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Windows 7: Windows 7 x64 crash on shutdown

23 Jun 2011   #1
AleksK

Windows 7 64 bit
 
 
Windows 7 x64 crash on shutdown

I have been experiencing blue screens on shutdown for the past several months. They seem to be getting more frequent.

The system is Windows 7 x64, OEM, and is the original install. The laptop is about 1 year old.

I have attached the requested documentation.

Any assistance is appreciated.


My System SpecsSystem Spec
.
23 Jun 2011   #2
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

You're gonna find this strange but your crashes are being caused by your cdrom. I would go into device manager and remove/uninstall the cdrom device and then reboot the computer and let it re-install the drivers.

BSOD BUGCHECK SUMMARY
Code:

Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Thu Jun 23 02:02:35.373 2011 (UTC - 4:00)
System Uptime: 0 days 15:04:53.090
*** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
*** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys
Probably caused by : atapi.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_cdrom_IMAGE_atapi.sys
BiosReleaseDate = 12/21/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1440                   
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Tue Jun 21 13:28:41.028 2011 (UTC - 4:00)
System Uptime: 0 days 2:30:37.745
*** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
*** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys
Probably caused by : atapi.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_cdrom_IMAGE_atapi.sys
BiosReleaseDate = 12/21/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1440                   
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Mon Jun 20 00:39:25.672 2011 (UTC - 4:00)
System Uptime: 0 days 7:37:07.429
*** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
*** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys
Probably caused by : atapi.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_cdrom_IMAGE_atapi.sys
BiosReleaseDate = 12/21/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1440                   
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Tue Jun 14 17:35:46.934 2011 (UTC - 4:00)
System Uptime: 0 days 5:11:23.526
*** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
*** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys
Probably caused by : atapi.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_cdrom_IMAGE_atapi.sys
BiosReleaseDate = 12/21/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1440                   
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Mon Jun 13 12:41:01.263 2011 (UTC - 4:00)
System Uptime: 0 days 2:38:54.979
*** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
*** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys
Probably caused by : atapi.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_cdrom_IMAGE_atapi.sys
BiosReleaseDate = 12/21/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1440                   
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sat Jun  4 01:40:19.245 2011 (UTC - 4:00)
System Uptime: 0 days 12:43:22.961
*** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
*** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys
Probably caused by : atapi.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_cdrom_IMAGE_atapi.sys
BiosReleaseDate = 12/21/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1440                   
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Wed May 11 01:54:16.397 2011 (UTC - 4:00)
System Uptime: 0 days 10:08:07.114
Probably caused by : atapi.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_cdrom_IMAGE_atapi.sys
BiosReleaseDate = 12/21/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1440                   
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Mon May  9 20:19:18.642 2011 (UTC - 4:00)
System Uptime: 0 days 9:11:08.234
Probably caused by : atapi.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_cdrom_IMAGE_atapi.sys
BiosReleaseDate = 12/21/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1440                   
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Sat May  7 03:01:09.352 2011 (UTC - 4:00)
System Uptime: 0 days 14:22:07.068
Probably caused by : atapi.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_cdrom_IMAGE_atapi.sys
BiosReleaseDate = 12/21/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1440                   
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Mon May  2 00:08:51.422 2011 (UTC - 4:00)
System Uptime: 0 days 13:07:39.139
Probably caused by : HDAudBus.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  NACAgentUI.exe
FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_HDAudBus.sys
BiosReleaseDate = 12/21/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1440                   
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Apr 26 17:39:11.398 2011 (UTC - 4:00)
System Uptime: 0 days 3:06:09.349
Probably caused by : atapi.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_cdrom_IMAGE_atapi.sys
BiosReleaseDate = 12/21/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1440                   
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Apr 22 21:51:11.052 2011 (UTC - 4:00)
System Uptime: 0 days 2:22:08.003
Probably caused by : atapi.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_cdrom_IMAGE_atapi.sys
BiosReleaseDate = 12/21/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1440                   
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sun Mar 20 16:08:04.243 2011 (UTC - 4:00)
System Uptime: 0 days 22:38:54.193
Probably caused by : atapi.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_cdrom_IMAGE_atapi.sys
BiosReleaseDate = 12/21/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1440                   
