Would you be completely opposed to removing norton and seeing if the problem persists?
Something is blocking the kernel. I'm guessing a setting in norton is thrown off. I could be wrong but this wouldn't be the first time by a long shot. If it does prove to be norton we can offer a handful of free solutions that will do just about as good.
Code:
UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault). The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
use .trap on that value
Else
.trap on the appropriate frame will show where the trap was taken
(on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000d, EXCEPTION_GP_FAULT
Arg2: 00000000
Arg3: 00000000
Arg4: 00000000
Debugging Details:
------------------
BUGCHECK_STR: 0x7f_d
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: chrome.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 9ba0cb23 to 82a5ef3b
STACK_TEXT:
a17f7c58 9ba0cb23 badb0d00 00000e0a 9ba0ba78 nt!KiSystemFatalException+0xf
a17f7ce0 9b9f2178 fe987370 01c0b540 0000369e win32k!InternalSetTimer+0x1c6
a17f7d00 9b9ead09 fea09e58 01c0b540 0000369e win32k!_SetTimer+0x3a
a17f7d1c 82a5b41a 000400b0 01c0b540 0000369e win32k!NtUserSetTimer+0x44
a17f7d1c 771f6344 000400b0 01c0b540 0000369e nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
0017f604 00000000 00000000 00000000 00000000 0x771f6344
STACK_COMMAND: kb
FOLLOWUP_IP:
win32k!InternalSetTimer+1c6
9ba0cb23 ea188bda8bd0a1 jmp A1D0:8BDA8B18
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: win32k!InternalSetTimer+1c6
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: win32k
IMAGE_NAME: win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4d6f0b7b
FAILURE_BUCKET_ID: 0x7f_d_win32k!InternalSetTimer+1c6
BUCKET_ID: 0x7f_d_win32k!InternalSetTimer+1c6
Followup: MachineOwner
---------
2: kd> lm t n
start end module name
80b9d000 80ba5000 kdcom kdcom.dll Mon Jul 13 20:08:58 2009 (4A5BDAAA)
82418000 8249e000 SRTSP SRTSP.SYS Tue Mar 29 21:43:18 2011 (4D9298C6)
82a18000 82e28000 nt ntkrpamp.exe Fri Apr 08 22:57:09 2011 (4D9FD915)
82e28000 82e5f000 hal halmacpi.dll Mon Jul 13 18:11:03 2009 (4A5BBF07)
8341a000 83492000 mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 20:06:41 2009 (4A5BDA21)
83492000 834a3000 PSHED PSHED.dll Mon Jul 13 20:09:36 2009 (4A5BDAD0)
834a3000 834ab000 BOOTVID BOOTVID.dll Mon Jul 13 20:04:34 2009 (4A5BD9A2)
834ab000 834ed000 CLFS CLFS.SYS Mon Jul 13 18:11:10 2009 (4A5BBF0E)
834ed000 83598000 CI CI.dll Mon Jul 13 20:09:28 2009 (4A5BDAC8)
83598000 835a0000 rdpencdd rdpencdd.sys Mon Jul 13 19:01:39 2009 (4A5BCAE3)
835a0000 835a8000 rdprefmp rdprefmp.sys Mon Jul 13 19:01:41 2009 (4A5BCAE5)
835a8000 835b3000 Msfs Msfs.SYS Mon Jul 13 18:11:26 2009 (4A5BBF1E)
835b3000 835c1000 Npfs Npfs.SYS Mon Jul 13 18:11:31 2009 (4A5BBF23)
