Random Crash and Restart


  1. Posts : 21
    Windows 7
       #1

    Random Crash and Restart


    for some reason the computer freezes up then it restarts itself please help thank you!
    x86 (32-bit)
    - the original installed OS on the system? is windows vista - an OEM or full retail version? came pre-installed
    -current os is win7
    - What is the age of system (hardware)? about 3 years - What is the age of OS installation (have you re-installed the OS?) i recently formatted and installed the os about 2 ago
    Last edited by oboebasson; 22 Jun 2011 at 11:48.
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    Test your RAM RAM - Test with Memtest86+

    STOP 0x116: VIDEO_TDR_ERROR troubleshooting

    Uninstall the AMD Display driver and use Driver Sweeper to remove ATI/AMD driver leftovers
    Then reinstall the latest AMD driver version

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: 888ec008, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: 9043a15e, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 00000002, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    atikmpag+615e
    9043a15e 8bff            mov     edi,edi
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    8cd32b74 90500c26 00000116 888ec008 9043a15e nt!KeBugCheckEx+0x1e
    8cd32b98 90501a45 9043a15e 00000000 00000002 dxgkrnl!TdrBugcheckOnTimeout+0x8d
    8cd32bbc 925cb92c 00000000 00000102 87739008 dxgkrnl!TdrIsRecoveryRequired+0xb8
    8cd32c34 925f5944 fffffcfb 00009336 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
    8cd32c5c 925f6065 00000000 00000000 00000000 dxgmms1!VidSchiCheckHwProgress+0x68
    8cd32c98 925d28f0 8cd32c90 88107340 88107440 dxgmms1!VidSchiWaitForSchedulerEvents+0x1b1
    8cd32d28 925f73c9 87739008 82c3f3c1 87739008 dxgmms1!VidSchiScheduleCommandToRun+0xaa
    8cd32d3c 925f7485 87739008 00000000 87738710 dxgmms1!VidSchiRun_PriorityTable+0xf
    8cd32d50 82e119df 87739008 a6b177c3 00000000 dxgmms1!VidSchiWorkerThread+0x7f
    8cd32d90 82cc3219 925f7406 87739008 00000000 nt!PspSystemThreadStartup+0x9e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    atikmpag+615e
    9043a15e 8bff            mov     edi,edi
    
    SYMBOL_NAME:  atikmpag+615e
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmpag
    
    IMAGE_NAME:  atikmpag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ddc6890
    
    FAILURE_BUCKET_ID:  0x116_IMAGE_atikmpag.sys
    
    BUCKET_ID:  0x116_IMAGE_atikmpag.sys
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 21
    Windows 7
    Thread Starter
       #3

    where should i get the updates for the driver is steam good to use?
      My Computer


  4. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #4

    oboebasson said:
    where should i get the updates for the driver is steam good to use?
    Get the driver here: AMD Graphics Drivers & Software
    Steam has nothing to do with the crashes, its a good program used to get games
      My Computer


 

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