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Windows 7: Please help! My Dad's PC is broke which I built for him! BSOD

18 Jul 2011   #31

W7 Professional x64

Quote   Quote: Originally Posted by Aryan Rafiq View Post
I ran sfc /scannow and that said I had some corrupt files that it was unable to fix
Then a repair installation is likely in order. If that doesn't work, try a fresh installation again, and if you didn't already, use this tutorial:

Reinstalling Windows 7

(thanks gregrocker)

My System SpecsSystem Spec
18 Jul 2011   #32

Windows 7 Professional x64

A fresh installation shouldn't be having problems like these. I suspect a more serious issue is going on, namely hardware trouble. Try running a small battery of tests: (in order of importance)

SeaTools for the hard drive: SeaTools for Windows | Seagate

Prime95 - all three tests:

Memtest86 for just RAM: RAM - Test with Memtest86+
My System SpecsSystem Spec
19 Jul 2011   #33
Aryan Rafiq

Windows 7 Professional 64 bit

Thanks Liquidsnak and Jonathan for the replies

I think Jonathan maybe right here - I did a fresh install less than 24 hours ago and have done so many installs that I don't think I made a mistake - although I am not infallible!

Jonathan, I have ran memtest86+ from the Ultimate Boot CD less than 4 weeks ago, did over 17 runs and there wasn't a single error, I can run it again if you want? This being said, I got a BSOD yesterday and the error came up as Memory_Management, however I only got a full Memory dump instead of a minidump - as that is how windows installed and I didn't have time to change the settings. I thought this might of been as I hadn't installed all the drivers yet? I was running Kaspersky update at the time - and afterwards this said that it might have caused the problem? Any ideas? Should I just go to MSE? I thought Kaspersky Internet Security 2012 was a good option? I hate Norton and McAffee - So would avoid them like the plague - but what you guys recommend I'll go with.

Also My HDD is a Samsung F1 750GB - does it matter if I use the Seagate Seatools? I tried the Samsung software - but it just wouldn't work? I did some other Independent Software HDD checks from the UBCD - but not as comprehensive as the SeaTools. Also any particular test to use? I was gonna do the hardest one.

I'll run the stress test too - been looking for a good one of those so thanks very much!

If I get the problem solved - I owe you guys a pint!

Thanks very much

My System SpecsSystem Spec

19 Jul 2011   #34
Microsoft MVP

Windows 7 Ultimate 32bit SP1

My System SpecsSystem Spec
19 Jul 2011   #35

Windows 7 Professional x64

Go ahead and run Memtest86 again. What the hey, it can't hurt.

SeaTools will test any hard drive, no matter the brand, so it will work on the Samsung. I did see Samsung's diagnostic once, and I wasn't impressed. I can't remember why though.

Kaspersky 2012 should work fine on Windows 7, and there is nothing suggesting that it is the cause of the crashes. I'd leave it for now and see what happens with the hardware tests.
My System SpecsSystem Spec
05 Sep 2011   #36
Aryan Rafiq

Windows 7 Professional 64 bit

Hi there guys

Been away for a while sorry, but still having issues now :S

I have 2 more minidumps, can anyone debug these for me please?

Jonathan, HDD came back clean, so did the RAM and I'm pretty sure the CPU is ok on the PC

is anyone able to debug the CBS files that I uploaded?

If anyone can help I'll be forever in your debt!

Many thanks

My System SpecsSystem Spec
06 Sep 2011   #37

Windows 7 Professional x64

Hey there, welcome back.

Try flashing the beta BIOS from here: GA-EP45C-DS3R (Rev. 1.0) - Motherboard - Products - GIGABYTE TECHNOLOGY

What is the make and model of your dad's PSU?

Have you run each of the three Prime95 tests? If not, do so, for about 2 hours apiece.

...Summary of the dumps:

Built by: 7600.16841.amd64fre.win7_gdr.110622-1503
Debug session time: Mon Sep  5 12:12:18.308 2011 (UTC - 4:00)
System Uptime: 0 days 0:35:33.009
Probably caused by : ntkrnlmp.exe ( nt!RtlDeleteNoSplay+93 )
FAILURE_BUCKET_ID:  X64_0x34_nt!RtlDeleteNoSplay+93
BiosReleaseDate = 12/16/2008
SystemProductName = EP45C-DS3R
My System SpecsSystem Spec

 Please help! My Dad's PC is broke which I built for him! BSOD

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