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Windows 7: Please help. Blue screen error.

20 Jun 2011   #1
jaystew

windows 7 premium 64 bit
 
 
Please help. Blue screen error.

Hi

i bought this laptop and after a few days it keeps crashing with blue screen errors. sometimes it just crashes and restarts giving no information to why.

its a advent roma 3001. windows 7 home premium service pack 1. celeron(R) Dual core CPU T3100 @ 1.90GHz 1.90. 32-bit operating system.

one says its found a error and has shut down /restarted to stop any harm and technical data with loads of numbers and igdkmd32.sys.

the other says its detected a problem and gives a error message of DRIVER_IRQL_NOT_LESS_OR_EQUAL.

I have reformated windows and done registary cleaners on it with no luck.

i have attached system health report and dump files to this.

please if anyone could help and i am a noob at this sort of errors.

thank you


My System SpecsSystem Spec
.
21 Jun 2011   #2
jaystew

windows 7 premium 64 bit
 
 

Can anyone help please, im totally stuck with this
thanks
My System SpecsSystem Spec
21 Jun 2011   #3
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Your Intel Display driver is the cause, update it if newer versions are available
Intel® Driver Update Utility

A hardware error may have triggered the crash
Test your RAM RAM - Test with Memtest86+
Code:
igdkmd32.sys    igdkmd32.sys+14338    0x91608000    0x91f28000    0x00920000    0x4d558a0a    11/02/2011 23:12:10
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 8E, {c0000005, 9161c338, 82f2abf1, 0}

Unable to load image igdkmd32.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
Probably caused by : hardware ( igdkmd32+14338 )

KERNEL_MODE_EXCEPTION_NOT_HANDLED (8e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 9161c338, The address that the exception occurred at
Arg3: 82f2abf1, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
igdkmd32+14338
9161c338 0000            add     byte ptr [eax],al

TRAP_FRAME:  82f2abf1 -- (.trap 0xffffffff82f2abf1)
ErrCode = 00000002
eax=000011f7 ebx=852d3960 ecx=86e6d818 edx=000000b0 esi=86a40e80 edi=8783d500
eip=9161c338 esp=82f2ac65 ebp=82f2ac65 iopl=0         nv up ei pl nz ac po cy
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010213
igdkmd32+0x14338:
9161c338 0000            add     byte ptr [eax],al          ds:0023:000011f7=??
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x8E

PROCESS_NAME:  System

CURRENT_IRQL:  a

MISALIGNED_IP: 
igdkmd32+14338
9161c338 0000            add     byte ptr [eax],al

UNALIGNED_STACK_POINTER:  82f2ac65

LAST_CONTROL_TRANSFER:  from 82eb808c to 82ee1f2c

STACK_TEXT:  
82f2a764 82eb808c 0000008e c0000005 9161c338 nt!KeBugCheckEx+0x1e
82f2ab81 82e41dd6 82f2ab9d 00000000 82f2abf1 nt!KiDispatchException+0x1ac
82f2abe9 82e41d8a 82f2ac65 9161c338 badb0d00 nt!CommonDispatchException+0x4a
82f2abf1 9161c338 badb0d00 000000b0 007d6073 nt!Kei386EoiHelper+0x192
WARNING: Stack unwind information not available. Following frames may be wrong.
82f2ac65 0091f29b 0086e480 88000000 2082f2ac igdkmd32+0x14338
82f2ac69 0086e480 88000000 2082f2ac 0082e8db 0x91f29b
82f2ac6d 88000000 2082f2ac 0082e8db 208783d5 0x86e480
82f2ac71 2082f2ac 0082e8db 208783d5 0086e6b9 0x88000000
82f2ac75 0082e8db 208783d5 0086e6b9 b4000000 0x2082f2ac
82f2ac79 208783d5 0086e6b9 b4000000 ad82f2ac 0x82e8db
82f2ac7d 0086e6b9 b4000000 ad82f2ac 0082e3d7 0x208783d5
82f2ac81 b4000000 ad82f2ac 0082e3d7 208783d5 0x86e6b9
82f2ac85 ad82f2ac 0082e3d7 208783d5 b486e6b9 0xb4000000
82f2ac89 0082e3d7 208783d5 b486e6b9 5582f2ac 0xad82f2ac
82f2ac8d 208783d5 b486e6b9 5582f2ac 0a82e3d7 0x82e3d7
82f2ac91 b486e6b9 5582f2ac 0a82e3d7 b0000100 0x208783d5
82f2ac95 5582f2ac 0a82e3d7 b0000100 00000000 0xb486e6b9
82f2ac99 0a82e3d7 b0000100 00000000 0282f2ac 0x5582f2ac
82f2ac9d b0000100 00000000 0282f2ac b001cc2f 0xa82e3d7
82f2aca1 00000000 0282f2ac b001cc2f 60000000 0xb0000100


