Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Please help! My Dad's PC is broke which I built for him! BSOD

26 Jun 2011   #1
Aryan Rafiq

Windows 7 Professional 64 bit
Please help! My Dad's PC is broke which I built for him! BSOD

Hi guys

So This issue has been going on for a while now - I've posted on the Microsoft technet forum but couldn't get much help. If you guys could help me out I'd Really appreciate it! I saw you're forum and it looks really good so thought I'd give it a go! here's what I posted on the other one and I'll provide a link to it so you can see the responses. My Dad really needs his PC for his work - and I feel so guilty that I built it for him and now can't fix it. If you guys can help out - I'll be forever in your debt!

0x8000000000000002 BSOD

I've also uploaded the dump files - if you need anything else just ask!

Thanks - Aryan


Basically I'm quite new to this whole process, whilst I'd like to think I'm good at building PC's - Seems there's always things to be learnt.

Anyway the problem is that my PC keeps intermittently getting BSOD or just freezing so I can't do anything except force power down the PC. This issue has been going on for quite a while now and I'd really appreciate it if anybody could help me out!

I looked in the event viewer and found loads of different errors, so have no Idea where to start or which one could be causing the problem.

Firstly is it only the Critical and Error events that I should be concerned with? I have warnings too - but these seem irrelevent.

The critical error is the same error and has been occuring since 01/01/2011. It is: Event 41 Kernel-Power:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

This is obviously what has been happening but I'm not sure why. Most of them come without any details (as I'm guessing they were unexpected and not able to create a dump file?) but the latest one had this

- <Event xmlns="">

- <System>

<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />







<TimeCreated SystemTime="2011-06-04T17:24:11.649224900Z" />


<Correlation />

<Execution ProcessID="4" ThreadID="8" />



<Security UserID="S-1-5-18" />


- <EventData>

<Data Name="BugcheckCode">36</Data>

<Data Name="BugcheckParameter1">0x1904fb</Data>

<Data Name="BugcheckParameter2">0xfffff8800ad53a88</Data>

<Data Name="BugcheckParameter3">0xfffff8800ad532f0</Data>

<Data Name="BugcheckParameter4">0xfffff8800151e2a3</Data>

<Data Name="SleepInProgress">false</Data>

<Data Name="PowerButtonTimestamp">0</Data>



Any clues?

Under the Errors event, I have a Event 11, Disk:

The driver detected a controller error on \Device\Harddisk1\DR1. But it doesn't state which one!

- <Event xmlns="">

- <System>

<Provider Name="Disk" />

<EventID Qualifiers="49156">11</EventID>




<TimeCreated SystemTime="2011-04-13T10:41:51.355980700Z" />




<Security />

- <EventData>


<Binary>0E01800001000000000000000B0004C003010000000000000000000000082D0000000000000000005A3500000000 0000FFFFFFFF0600000058000000000000000000061208000010000000003C00000000000000000000008029660480FAFFFF 00000000000000006027570480FAFFFF00000000000000000000000000000000000000000000000000000000000000000000 00000000000000000000000000000000000000000000</Binary>



I tried updating drivers - and the graphics one updated so hopefully this solves it! I also read on other posts that this may be the cause of the BSOD so hopefully this may fix the issue.

The only other issue worth mentioning is that I have a Event 34, Kernel-Processor-Power issue:

Idle power management features on processor 1 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware. I get this for both cores. Some reading around told me that the issue is due to the BIOS not having the energy effeciency settings on - but I have them all switched on :S

If anyone can help me - I will be forever in your debt. My Dad uses this PC to conduct his Research and doesn't know how to fix it, I'm just his kid trying to help out - but my knowledge of PCs is unfortunatly limited!

Many Thanks


My System SpecsSystem Spec
26 Jun 2011   #2

Windows 7 Professional x64


I'd start out with a BIOS update, that alone may fix it.

If not, please see:
My System SpecsSystem Spec
26 Jun 2011   #3

W7 Professional x64

Fairly certain that's a driver error code. I would do the BIOS update if available, and go to your motherboard's MFG site and see if there are updates and whatnot as well.
My System SpecsSystem Spec

26 Jun 2011   #4
Aryan Rafiq

Windows 7 Professional 64 bit

Thanks Guys for your replies and Help - I really Appreciate it

Jonathan I've done those tests and uploaded all the files you've asked for.
My PC is Windows 7 Professional 64 bit, Intel Core 2 duo E8500, 4 GB OCZ Ram, 750GB Samsung F1 HDD and an OCZ PSU, so not cheap kit. The motherboard is a Gigabyte GA-EP45C-DS3R iP45 The system is 3 years old, but never really given me any hassel before.

