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Windows 7: BSOD - black-screen into no vga detection

24 Jun 2011   #1
Cheticus

64 bit home OEM
 
 
BSOD - black-screen into no vga detection

Hello, I have been having problems with the new computer I put together a week ago.

Best description of the problem. When running games [starcraft II in this case], my display will go black, sound will continue for about 3-4 seconds, and my computer will restart without display. Mobo will beep long-short-short-short to indicate no VGA was detected. A power-off then power-on brings the display back and windows returns the error:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800A6084E0
BCP2: FFFFF8800FA6EF10
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Half of the times this has happened, my fans (on the video card I think) will begin to spin rapidly during the reboot. Other times they won't. I was monitoring CPU temp and GPU temp during crashes. CPU temp always remains a reasonable distance ~20-25 C below maximum 98C temperature (at maximum). I don't overclock anything. I think I have verified that my video card is not overclocked; and its temperature never usually exceeds 72-74C.

I'm not sure if I'm still missing a driver. I thought I had installed everything correctly and from a hardware side of things, everything seems to be running fine. There are nights where there is no problem and everything runs smooth. Can someone tell me what the error indicates, and possibly guide me in the right direction? I would be sincerely appreciative. I'm running windows 7 home OEM from newegg (Newegg.com - Microsoft Windows 7 Home Premium SP1 64-bit - Operating Systems).

I have attached the perfmon report and bsod-dump viewer output folder in the perf_bsodrep.zip

Thanks :\


My System SpecsSystem Spec
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24 Jun 2011   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Code 116 is generally a graphics code, I'm on the wrong computer to properly debug right now, but I would suggest wiping current video driver and reinstalling as a first step.
Phyxion.net - Driver Sweeper
is a handy tool for wiping the driver.

I also suggest adjusting the video card control stuff to application controlled, until you can get around the problem.
My System SpecsSystem Spec
25 Jun 2011   #3
Cheticus

64 bit home OEM
 
 

Thanks for the tip, but the problem persists regardless ><

If anyone has any other advice or can look at the error itself I'd be sincerely appreciative; but I'm not sure where to go from here.
My System SpecsSystem Spec
.

25 Jun 2011   #4
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Code:
sptd.sys     Tue Nov 23 06:47:37 2010 (4CEBA9D9)
Start off by removing Dameon Tools/Alcohol 120%. Its driver, SPTD, is known to cause BSODs. Once the program is removed run the SPTD removal tool. DuplexSecure

STOP 0x116: VIDEO_TDR_ERROR troubleshooting

You can also test your memory
Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+

Have you tried your video card in a different slot if you have one on the motherboard? Also, what type of power supply do you have?


BSOD BUGCHECK SUMMARY
Code:

Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Fri Jun 24 17:33:32.486 2011 (UTC - 4:00)
System Uptime: 0 days 1:18:56.313
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+801f10 )
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
BiosReleaseDate = 03/11/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3411
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Fri Jun 24 14:21:03.608 2011 (UTC - 4:00)
System Uptime: 0 days 1:44:39.436
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+7e4970 )
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
BiosReleaseDate = 03/11/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3411
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Thu Jun 23 21:26:30.067 2011 (UTC - 4:00)
System Uptime: 0 days 10:34:08.894
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+7e4970 )
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
BiosReleaseDate = 03/11/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3411
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Wed Jun 22 21:01:15.767 2011 (UTC - 4:00)
System Uptime: 0 days 10:21:35.594
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+801f10 )
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
BiosReleaseDate = 03/11/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3411
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sun Jun 19 01:27:00.009 2011 (UTC - 4:00)
System Uptime: 0 days 10:44:51.837
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+801f10 )
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
BiosReleaseDate = 03/11/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3411
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sat Jun 18 14:37:23.839 2011 (UTC - 4:00)
System Uptime: 0 days 15:49:15.556
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+801f10 )
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
BiosReleaseDate = 03/11/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3411
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Fri Jun 17 22:45:53.165 2011 (UTC - 4:00)
System Uptime: 0 days 6:10:46.992
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+801f10 )
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
BiosReleaseDate = 03/11/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3411
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Fri Jun 17 16:19:50.516 2011 (UTC - 4:00)
System Uptime: 0 days 5:21:46.344
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+801f10 )
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
BiosReleaseDate = 03/11/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3411
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
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 BSOD - black-screen into no vga detection




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