Win 7 BSOD i think when network active


  1. Posts : 4
    Windows 7 64bit professional OEM
       #1

    Win 7 BSOD i think when network active


    Hi

    my computer is only 4 days old, it is a Win 7 Professional 64 bit OEM system with 4 gig ram 1TB HDD, i use it as the main PC on a network via a cable router, although never all on at once the network has a second desktop Win XP home SP3 (my wifes) which generally is in use in the late evening till midnight, there is also a laptop which is ocassionally used on the network Win XP prof SP3. at the moment my old PC is also connected at times to transfer a lot of the data on it to the new PC tha is also win XP prof SP3 (all the extra PCs are 32bit).

    I have experienced 11 or 12 BSOD,s in the last 3 days and looking at threads all over the web it seems it may be related to Zonealarm and or the network but i cannot read the crash dumps to find out what is the cause, i cannot swear to it but i believe all BSODs occurred when one of the other PCs was also live and connected to the home network.

    my antivirus is AVG free,

    Zonealarm is the paid version which i have been using for years on all the PCs on the network.

    ZoneAlarm version: 10.0.241.000
    vsmon version: 10.0.241.000
    Driver version: 10.0.217.000
    ZoneAlarm Browser Security: 1.5.311.0
    ZoneAlarm ForceField Spyware Scanner: 1.5.53.235
    ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database: 04.155

    i do hope you can shed some light on this

    Many thanks
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    The cause is probably ZoneAlarm, it has known issues with Windows 7.
    Remove it completely and reinstall it. AVG should be removed and replaced by MSE
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 7F, {8, 80050031, 406f8, fffff80002c46e88}
    
    Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
    
    
    UNEXPECTED_KERNEL_MODE_TRAP (7f)
    This means a trap occurred in kernel mode, and it's a trap of a kind
    that the kernel isn't allowed to have/catch (bound trap) or that
    is always instant death (double fault).  The first number in the
    bugcheck params is the number of the trap (8 = double fault, etc)
    Consult an Intel x86 family manual to learn more about what these
    traps are. Here is a *portion* of those codes:
    If kv shows a taskGate
            use .tss on the part before the colon, then kv.
    Else if kv shows a trapframe
            use .trap on that value
    Else
            .trap on the appropriate frame will show where the trap was taken
            (on x86, this will be the ebp that goes with the procedure KiTrap)
    Endif
    kb will then show the corrected stack.
    Arguments:
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: 0000000080050031
    Arg3: 00000000000406f8
    Arg4: fffff80002c46e88
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x7f_8
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff80002c7dc69 to fffff80002c7e700
    
    STACK_TEXT:  
    fffff880`031dbce8 fffff800`02c7dc69 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000406f8 : nt!KeBugCheckEx
    fffff880`031dbcf0 fffff800`02c7c132 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    fffff880`031dbe30 fffff800`02c46e88 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
    fffff880`03b4ce80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SeAccessCheckFromState+0x58
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!KiDoubleFaultAbort+b2
    fffff800`02c7c132 90              nop
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d9fdd34
    
    FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
    
    BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 4
    Windows 7 64bit professional OEM
    Thread Starter
       #3

    Many thanks for the quick response, strangely enough i have been on the PC for about 2 hours tonight with my wife on her PC both on the home network and we have both been online as well and everything has been stable, i am beginning to think it may be down to the old PC (which is off tonight) it was getting cranky taking a good 15 mins to boot to a usable state, typical WIN XP fault, i may just remove the hard drive and put it in the new machine just to copy off all the data temporarily rather than connect it to the network as i have been doing with its second drive.

    as a matter of interest i will be uninstalling and reinstalling zonealarm as suggested but why AVG, was that implicated in the info, its just that i went over to it as all the other antiviruses i have used over the years have all ended up having to be turned off just to install a file, AVG lets me do that when it is running and on the old PC cought lots of stuff hapening that all the others never found. i also have a distrust of any security software from microsoft considering how many holes are in their operating systems.

    Thanks again, i will update this in a few days to let everyone know if it has cleared up permanently.
      My Computer


  4. Posts : 4
    Windows 7 64bit professional OEM
    Thread Starter
       #4

    its been well over 24 hours now with no BSOD's so it looks as if the old PC was causing something when connected in the home network, as it is going to be wiped completely and OS reinstalled i would guess that it will not cause any probs when it is finally allowed back on in a few weeks time as my wifes new PC.
      My Computer


  5. Posts : 4
    Windows 7 64bit professional OEM
    Thread Starter
       #5

    another 24 hours with no problems so i think i can officially call this one cured, many thanks again for the help
      My Computer


 

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