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Windows 7: BSOD Crash

20 Jun 2011   #11
SmurofNeves

Seven ultimate 32bit
 
 

memory_corruption....... Run MEMTEST

Follow tutorial.... Good luck.


My System SpecsSystem Spec
.
20 Jun 2011   #12
dbdness

Windows 7 Home Premium 32bit
 
 

Quote   Quote: Originally Posted by SmurofNeves View Post
memory_corruption....... Run MEMTEST

Follow tutorial.... Good luck.
Hello sir.
I have already been running Memtest, and it didn't find any errors
Danny.
My System SpecsSystem Spec
20 Jun 2011   #13
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by dbdness View Post
Quote   Quote: Originally Posted by SmurofNeves View Post
memory_corruption....... Run MEMTEST

Follow tutorial.... Good luck.
Hello sir.
I have already been running Memtest, and it didn't find any errors
Danny.
Hi Danny

These were indeed blamed on memory corruption BUT caused by an as yet un named driver. Please run driver verifier to find out which.

Thanks

Quote:
I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
My System SpecsSystem Spec
.

20 Jun 2011   #14
dbdness

Windows 7 Home Premium 32bit
 
 

Hi there!
I did run driver verifier at the very beginning, and as I wrote previously,
after running the verifier procedure my computer would crash to blue screen
at startup and say that this driver caused the problem: RTKVHDA.sys
I identified the driver to be a so called "Realtek HD Audio Codec Driver".
Can this be the driver that causes the problem? If so, what Realtek package
should I install to fix it? Or should I completely uninstall Realtek from my
PC?
Thank you for your answers in advance,
Danny.
My System SpecsSystem Spec
20 Jun 2011   #15
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by dbdness View Post
Hi there!
I did run driver verifier at the very beginning, and as I wrote previously,
after running the verifier procedure my computer would crash to blue screen
at startup and say that this driver caused the problem: RTKVHDA.sys
I identified the driver to be a so called "Realtek HD Audio Codec Driver".
Can this be the driver that causes the problem? If so, what Realtek package
should I install to fix it? Or should I completely uninstall Realtek from my
PC?
Thank you for your answers in advance,
Danny.
Danny

Its our pleasure to help and it does appear that the realtek audio driver continues to be a problem. Sometimes with some mother boards the on board audio driver and BIOS conflict causing BSOD's. I would contact the mfr (or google your mobo and the realtek driver) to see if this is your issue.

If you remove the realtek driver you wont have any sound and when you reboot windows will attempt to re-install it

Wht is the date on that driver now?
My System SpecsSystem Spec
21 Jun 2011   #16
dbdness

Windows 7 Home Premium 32bit
 
 

I'm so glad to hear that, thank you

Okay so removing the driver is not an option. Well I guess my motherboard is
Manufacturer: Sony Corporation
Model: Vaio
Chipset: Intel PM45
Southbridge: Intel (ICH9-M)

..but I didn't really find anything about that
conflicting with Realtek when I searched google.

When I check device manager, it says:
Driver date: 14-06-2011
So I guess it is up to date?

I am really lost so I'm glad you guys can help me

Danny
My System SpecsSystem Spec
22 Jun 2011   #17
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Thanks Danny for reporting back.
Should you get any new BSOD's - upload the contents of your "\Windows\Minidump" folder & we will do the analysis.
My System SpecsSystem Spec
23 Jun 2011   #18
dbdness

Windows 7 Home Premium 32bit
 
 

I had another BSOD sadly. But when I look in Windows/Minidump, the latest .dmp file is from june 12th 2011, and I've had another BSOD earlier than that. I guess it hasn't
recorded the newest BSOD?

Also, when I tried to put the .dmp files into a .zip folder it just said "access denied" even when I did it as an administrator? How can I let you see my .dmp files? Or should I run a new DMP test and upload it to you?

Thank you in advance,
Danny.
My System SpecsSystem Spec
28 Jun 2011   #19
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by dbdness View Post
Unfortunately the crash is still there. Should I try to run the "BSOD Dump & System File Collection app"
and the "System Health Report" and upload a new .zip file so you guys can see if there is any difference
in drivers, etc.?
Please do.
My System SpecsSystem Spec
28 Jun 2011   #20
dbdness

Windows 7 Home Premium 32bit
 
 

Hereby the newest DMP test + Perfmon

Thank you for your help,
Danny.
My System SpecsSystem Spec
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