835c1000 835d8000 tdx tdx.sys Mon Jul 13 18:12:10 2009 (4A5BBF4A)
835d8000 835e3000 TDI TDI.SYS Mon Jul 13 18:12:12 2009 (4A5BBF4C)
83600000 83621000 VIDEOPRT VIDEOPRT.SYS Mon Jul 13 18:25:49 2009 (4A5BC27D)
83621000 8362e000 watchdog watchdog.sys Mon Jul 13 18:24:10 2009 (4A5BC21A)
8362e000 8369f000 Wdf01000 Wdf01000.sys Mon Jul 13 18:11:36 2009 (4A5BBF28)
8369f000 836ad000 WDFLDR WDFLDR.SYS Mon Jul 13 18:11:25 2009 (4A5BBF1D)
836ad000 836f5000 ACPI ACPI.sys Mon Jul 13 18:11:11 2009 (4A5BBF0F)
836f5000 836fe000 WMILIB WMILIB.SYS Mon Jul 13 18:11:22 2009 (4A5BBF1A)
836fe000 83706000 msisadrv msisadrv.sys Mon Jul 13 18:11:09 2009 (4A5BBF0D)
83706000 83730000 pci pci.sys Mon Jul 13 18:11:16 2009 (4A5BBF14)
83730000 8373b000 vdrvroot vdrvroot.sys Mon Jul 13 18:46:19 2009 (4A5BC74B)
8373b000 8374c000 partmgr partmgr.sys Mon Jul 13 18:11:35 2009 (4A5BBF27)
8374c000 8375c000 volmgr volmgr.sys Mon Jul 13 18:11:25 2009 (4A5BBF1D)
8375c000 837a7000 volmgrx volmgrx.sys Mon Jul 13 18:11:41 2009 (4A5BBF2D)
837a7000 837ae000 pciide pciide.sys Mon Jul 13 18:11:19 2009 (4A5BBF17)
837ae000 837bc000 PCIIDEX PCIIDEX.SYS Mon Jul 13 18:11:15 2009 (4A5BBF13)
837bc000 837d2000 mountmgr mountmgr.sys Mon Jul 13 18:11:27 2009 (4A5BBF1F)
837d2000 837db000 atapi atapi.sys Mon Jul 13 18:11:15 2009 (4A5BBF13)
837db000 837fe000 ataport ataport.SYS Mon Jul 13 18:11:18 2009 (4A5BBF16)
8c400000 8c40e000 pcw pcw.sys Mon Jul 13 18:11:10 2009 (4A5BBF0E)
8c40e000 8c417000 Fs_Rec Fs_Rec.sys Mon Jul 13 18:11:14 2009 (4A5BBF12)
8c417000 8c41f000 RDPCDD RDPCDD.sys Mon Jul 13 19:01:40 2009 (4A5BCAE4)
8c41f000 8c4a0000 mv91xx mv91xx.sys Wed Jun 30 20:54:45 2010 (4C2BF565)
8c4a0000 8c4c6000 SCSIPORT SCSIPORT.SYS Mon Jul 13 18:45:55 2009 (4A5BC733)
8c4c6000 8c4ce000 mvxxmm mvxxmm.sys Wed Jun 30 20:54:30 2010 (4C2BF556)
8c4ce000 8c4d7000 amdxata amdxata.sys Tue May 19 12:57:35 2009 (4A12F30F)
8c4d7000 8c50b000 fltmgr fltmgr.sys Mon Jul 13 18:11:13 2009 (4A5BBF11)
8c50b000 8c562000 SYMDS SYMDS.SYS Tue Dec 07 18:16:20 2010 (4CFECE54)
8c562000 8c573000 fileinfo fileinfo.sys Mon Jul 13 18:21:51 2009 (4A5BC18F)
8c573000 8c59e000 msrpc msrpc.sys Mon Jul 13 18:11:59 2009 (4A5BBF3F)
8c59e000 8c5fb000 cng cng.sys Mon Jul 13 18:32:55 2009 (4A5BC427)
8c603000 8c6be000 SYMEFA SYMEFA.SYS Sun Mar 13 22:20:09 2011 (4D7D8969)
8c6be000 8c7ed000 Ntfs Ntfs.sys Mon Jul 13 18:12:05 2009 (4A5BBF45)
8c7ed000 8c800000 ksecdd ksecdd.sys Mon Jul 13 18:11:56 2009 (4A5BBF3C)
8c800000 8c80c000 vga vga.sys Mon Jul 13 18:25:50 2009 (4A5BC27E)
8c80e000 8c8c5000 ndis ndis.sys Mon Jul 13 18:12:24 2009 (4A5BBF58)
8c8c5000 8c903000 NETIO NETIO.SYS Mon Jul 13 18:12:35 2009 (4A5BBF63)
8c903000 8c928000 ksecpkg ksecpkg.sys Thu Dec 10 22:04:22 2009 (4B21C4C6)
8c928000 8c938000 mup mup.sys Mon Jul 13 18:14:14 2009 (4A5BBFC6)