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Mar 19 14:20:13.593 2011 (UTC - 4:00)
System Uptime: 0 days 17:02:54.544
Probably caused by : atapi.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_cdrom_IMAGE_atapi.sys
BiosReleaseDate = 12/21/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1440                   
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 18 21:16:58.779 2011 (UTC - 4:00)
System Uptime: 0 days 1:29:39.605
Probably caused by : atapi.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_cdrom_IMAGE_atapi.sys
BiosReleaseDate = 12/21/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1440                   
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 18 18:19:31.392 2011 (UTC - 4:00)
System Uptime: 0 days 3:48:09.218
Probably caused by : atapi.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_cdrom_IMAGE_atapi.sys
BiosReleaseDate = 12/21/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1440                   
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Mon Mar 14 00:53:29.772 2011 (UTC - 4:00)
System Uptime: 0 days 2:19:08.332
Probably caused by : atapi.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_cdrom_IMAGE_atapi.sys
BiosReleaseDate = 12/21/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1440                   
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sun Mar 13 12:33:23.311 2011 (UTC - 4:00)
System Uptime: 0 days 17:07:54.262
Probably caused by : atapi.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_cdrom_IMAGE_atapi.sys
BiosReleaseDate = 12/21/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1440                   
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Thu Mar 10 21:49:44.099 2011 (UTC - 4:00)
System Uptime: 0 days 16:30:08.049
Probably caused by : atapi.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_cdrom_IMAGE_atapi.sys
BiosReleaseDate = 12/21/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1440                   
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Wed Mar  9 22:15:21.411 2011 (UTC - 4:00)
System Uptime: 0 days 22:48:24.237
Probably caused by : atapi.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_cdrom_IMAGE_atapi.sys
BiosReleaseDate = 12/21/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1440                   
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Mar  8 19:25:34.333 2011 (UTC - 4:00)
System Uptime: 0 days 3:53:24.283
Probably caused by : atapi.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_cdrom_IMAGE_atapi.sys
BiosReleaseDate = 12/21/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1440                   
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sun Mar  6 19:17:25.910 2011 (UTC - 4:00)
System Uptime: 0 days 14:54:41.341
Probably caused by : atapi.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_cdrom_IMAGE_atapi.sys
BiosReleaseDate = 12/21/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1440                   
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Thu Mar  3 02:24:34.786 2011 (UTC - 4:00)
System Uptime: 0 days 16:29:08.736
Probably caused by : atapi.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_cdrom_IMAGE_atapi.sys
BiosReleaseDate = 12/21/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1440                   
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Mar  1 23:47:37.275 2011 (UTC - 4:00)
System Uptime: 0 days 12:01:11.226
Probably caused by : atapi.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_cdrom_IMAGE_atapi.sys
BiosReleaseDate = 12/21/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1440                   
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Mar  1 02:55:50.313 2011 (UTC - 4:00)
System Uptime: 0 days 14:49:40.327
Probably caused by : atapi.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_cdrom_IMAGE_atapi.sys
BiosReleaseDate = 12/21/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1440                   
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Mon Feb 28 02:12:25.468 2011 (UTC - 4:00)
System Uptime: 1 days 0:00:40.419
Probably caused by : atapi.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_cdrom_IMAGE_atapi.sys
BiosReleaseDate = 12/21/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1440                   
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sun Feb 27 01:20:37.814 2011 (UTC - 4:00)
System Uptime: 0 days 4:39:25.764
Probably caused by : atapi.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_cdrom_IMAGE_atapi.sys
BiosReleaseDate = 12/21/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1440                   
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Feb 26 20:02:21.816 2011 (UTC - 4:00)
System Uptime: 2 days 23:25:07.766
Probably caused by : atapi.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_cdrom_IMAGE_atapi.sys
BiosReleaseDate = 12/21/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1440                   
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Wed Feb 23 17:28:15.138 2011 (UTC - 4:00)
System Uptime: 0 days 6:03:38.089
Probably caused by : atapi.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_cdrom_IMAGE_atapi.sys
BiosReleaseDate = 12/21/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1440                   
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Feb 22 16:40:11.628 2011 (UTC - 4:00)
System Uptime: 11 days 6:25:55.546
Probably caused by : atapi.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_cdrom_IMAGE_atapi.sys
BiosReleaseDate = 12/21/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1440                   
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
23 Jun 2011   #3
AleksK

Windows 7 64 bit
 
 

Thanks! That seems to have fixed the problem. I have rebooted a couple times and it appears to be working.
My System SpecsSystem Spec
.

Reply

 Windows 7 x64 crash on shutdown




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