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Windows 7: Crashing

22 Jun 2011   #1
huskylives

Windows 7
 
 
Crashing

Hey folks -- I have the 64-bit version of Windows 7, completely legit copy that I installed fresh by myself. The system is a little over a year old with the exception of a newer hard drive. I recently re-installed the OS on the new hard drive.

Prior to the reinstall and getting the new hard drive, I let my brother install "Dragon Age: Origins". I wasn't having any problems with the computer, but he played it and kept getting BSOD, or sometimes just a freeze, or a sudden restart. I soon after purchased the new hard drive and re-installed Windows 7, and he re-installed his game. I thought that might fix his problem, but the freezing persisted. I kept messing around with advice from "Dragon Age" forums to try to get it working. I wasn't too concerned because it NEVER crashed when I was working on it. I figured it was a bug in the game.

Well, starting today, now I'm getting the BSOD all the time. I can barely stay in Windows long enough to post this. Once it restarts, it sometimes doesn't even go through Windows startup -- it'll freeze up on the Asus startup screen, or restart once I choose "start Windows normally." I tried the driver verifier program today for the first time but was in over my head, so I've included the required files for BSOD questions here, though I will note the stupid system crashed on me while I was running the analysis software. Hopefully everything is there that is needed. I'd definitely appreciate any help!

Hunter


My System SpecsSystem Spec
.
22 Jun 2011   #2
Wallonn7

Windows 7 Ultimate x64 SP1
 
 

Hi huskylives and welcome to SF!
Let's start updating these drivers:


Code:
AsIO     AsIO.sys     Thu Oct 14 06:53:21 2004

ASACPI   ASACPI.sys   Sun Mar 27 23:30:36 2005

secdrv   secdrv.SYS   Wed Sep 13 10:18:38 2006


Here is how we recommend updating drivers:

Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
Uninstall / Reinstall nVidia GPU driver and update DirectX.
Let us know the results.
My System SpecsSystem Spec
22 Jun 2011   #3
huskylives

Windows 7
 
 

Thank you very much! I'll take a crack at these tomorrow and see how it goes!
My System SpecsSystem Spec
.

22 Jun 2011   #4
Wallonn7

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by huskylives View Post
Thank you very much! I'll take a crack at these tomorrow and see how it goes!
Keep reporting...
My System SpecsSystem Spec
23 Jun 2011   #5
huskylives

Windows 7
 
 

Hey there -- I have downloaded the latest driver I need for ASACPI.sys (which is apparently a common BSOD-generator). However, I can't figure out how to load them! The download came with a setup file but every time I run it it briefly pops up a command prompt and then shuts back down. Sorry if I sound stupid -- I'm not a newbie at this but by no means not an expert either...
My System SpecsSystem Spec
23 Jun 2011   #6
Wallonn7

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by huskylives View Post
Hey there -- I have downloaded the latest driver I need for ASACPI.sys (which is apparently a common BSOD-generator). However, I can't figure out how to load them! The download came with a setup file but every time I run it it briefly pops up a command prompt and then shuts back down. Sorry if I sound stupid -- I'm not a newbie at this but by no means not an expert either...
Have you used "AsusSetup.exe" to run installation?... Anyway, try this:

ATK ACPI for 64-bit
ATK ACPI for 32-bit

1. Uninstall the software (Asus Suite) that this driver is associated with.

2. Create a restore point. Using Windows Explorer, do a search for this driver. Rename it to asacpi.bak. Reboot.

3. Try to install it one more time.
If it does not work, try to update it through Device Manager.

And you're not stupid!
My System SpecsSystem Spec
23 Jun 2011   #7
huskylives

Windows 7
 
 

Hey -- just wanted to say still working on things. I realized when you wrote this that I had never actually installed any Asus drivers when I reinstalled Windows 7 on my new hard drive. So what I have just done is reinstall the original files from the disk.

As for updating them, I have never installed Asus Suite on my computer (just double-checked), and Windows 7 is telling me that "SYSTEM" is not allowing me to rename the older ASACPI.sys driver, and Device Manager insists I have the most recent drivers already installed. However, I've also noticed that since installing from the manufacturer disc that my computer hasn't crashed. At all. Would it be possible it's fixed?

I'm going to assign my brother to play his dragon game in the morning. If anyone can make it crash he can.
My System SpecsSystem Spec
23 Jun 2011   #8
Wallonn7

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by huskylives View Post
Hey -- just wanted to say still working on things. I realized when you wrote this that I had never actually installed any Asus drivers when I reinstalled Windows 7 on my new hard drive. So what I have just done is reinstall the original files from the disk.

As for updating them, I have never installed Asus Suite on my computer (just double-checked), and Windows 7 is telling me that "SYSTEM" is not allowing me to rename the older ASACPI.sys driver, and Device Manager insists I have the most recent drivers already installed. However, I've also noticed that since installing from the manufacturer disc that my computer hasn't crashed. At all. Would it be possible it's fixed?

I'm going to assign my brother to play his dragon game in the morning. If anyone can make it crash he can.

Glad to hear it didn't crash anymore!
Let's play the game!!!
Keep reporting.
My System SpecsSystem Spec
24 Jun 2011   #9
huskylives

Windows 7
 
 

So... this is kind of unrelated, but is there any way the minidumps I posted could have somehow contained credit card information from online purchases? Because, unfortunately, I found out my card has been hacked and some gamer has been making lots of online purchases.
My System SpecsSystem Spec
24 Jun 2011   #10
Wallonn7

Windows 7 Ultimate x64 SP1
 
 

No. Minidumps do not contain personal information. As suggestions:
  1. contact the administrator of your credit card and report the problem.
  2. Run a full scan with your antivirus, download Malwarebytes, install it and keep it updated. Run regular scans.
After being sure that the system is pests free, change all your passwords, from email to Internet banking accounts.
I'm sorry you have been a victim.
My System SpecsSystem Spec
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