BSOD - Youtube/Physical Memory Dump

David1986 · 06 Jul 2011

Hello,

I have been having problems when watching YouTube videos, the computer will go to a black screen with coloured lines and then proceed to a BSOD with the STOP 124 error. This BSOD has also occured while browsing the web and alt-tabbing out of games. It does not usually occur when using word etc. or playing games.

I have researched that this error refers to a hardware fault.

Luckily all of my hardware is in warranty, however, my CPU/RAM and MB are from one retailer while my GPU is from another.

I have tested all of these separately; my GPU is fine in furmark, my cpu is fine in prime 95 and my RAM is fine in memtest. It is perhaps worth noting that my CPU/RAM/MB were part of an overclocked bundle sold to me on Aria.co.uk - I have read that an overclock can cause such errors but I have not reset to factory defaults to test as if it is an unstable overclock I will just RMA the whole package.

I have tried this with hardware flash acceleration enabled and disabled and have had no change, I still get BSOD and Physical memory dump.

I have no idea what I am looking for in a minidump and despite researching for several days I have been unable to even get WinDBG to read the correct symbol files.

I have uploaded the dump files here in the hope that someone could possibly point me in the right direction for which bit of my machine to RMA.

I feel a bit daft asking what seems to be such a simple question but I'm at a total loss. If someone could have a quick look at my dump files and suggest whether it's likely to be any specific component that would be great.

Windows 7 Ultimate 64 bit
i2500k @ 4.5Ghz
Muskin 1333 RAM
ASUS HD5850
MSI P67A - GD53
Hiper Type M 730W PSU

Thanks in advance!

EDIT: I have included the minidump file. Sorry about that! I have also copied and pasted the error report I recieved when logging on to Windows in case that's of any use.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8004DFE028
BCP3: 00000000BE200000
BCP4: 000000000005110A
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

zigzag3143 · 06 Jul 2011

no dmp's included in upload please try this method.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.

To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.

David1986 · 06 Jul 2011

I've just remembered, on my old system (e8400 @ 3 Ghz P5N-D and 5GB DDR2 800mhz) I would very occasionally get a GPU recovery error when using YouTube.

It would say something along the lines of "Ati Driver has stopped responding but has succesfully recovered" I never recieved a BSOD error though. Not sure if this will be of any use but I thought I'd better mention it.

Thanks

zigzag3143 · 07 Jul 2011

David1986 said:

I've just remembered, on my old system (e8400 @ 3 Ghz P5N-D and 5GB DDR2 800mhz) I would very occasionally get a GPU recovery error when using YouTube.

It would say something along the lines of "Ati Driver has stopped responding but has succesfully recovered" I never recieved a BSOD error though. Not sure if this will be of any use but I thought I'd better mention it.

Thanks

perhaps this though cant be sure till we have the DMPS.

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps Let us know if you need help STOP 0x116: VIDEO_TDR_ERROR troubleshooting - Windows 7 Forums STOP 0x116: VIDEO_TDR_ERROR troubleshooting

David1986 · 07 Jul 2011

I uploaded the contents of my minidump folder and edited it into my first post. Thanks for the advice

zigzag3143 · 07 Jul 2011

David1986 said:

I uploaded the contents of my minidump folder and edited it into my first post. Thanks for the advice

Your .dmp file shows a stop error of 0x124 which is a general hardware error .

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.

You can read more on this error and what to try here... Stop 0x124 - what it means and what to try Stop 0x124 - what it means and what to try