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Windows 7: Random BSODs, all diff errors

28 Jul 2011   #51
SteveS97

Windows 7 Professional 64bit
 
 

So should I RMA the board or buy a new one? I'd prefer the former, but if the latter is the only option then oh well. I'll start shopping for motherboards if I get one more BSOD


My System SpecsSystem Spec
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28 Jul 2011   #52
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

How old is the board?
Sorry I haven't been keeping up here.
If it's new I would send it back to the store for credit and run the replace that way.
My System SpecsSystem Spec
28 Jul 2011   #53
SteveS97

Windows 7 Professional 64bit
 
 

Bought it in december, but from what I can tell it is a 3 year limited warranty. So I should be able to RMA it?
My System SpecsSystem Spec
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29 Jul 2011   #54
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Yes you should be able to rma it. If it is the make and model of motherboard that is actually the problem though. This step may prove ineffective.
My System SpecsSystem Spec
29 Jul 2011   #55
ickymay

win7 ultimate / virtual box
 
 

this is a difficult call to make as it is not a decision made with 100% certainty

if you RMA the board under warranty and its a ram match issue you will still have the problem as maguscreed said above

I would personally call the shop who provided the board and tell them the truth, which is you have an ongoing Bluescreen crash problem and under the advice of a computer technician you have tried all of the different driver and bios update possibilities running from a fresh install and everything points at the motherboard being faulty. Then ask them if you RMA this board can they provide you with something else that is more stable as a replacement ?

If you where local to me I would want this computer in my own test environment before I made a call ?
My System SpecsSystem Spec
29 Jul 2011   #56
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Wait a second have we verified that no bios updates exist for this motherboard?
My System SpecsSystem Spec
29 Jul 2011   #57
SteveS97

Windows 7 Professional 64bit
 
 

I updated the bios to its most recent version a few weeks ago. I think I will wait to see if I get another BSOD until I make the call on the RMA. Also, one of the recent BSODs indicated a system file that SuperAntiSpyware commonly uses. So I uninstalled that program. It's a long shot, but you never know.
My System SpecsSystem Spec
29 Jul 2011   #58
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by SteveS97 View Post
I updated the bios to its most recent version a few weeks ago. I think I will wait to see if I get another BSOD until I make the call on the RMA. Also, one of the recent BSODs indicated a system file that SuperAntiSpyware commonly uses. So I uninstalled that program. It's a long shot, but you never know.
it might be a good idea to get the ball rolling with no suggestion that you might have even considered RMA, just contact the supplier and "sound them out" ask them nothing but questions , tell them nothing but symptoms, act totally dumb and make no suggestions
My System SpecsSystem Spec
07 Aug 2011   #59
SteveS97

Windows 7 Professional 64bit
 
 

I will for sure use this tactic after the next BSOD. Fingers still crossed (just got back from trip)
My System SpecsSystem Spec
09 Aug 2011   #60
SteveS97

Windows 7 Professional 64bit
 
 

It was going so well! But I had a BSOD this morning... BSV is attached. Not sure if there is even a point anymore to attaching the minidump. However there are 3 things I uncovered:

1. PC wouldn't boot after BSOD, but once I toggled the power switch on the power supply once, it booted fine
2. In the event log, I noticed that the scheduled disk defrag started a minute before the BSOD, so I disabled the automatic defragging
3. Also in the event log, I saw that there was a Microsoft Security Essentials application error at almost the second of the BSOD. So I uninstalled it.

Anyone got any insight on this? Also, can someone point me in the direction of some strong and free antivirus software now that SuperAntiSpyware and MSE are gone
My System SpecsSystem Spec
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