8c938000 8c96a000 fvevol fvevol.sys Fri Sep 25 21:24:21 2009 (4ABD7B55)
8c96a000 8c97b000 disk disk.sys Mon Jul 13 18:11:28 2009 (4A5BBF20)
8c97b000 8c9a0000 CLASSPNP CLASSPNP.SYS Mon Jul 13 18:11:20 2009 (4A5BBF18)
8c9d2000 8c9f1000 cdrom cdrom.sys Mon Jul 13 18:11:24 2009 (4A5BBF1C)
8c9f1000 8c9f8000 Null Null.SYS Mon Jul 13 18:11:12 2009 (4A5BBF10)
8c9f8000 8c9ff000 Beep Beep.SYS Mon Jul 13 18:45:00 2009 (4A5BC6FC)
8ca00000 8ca08000 hwpolicy hwpolicy.sys Mon Jul 13 18:11:01 2009 (4A5BBF05)
8ca0e000 8cb57000 tcpip tcpip.sys Sun Apr 24 21:36:36 2011 (4DB4DE34)
8cb57000 8cb88000 fwpkclnt fwpkclnt.sys Mon Jul 13 18:12:03 2009 (4A5BBF43)
8cb88000 8cbc7000 volsnap volsnap.sys Mon Jul 13 18:11:34 2009 (4A5BBF26)
8cbc7000 8cbcf000 spldr spldr.sys Mon May 11 11:13:47 2009 (4A084EBB)
8cbcf000 8cbfc000 rdyboost rdyboost.sys Mon Jul 13 18:22:02 2009 (4A5BC19A)
93a27000 93a81000 afd afd.sys Sun Apr 24 21:35:37 2011 (4DB4DDF9)
93a81000 93ab3000 netbt netbt.sys Mon Jul 13 18:12:18 2009 (4A5BBF52)
93ab3000 93aba000 wfplwf wfplwf.sys Mon Jul 13 18:53:51 2009 (4A5BC90F)
93aba000 93ad9000 pacer pacer.sys Mon Jul 13 18:53:58 2009 (4A5BC916)
93ad9000 93aea000 vwififlt vwififlt.sys Mon Jul 13 18:52:03 2009 (4A5BC8A3)
93aea000 93af8000 netbios netbios.sys Mon Jul 13 18:53:54 2009 (4A5BC912)
93af8000 93b12000 serial serial.sys Mon Jul 13 18:45:33 2009 (4A5BC71D)
93b12000 93b25000 wanarp wanarp.sys Mon Jul 13 18:55:02 2009 (4A5BC956)
93b25000 93b35000 termdd termdd.sys Mon Jul 13 19:01:35 2009 (4A5BCADF)
93b35000 93b84000 SYMNETS SYMNETS.SYS Thu Mar 17 22:11:07 2011 (4D82CD4B)
93b84000 93baa000 SYMEVENT SYMEVENT.SYS Thu Mar 24 18:02:08 2011 (4D8BCD70)
93baa000 93bce000 Ironx86 Ironx86.SYS Fri Nov 12 17:05:54 2010 (4CDDC852)
93bce000 93bd8980 SRTSPX SRTSPX.SYS Tue Mar 29 21:43:23 2011 (4D9298CB)
94021000 94062000 rdbss rdbss.sys Mon Jul 13 18:14:26 2009 (4A5BBFD2)
94062000 9406c000 nsiproxy nsiproxy.sys Mon Jul 13 18:12:08 2009 (4A5BBF48)
9406c000 94076000 mssmbios mssmbios.sys Mon Jul 13 18:19:25 2009 (4A5BC0FD)
94076000 940d3000 IDSvix86 IDSvix86.sys Tue May 31 18:39:26 2011 (4DE57C2E)
940d3000 94131000 eeCtrl eeCtrl.sys Mon May 02 23:23:33 2011 (4DBF8345)
94131000 9414f000 EraserUtilRebootDrv EraserUtilRebootDrv.sys Mon May 02 23:23:34 2011 (4DBF8346)
9414f000 9415b000 discache discache.sys Mon Jul 13 18:24:04 2009 (4A5BC214)
9415b000 94173000 dfsc dfsc.sys Tue Apr 26 21:33:45 2011 (4DB78089)
94173000 94181000 blbdrive blbdrive.sys Mon Jul 13 18:23:04 2009 (4A5BC1D8)
94181000 9419c000 luafv luafv.sys Mon Jul 13 18:15:44 2009 (4A5BC020)
9419c000 941b6000 WudfPf WudfPf.sys Mon Jul 13 18:50:13 2009 (4A5BC835)
941b6000 941c6000 lltdio lltdio.sys Mon Jul 13 18:53:18 2009 (4A5BC8EE)
94e05000 94ebc000 dxgkrnl dxgkrnl.sys Mon Nov 01 21:37:53 2010 (4CCF7981)