I went onto the manufactures website but I don't think there is a new BIOS update - I think they stopped supporting this board? I used the update utility for the BIOS that they provided and nothing happened.

I think it may be a driver but have no Idea where to start.

Hope you guys can help, many thanks
My System SpecsSystem Spec
26 Jun 2011   #5

W7 Professional x64

Have you been having problems just since installing windows 7?
My System SpecsSystem Spec
26 Jun 2011   #6
Aryan Rafiq

Windows 7 Professional 64 bit

Not really, It might have frozen the odd once or so, but now it is pretty much impossible to use the PC without it freezing or crashing. I've run Memtest86+, checkdisk and other disk utilities - and they all run fine and don't crash, but when I load windows - the hard drive always seems to load/seek loads of files now and then the PC either freezes or a get a BSOD.
My System SpecsSystem Spec
26 Jun 2011   #7

W7 Professional x64

Sounds like it might be a drive issue. Are any of the cables loose? Do you have a new cable you can try? Different SATA port?
My System SpecsSystem Spec
26 Jun 2011   #8
Aryan Rafiq

Windows 7 Professional 64 bit

Yeah I might Have one lying about somewhere and can give that a try, but the cable came brand new with the motherboard and has only been in the case with the PC - any reason you think it might have gone bad?

Were the logs any help to you - I have no Idea how to interpret them!
My System SpecsSystem Spec
26 Jun 2011   #9

W7 Professional x64

I am no good with logs, but everything else you have described points to a drive issue, or a hard drive related driver issue.

Cables are bad sometimes. It just happens. I suspect it might be that or the SATA slot on the board. The other thing it could be is the drive itself, but that is usually its own error code..
My System SpecsSystem Spec
26 Jun 2011   #10

win7 ultimate / virtual box

report shows
The VolumeDirty flag is set on the disk
cause:	A logical disk has the dirty bit set.
details:	This disk has been marked as dirty, it may be experiencing errors or might have not been shut down correctly
resolution:	1. Run chkdsk on the drive and document any errors identified.
	2. If chkdsk determines that there are errors on the drive run chkdsk /f to repair the errors.
related:	Disk Diagnosis
run chkdsk and then from within windows and an elevated cmd prompt run sfc /scannow ?

also once done with disk checks and scannow please unninstall Kaspersky and replace with MSE for debugging purposes ?

a good place for tracking history in a simple format is goto Reliability history ?

there is no .dmp file in your logs provided so please check your settings and take a look in your %systemroot%\Minidump << where your .dmp files can normally be found ?

the log suggests the service that stopped unexpectedly could be your svchost.exe which is network so check your NIC drivers are up to date ?
My System SpecsSystem Spec

 Please help! My Dad's PC is broke which I built for him! BSOD

Thread Tools

Similar help and support threads
Thread Forum
Broke safe mode due to BSOD
Hello, A couple days ago i turned my computer on to see the Blue screen. Inbetween then and now, I've been looking at various solutions to fix it. I found out that it was a bad pool header error and was due to a driver. I used WhoCrashed app thing and said that it was either avgsys32 or avgsys64 (I...
BSOD Help and Support
BSOD semi-randomly. Self built computer. (BSOD included)
64 bit, full retail. Hardware is 1 month old (built myself) OS was installed when I built it from a USB drive (did not include an optical drive in the build) SPECS: i5 2500k ATI 7850 GPU corsair tx650 PSU ASRock Extreme3 Gen3 motherboard Corsair vengance 1600 ddr3 ram (2x4gb)...
BSOD Help and Support
Help with BSOD, computer was just built!!!
I built this PC a couple months ago, and ever since I having random BSOD, mostly while I play games. (i.e. SWTOR, BF3). And once or twice while just web browsing. Below I have attached the required information. I took it to a buddy's house and it ran find for about 40 mins, but its hard to say...
BSOD Help and Support
BSOD since I built it
Hey guys. I have had bsod's stop my comp almost since I built it, but recently I have been seeing them much more frequently. Its always a system service exception or bad pool header. I wonder also if the cpu temp has gone up because of whatever problem is occuring. It used to idle around 31-35C and...
BSOD Help and Support
BSOD newly built PC
Can you please help me with a few of these dumps. The computer has been giving me a random BSODs since its been built. Thanks for all the help. Windows 7 64bit OEM System is brand new and fresh install of OS
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 19:17.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App