HP Pavilion DV7 BSOD's


  1. Posts : 13
    windows 7 ultimate
       #1

    HP Pavilion DV7 BSOD's


    Happens quite frequently - just trying to figure out where to start troubleshooting.

    CPU - ZM87
    O/S Win7/Pro 64 & 32
    8 Gb RAM
    2ea. WD 320 black h/d
      My Computer


  2. Posts : 6,668
    Windows 7 x64
       #2

    Start off by removing Dameon Tools/Alcohol 120%. Its driver, SPTD, is known to cause BSODs. Once the program is removed run the SPTD removal tool. http://www.duplexsecure.com/en/downloads
    that's the first most likely cause I see of this if it is software related.


    Your getting the WHEA hardware code.
    This can be caused by a glitchy overclock.

    I can also be caused by actual faulting hardware.
    You can try running this in case a windows file is to blame. SFC /SCANNOW Command - System File Checker

    Code:
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800853b038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b6000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000181, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_AuthenticAMD
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  firefox.exe
    
    CURRENT_IRQL:  f
    
    STACK_TEXT:  
    fffff880`009f0a08 fffff800`02c1fa3b : 00000000`00000124 00000000`00000000 fffffa80`0853b038 00000000`b6000000 : nt!KeBugCheckEx
    fffff880`009f0a10 fffff800`02de3563 : 00000000`00000001 fffffa80`08432cb0 00000000`00000000 fffffa80`08432d00 : hal!HalBugCheckSystem+0x1e3
    fffff880`009f0a50 fffff800`02c1f700 : 00000000`00000728 fffffa80`08432cb0 fffff880`009f0db0 00000000`00870100 : nt!WheaReportHwError+0x263
    fffff880`009f0ab0 fffff800`02c1f052 : fffffa80`08432cb0 fffff880`009f0db0 fffffa80`08432cb0 00000000`00000000 : hal!HalpMcaReportError+0x4c
    fffff880`009f0c00 fffff800`02c12e8f : 00000000`000003da 00000000`00000001 fffff880`009f0e30 00000000`00000000 : hal!HalpMceHandler+0x9e
    fffff880`009f0c40 fffff800`02cd45ec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
    fffff880`009f0c70 fffff800`02cd4453 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
    fffff880`009f0db0 00000000`70b34121 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
    00000000`0038cc60 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x70b34121
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: hardware
    
    IMAGE_NAME:  hardware
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE
    
    BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 13
    windows 7 ultimate
    Thread Starter
       #3

    ran the SFC SCANNOW...so far working great! usually would have BSOD'd a few times since yesterday evening.
    Thx Maguscreed
      My Computer


 

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