94ebc000 94ef5000 dxgmms1 dxgmms1.sys Wed Feb 02 21:34:49 2011 (4D4A2259)
94ef5000 94f14000 HDAudBus HDAudBus.sys Mon Jul 13 18:50:55 2009 (4A5BC85F)
94f14000 94f23000 usbehci usbehci.sys Mon Jul 13 18:51:14 2009 (4A5BC872)
94f23000 94f6e000 USBPORT USBPORT.SYS Mon Jul 13 18:51:13 2009 (4A5BC871)
94f6e000 94fa2000 ks ks.sys Wed Mar 03 21:57:52 2010 (4B8F2FC0)
94fa2000 94fe6000 usbhub usbhub.sys Mon Jul 13 18:52:06 2009 (4A5BC8A6)
94fe6000 94fff000 drmk drmk.sys Mon Jul 13 19:36:05 2009 (4A5BD2F5)
95000000 9500d000 crashdmp crashdmp.sys Mon Jul 13 18:45:50 2009 (4A5BC72E)
9500d000 95018000 dump_dumpata dump_dumpata.sys Mon Jul 13 18:11:16 2009 (4A5BBF14)
95018000 95029000 dump_dumpfve dump_dumpfve.sys Mon Jul 13 18:12:47 2009 (4A5BBF6F)
95029000 95033000 Dxapi Dxapi.sys Mon Jul 13 18:25:25 2009 (4A5BC265)
95033000 9503e000 monitor monitor.sys Mon Jul 13 18:25:58 2009 (4A5BC286)
9503f000 95109000 BHDrvx86 BHDrvx86.sys Thu May 12 15:20:44 2011 (4DCC411C)
95109000 9510a080 AsUpIO AsUpIO.sys Sun Jul 05 21:21:27 2009 (4A515FA7)
9510b000 9510bfa0 AsIO AsIO.sys Mon Aug 03 02:02:32 2009 (4A768B88)
9510c000 9512d000 tunnel tunnel.sys Mon Jul 13 18:54:03 2009 (4A5BC91B)
9512d000 9513f000 intelppm intelppm.sys Mon Jul 13 18:11:03 2009 (4A5BBF07)
9513f000 9517f000 atikmpag atikmpag.sys Tue Apr 19 20:22:09 2011 (4DAE3541)
9517f000 951cf000 HdAudio HdAudio.sys Mon Jul 13 18:51:46 2009 (4A5BC892)
951cf000 951e6000 usbccgp usbccgp.sys Mon Jul 13 18:51:31 2009 (4A5BC883)
951e6000 951f2000 kbdhid kbdhid.sys Mon Jul 13 18:45:09 2009 (4A5BC705)
951f2000 951fd000 mouhid mouhid.sys Mon Jul 13 18:45:08 2009 (4A5BC704)
95c00000 95c13000 HIDCLASS HIDCLASS.SYS Mon Jul 13 18:51:01 2009 (4A5BC865)
95c15000 95cb0000 netr28 netr28.sys Fri Jun 19 02:57:13 2009 (4A3B44D9)
95cb0000 95cba000 vwifibus vwifibus.sys Mon Jul 13 18:52:02 2009 (4A5BC8A2)
95cba000 95cff000 Rt86win7 Rt86win7.sys Wed Jun 23 04:10:23 2010 (4C21CF7F)
95cff000 95d006c0 ASACPI ASACPI.sys Wed Jul 15 22:28:28 2009 (4A5E9E5C)
95d01000 95d0b000 serenum serenum.sys Mon Jul 13 18:45:27 2009 (4A5BC717)
95d0b000 95d18000 CompositeBus CompositeBus.sys Mon Jul 13 18:45:26 2009 (4A5BC716)
95d18000 95d2a000 AgileVpn AgileVpn.sys Mon Jul 13 18:55:00 2009 (4A5BC954)
95d2a000 95d42000 rasl2tp rasl2tp.sys Mon Jul 13 18:54:33 2009 (4A5BC939)
95d42000 95d4d000 ndistapi ndistapi.sys Mon Jul 13 18:54:24 2009 (4A5BC930)
95d4d000 95d6f000 ndiswan ndiswan.sys Mon Jul 13 18:54:34 2009 (4A5BC93A)
95d6f000 95d87000 raspppoe raspppoe.sys Mon Jul 13 18:54:53 2009 (4A5BC94D)
95d87000 95d9e000 raspptp raspptp.sys Mon Jul 13 18:54:47 2009 (4A5BC947)
95d9e000 95db5000 rassstp rassstp.sys Mon Jul 13 18:54:57 2009 (4A5BC951)
95db5000 95dc2000 kbdclass kbdclass.sys Mon Jul 13 18:11:15 2009 (4A5BBF13)