STACK_COMMAND:  kb

FOLLOWUP_IP: 
igdkmd32+14338
9161c338 0000            add     byte ptr [eax],al

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  igdkmd32+14338

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  IP_MISALIGNED_igdkmd32.sys

BUCKET_ID:  IP_MISALIGNED_igdkmd32.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
.

21 Jun 2011   #4
jaystew

windows 7 premium 64 bit
 
 

Hi

Done 2 memtest's on it and came back with pass with no errors. I have been to the intel utillity site and checked for updates and didnt come back with anything to download. So im guessing i still need to do something as the crashing is still happening?

Could i not uninstall intel and use a different one like ati or something?

thanks
My System SpecsSystem Spec
22 Jun 2011   #5
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by jaystew View Post
Hi

Done 2 memtest's on it and came back with pass with no errors. I have been to the intel utillity site and checked for updates and didnt come back with anything to download. So im guessing i still need to do something as the crashing is still happening?

Could i not uninstall intel and use a different one like ati or something?

thanks
Since your card is made by Intel, only Intel drivers should be installed unless you buy another graphic card
My System SpecsSystem Spec
22 Jun 2011   #6
jaystew

windows 7 premium 64 bit
 
 

Hi

Ahh ok, i thougt that might of been the case, So is there nothing else i can do to fix the problem even though i have tried updating the diver and do memtest.

Thanks for your help
My System SpecsSystem Spec
23 Jun 2011   #7
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by jaystew View Post
Hi

Ahh ok, i thougt that might of been the case, So is there nothing else i can do to fix the problem even though i have tried updating the diver and do memtest.

Thanks for your help
An other possibility is that you have a defective Intel graphic
My System SpecsSystem Spec
23 Jun 2011   #8
jaystew

windows 7 premium 64 bit
 
 

Hey

Hoping i may of fixed the error. i read that if you disable / unistall the driver then find the file igdkmd32.sys, delete it, reboot your comp, then reinstall the driver, rebooting the comp then it stops it happening.

I did this yesterday and i have used the laptop for around 1 half hours with no crashes / reboots. hoping this may have solved it but, it sometimes has good days and bad days so will see.

Intel graphic??

thanks
My System SpecsSystem Spec
23 Jun 2011   #9
jaystew

windows 7 premium 64 bit
 
 

ok i spoke to soon, its just crashed on me showing the blue screen.

It gave the error message DRIVER_IRQL_NOT_LESS_OR_EQUAL - said if this is first time then run a test on it etc etc. if seen more than once contact administrator. creating dumb file etc.

I have noticed that everytime it does this when i log on to a site... say this forum, when i click remember me, if i log off the computer then come back it still remembers me. but when the crash happens i have to retype all the details in again like its for got them. Could this be a suggestion to anything as well?

thanks
My System SpecsSystem Spec
24 Jun 2011   #10
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by jaystew View Post
ok i spoke to soon, its just crashed on me showing the blue screen.

It gave the error message DRIVER_IRQL_NOT_LESS_OR_EQUAL - said if this is first time then run a test on it etc etc. if seen more than once contact administrator. creating dumb file etc.

I have noticed that everytime it does this when i log on to a site... say this forum, when i click remember me, if i log off the computer then come back it still remembers me. but when the crash happens i have to retype all the details in again like its for got them. Could this be a suggestion to anything as well?

thanks
Upload these latest dump files
My System SpecsSystem Spec
Reply

 Please help. Blue screen error.




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