Tried to update those drivers also, not sure if I did it properly though.

Thanks
My System SpecsSystem Spec
.

19 Jun 2011   #4
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by Pacly View Post
Hi,
Thanks for the advice.

So i ran malwarebites and it detected jtghjb.sys as a problem but i dont think it removed it and im still getting blue screens.
Tried to update those drivers also, not sure if I did it properly though.

Thanks
Post latest dump file/ jcgriff2.zip file
My System SpecsSystem Spec
19 Jun 2011   #5
Pacly

Windows 7 Professional 32bit
 
 

Here it is
My System SpecsSystem Spec
20 Jun 2011   #6
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Same cause, jtghjb.sys
Manual removal is required:

Boot in safemode and go to C:\Windows\System32\Drivers. Locate jtghjb.sys and rename it to jtghjb.sys.old
Doing so will prevent it from being laoded


Code:
BugCheck D1, {d1c39000, 2, 0, 8b41b741}

Unable to load image \SystemRoot\System32\Drivers\jtghjb.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for jtghjb.sys
*** ERROR: Module load completed but symbols could not be loaded for jtghjb.sys
Unable to load image \SystemRoot\system32\DRIVERS\bcmwl6.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bcmwl6.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl6.sys
Probably caused by : jtghjb.sys ( jtghjb+4741 )
My System SpecsSystem Spec
20 Jun 2011   #7
Pacly

Windows 7 Professional 32bit
 
 

It won't let me rename it or delete it in safe mode. It gives me a message "cant read from source file or disk"
My System SpecsSystem Spec
21 Jun 2011   #8
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by Pacly View Post
It won't let me rename it or delete it in safe mode. It gives me a message "cant read from source file or disk"
Try running Malwarebytes in safemode
My System SpecsSystem Spec
21 Jun 2011   #9
Pacly

Windows 7 Professional 32bit
 
 

Ran malwarebytes in safemode but it didnt detect anything.
My System SpecsSystem Spec
25 Jun 2011   #10
Pacly

Windows 7 Professional 32bit
 
 

Does anyone know of some way to delete this thing??
My System SpecsSystem Spec
Reply

 BSOD jtghjb.sys




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