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Windows 7: Please help! My Dad's PC is broke which I built for him! BSOD

26 Jun 2011   #11
Aryan Rafiq

Windows 7 Professional 64 bit
 
 

I ran diskcheck before and it was fine, however the other day it ran by itself, found loads of errors and corrected them. I'll run it again tomorrow if you want - but the computer is next door and my parents are asleep.

What does the sfc/scannow mean/do?

I use Kaspersky for anti-virus, what is MSE and Debugging?

By the %systemroot% do you mean the HDD top directory? I looked in there but could find nothing :S

Sorry that I don't know much! But I really appreciate your help.

I'll look at the NIC drivers thanls


My System SpecsSystem Spec
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27 Jun 2011   #12
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by Aryan Rafiq View Post
I ran diskcheck before and it was fine, however the other day it ran by itself, found loads of errors and corrected them. I'll run it again tomorrow if you want - but the computer is next door and my parents are asleep.

What does the sfc/scannow mean/do?

I use Kaspersky for anti-virus, what is MSE and Debugging?

By the %systemroot% do you mean the HDD top directory? I looked in there but could find nothing :S

Sorry that I don't know much! But I really appreciate your help.

I'll look at the NIC drivers thanls
I have known Avira antivir when windows 7 first came out, incorrectly setting a "VolumeDirty" flag and causing problems and Kaspersky is also a suspect so please unninstall it and replace it with MSE

%SYSTEMROOT% Specifies the location of the Windows folder. Usually the C
drive. i.e. C:\WINDOWS

%SYSTEMROOT%\System32 = C:\WINDOWS\System32

debugging is what we are doing now with your problem

sfc /scannow scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed, or damaged versions with the correct versions if possible ?

remember Google is your friend
My System SpecsSystem Spec
14 Jul 2011   #13
Aryan Rafiq

Windows 7 Professional 64 bit
 
 

Heya guys, Sorry I've been away a long time

Problem is still there :S

I looked at the System Root - there is nothing in the minidump folder which is in the windows folder. Is there anything else that I can upload that may be of help?

Chkdsk ran before a few times and once fixed a few files

I just ran sfc /scannow and there were errors which could not be fixed - I've uploaded the log files and they are in the CBS folder. I've uploaded the other logs as well incase they are of any help

Anymore Ideas anyone? Please?

Thanks
My System SpecsSystem Spec
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14 Jul 2011   #14
LiquidSnak

W7 Professional x64
 
 

I am going to say that if SFC isn't able to fix a file that has been missing or corrupted, then a repair installation might be the next step to try. Back up files that you can that you need, and I would try that next.
My System SpecsSystem Spec
15 Jul 2011   #15
Aryan Rafiq

Windows 7 Professional 64 bit
 
 

Heya

Thanks for the help yet again.
I'm more than willing to try a repair install - but would ideally want to know what the exact issue is first - because if I re-install and still keep getting the same problems - I would lose all the log files and dumps etc. that you guys may need to fix the issue.

In an earlier post you said that it was a driver error - would you be able to identify which one? Then I can hopefully fix the issue

Many thanks
My System SpecsSystem Spec
15 Jul 2011   #16
Aryan Rafiq

Windows 7 Professional 64 bit
 
 

Just an update - I ran the Driver Verifier to see if this was causing the issue and I got a BSOD of Rapport 64 - so will this be the driver that is causing the issue? I have attached the blue screen image. If it is the problem - will a simple uninstall of the software solve the issue? Is there any other way to see if other drivers have been tripped?

Many thanks

Aryan
My System SpecsSystem Spec
15 Jul 2011   #17
wish

Windows 7 Ultimate x64 SP1
 
 

Hello Aryan Rafiq,
First configure your system to create minidump → Dump Files - Configure Windows to Create on BSOD

Then enable the Driver Verifier, wait it until next crash and upload the new files:
Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
15 Jul 2011   #18
Jonathan_King

Windows 7 Professional x64
 
 

Did you have Vista installed on the system originally? If so, try installing it again and see if the issues stop. Perhaps the firmware (BIOS) just isn't compatible with Windows 7.
My System SpecsSystem Spec
16 Jul 2011   #19
Aryan Rafiq

Windows 7 Professional 64 bit
 
 

Hi there, a few updates.

Jonathan - thanks for the reply I appreciate it. I found out there was a BIOS update - just that the software provided with the mobo wasn't detecting it so I updated that. After this windows wouldn't boot untill I updated the CMOS to load optimum defaults. When windows booted - it loaded ATA drivers again, so I hope that this might help with the drive errors.

I got another BSOD - but finally Managed to get a Minidump!!! You don't actually understand how happy that made me! Anyway - if someone could debug that and the big orignal one that I've attached 2 posts above this - I would be forever in their debt. I re-did the initial steps for posting so hope this helps

Many thanks guys
My System SpecsSystem Spec
16 Jul 2011   #20
Jonathan_King

Windows 7 Professional x64
 
 

Aye, I think we have found our culprit...

The dump blames sprs.sys, which is a form of the notorious SPTD.sys. SPTD is used by Daemon Tools (which is installed), and causes frequent BSODs in Windows. Uninstall Daemon Tools first thing, as it can't work without SPTD. When done, remove SPTD itself with the appropriate tool found here: DuplexSecure - Downloads

In addition, update Kaspersky to the latest version. If you can't find an update, remove the program altogether and use Microsoft Security Essentials instead.

MSE: Virus, Spyware & Malware Protection | Microsoft Security Essentials

Kaspersky removal instructions/tool: Removal tool for Kaspersky Lab products | Kaspersky Lab United States

Probably unrelated, but still worth it: install SP1: http://windows.microsoft.com/en-US/w...ice-pack-1-sp1

...Summary of the dumps:
Code:

Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Sat Jul 16 17:03:15.469 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:55.170
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ataport.SYS - 
*** WARNING: Unable to verify timestamp for sprs.sys
*** ERROR: Module load completed but symbols could not be loaded for sprs.sys
Probably caused by : ataport.SYS ( ataport!AtaPortInitialize+5048 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  avp.exe
FAILURE_BUCKET_ID:  X64_0xD1_ataport!AtaPortInitialize+5048
BiosReleaseDate = 12/16/2008
SystemProductName = EP45C-DS3R
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
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 Please help! My Dad's PC is broke which I built for him! BSOD




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