95dc2000 95dcf000 mouclass mouclass.sys Mon Jul 13 18:11:15 2009 (4A5BBF13)
95dcf000 95dd0380 swenum swenum.sys Mon Jul 13 18:45:08 2009 (4A5BC704)
95dd1000 95ddf000 umbus umbus.sys Mon Jul 13 18:51:38 2009 (4A5BC88A)
95ddf000 95df0000 NDProxy NDProxy.SYS Mon Jul 13 18:54:27 2009 (4A5BC933)
95df0000 95df1700 USBD USBD.SYS Mon Jul 13 18:51:05 2009 (4A5BC869)
95df2000 95dfd000 hidusb hidusb.sys Mon Jul 13 18:51:04 2009 (4A5BC868)
96209000 969c1000 atikmdag atikmdag.sys Tue Apr 19 20:48:00 2011 (4DAE3B50)
969c1000 969f0000 portcls portcls.sys Mon Jul 13 18:51:00 2009 (4A5BC864)
969f0000 969f6480 HIDPARSE HIDPARSE.SYS Mon Jul 13 18:50:59 2009 (4A5BC863)
969f7000 96a00000 dump_atapi dump_atapi.sys Mon Jul 13 18:11:15 2009 (4A5BBF13)
9983e000 99884000 nwifi nwifi.sys Mon Jul 13 18:51:59 2009 (4A5BC89F)
99884000 99894000 ndisuio ndisuio.sys Mon Jul 13 18:53:51 2009 (4A5BC90F)
99894000 998a7000 rspndr rspndr.sys Mon Jul 13 18:53:20 2009 (4A5BC8F0)
998a7000 9992c000 HTTP HTTP.sys Mon Jul 13 18:12:53 2009 (4A5BBF75)
9992c000 99945000 bowser bowser.sys Tue Feb 22 23:05:24 2011 (4D649594)
99945000 99957000 mpsdrv mpsdrv.sys Mon Jul 13 18:52:52 2009 (4A5BC8D4)
99957000 9997a000 mrxsmb mrxsmb.sys Tue May 03 21:43:40 2011 (4DC0BD5C)
9997a000 999b5000 mrxsmb10 mrxsmb10.sys Tue May 03 21:43:56 2011 (4DC0BD6C)
999b5000 999d0000 mrxsmb20 mrxsmb20.sys Tue May 03 21:43:47 2011 (4DC0BD63)
9b940000 9bb8b000 win32k win32k.sys Wed Mar 02 21:31:07 2011 (4D6F0B7B)
9bba0000 9bba9000 TSDDD TSDDD.dll unavailable (00000000)
9bbd0000 9bbee000 cdd cdd.dll Mon Nov 01 23:23:36 2010 (4CCF9248)
9f425000 9f59be80 NAVEX15 NAVEX15.SYS Thu May 12 15:35:45 2011 (4DCC44A1)
9f59c000 9f5af580 NAVENG NAVENG.SYS Thu May 12 15:37:22 2011 (4DCC4502)
9f5b0000 9f5b9000 asyncmac asyncmac.sys Mon Jul 13 18:54:46 2009 (4A5BC946)
a0438000 a04cf000 peauth peauth.sys Mon Jul 13 19:35:44 2009 (4A5BD2E0)
a04cf000 a04d9000 secdrv secdrv.SYS Wed Sep 13 08:18:32 2006 (45080528)
a04d9000 a04fa000 srvnet srvnet.sys Thu Apr 28 21:57:12 2011 (4DBA2908)
a04fa000 a0507000 tcpipreg tcpipreg.sys Mon Jul 13 18:54:14 2009 (4A5BC926)
a0507000 a0556000 srv2 srv2.sys Thu Apr 28 21:57:19 2011 (4DBA290F)
a0556000 a05a8000 srv srv.sys Thu Apr 28 21:57:31 2011 (4DBA291B)
Unloaded modules:
8249e000 82508000 spsys.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 0006A000
999d0000 999e8000 parport.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 00018000
8c9a0000 8c9ad000 crashdmp.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 0000D000
8c9ad000 8c9b8000 dump_ataport
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 0000B000
8c9b8000 8c9c1000 dump_atapi.s
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 00009000
8c9c1000 8c9d2000 dump_dumpfve
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 00011000