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Windows 7: Random Freezes and BSODs

11 Jul 2011   #11
SawedOn

Windows 7
 
 

OK so memtest86+ came up with an error in my RAM, I will try to test the sticks individually next. Also in driver verifier there are 3 drivers with provider and version <unknown> they are called "dump_atapi.sys" "dump_dumpata.sys" "dump_dumpfve.sys" Should they be selected as well?


My System SpecsSystem Spec
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11 Jul 2011   #12
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

These three are the aggregate of the crash, they aren't true drivers so no, don't bother.

FYI. -
atapi.sys - source - ATAPI IDE Miniport Driver

dump_dumpata.sys - source - driver created to provide disk access during crash dump file generation

dump_dumpata.sys - source - driver created to provide disk access during crash dump file generation
My System SpecsSystem Spec
12 Jul 2011   #13
SawedOn

Windows 7
 
 

Yep after testing each stick in the same slot, one of em was causing errors. I have removed it from the system and I am now using driver verifier. The first time I enabled Driver Verifier I crashed on startup, and the second time I tried enabling Boot logging and have yet to crash. Here is the dump from the BSOD on my first startup, but I will continue testing in case it is not helpful.

EDIT: I got a freeze last night but unfortunately it didn't show a BSOD. Seems like the amount of errors I get has really slowed down after correcting that RAM issue. Also I'm not sure if it is related but everytime I try to update windows it says "Windows could not search for new updates" "errors found: Code 800B0001" and whenever I install any drivers it always comes up with a message saying that the drivers can't be verified or something.

EDIT2: The Windows update error was easily fixed after running the MS Fix It utility found here: http://support.microsoft.com/kb/822798
My System SpecsSystem Spec
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15 Jul 2011   #14
SawedOn

Windows 7
 
 

Hmm I got 2 freezes in a 1 hour period while playing a game yesterday, Ill post the mini dumps and stuff using the tool but I don't think that a mini dump is created when the system freezes does it?
My System SpecsSystem Spec
16 Jul 2011   #15
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by SawedOn View Post
My computer seemed stable after I removed the Creative drivers for my Tactic 3D Alpha Headset, but this morning I go another BSOD with Bad_Pool_header at the top, here is the mini dump.
Several of these point to your creative soundblaster driver which is two + years old. I would re-install newest. I would also run a system file check as indicated below.

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.



ALSO

Please run this


Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier


I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
My System SpecsSystem Spec
17 Jul 2011   #16
SawedOn

Windows 7
 
 

Hmmm strange that the Creative drivers should show up as being outdated I have always used the most recent ones from their website, and the Creative Updater can't find an update. It is possible that I may have had an older driver or that I didn't uninstall it properly at the time of that post; do I still have this problem?

Also I will run System File checker tonight and post back the results.
My System SpecsSystem Spec
20 Jul 2011   #17
SawedOn

Windows 7
 
 

Ok no errors found when running the System Files Check. I am now running Driver Verifier 100% of the time hoping for a good error report
My System SpecsSystem Spec
20 Jul 2011   #18
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by SawedOn View Post
Ok no errors found when running the System Files Check. I am now running Driver Verifier 100% of the time hoping for a good error report
Let us know the results please....
Good luck!
My System SpecsSystem Spec
20 Jul 2011   #19
SawedOn

Windows 7
 
 

The computer freezes on start up almost every time it boots with verifier on or off and will restart normally after a hard restart. I got a blue screen when I removed and reinserted my Creative Tactic 3D Alpha headset, which I only did because I grabbed the wrong plug (I was trying to remove and reinsert the usb plug for my keyboard because it was constantly pressing the F1 key).

Anyways here is the minidump.

EDIT: After restarting my computer because explorer.exe was acting weird, (not letting me alt tab, and acting as if random windows were set to 'always on top') I got a BSOD at the windows screen before the welcome screen almost every time (except for 1 freeze at the welcome screen). I turned off verifier and was able to boot successfully, the newest mini dumps are in the zip folder marked NEW.
My System SpecsSystem Spec
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