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Windows 7: Computer crashes randomly and will not shutdown correctly.

08 Jul 2011   #1

Windows 7 64bit
Computer crashes randomly and will not shutdown correctly.

I have noticed that my computer will freeze and crash for no reason. Also, noticed crashing alot while playing games, using internet explorer. Also, noticed that when I goto shutdown the computer right as it goes to turn off I get a BSOD and then everytime I restart the computer it always says that the computer was not shutdown correctly.
I could not located Perfmon.html, I will post is if someone could tell me how to find it.
ASUS G73JH X3 - Core i7 720QM 1.6 GHz - 17.3" TFT

  • Built-in Devices Bluetooth antenna,
    Stereo speakers,
    Wireless LAN antenna
  • Width 16.5 in
  • Depth 12.2 in
  • Height 2.2 in
  • Weight 8.6 lbs
  • Color Black
  • Notebook type Desktop replacement (7+ lbs.),
    Gaming laptop
  • Processor Intel Core i7 i7-720QM / 1.6 GHz
  • Max Turbo Speed 2.8 GHz
  • Multi-Core Technology Quad-Core
  • 64-bit Computing Yes
  • Features Intel Turbo Boost Technology
  • Chipset Type Mobile Intel HM55 Express
  • Installed Size 8.0 GB / 8.0 GB (max)
  • Technology DDR3 SDRAM
Storage Controller
  • Storage controller type Serial ATA
  • Floppy Drive None
  • Hard Drive 640.0 GB - 7200.0 rpm
  • Storage Removable None
  • Hard drive type Portable
Optical Storage (2nd)
  • 2nd optical storage type None
Optical Storage
  • Type DVD-Writer
Card Reader
  • Card reader type 8 in 1 card reader
  • Supported flash memory cards SD Memory Card,
    SmartMedia Card,
    xD-Picture Card,
    Memory Stick Duo,
    Memory Stick
  • Display Type 17.3 in TFT active matrix
  • Max Resolution 1920 x 1080 ( Full HD )
  • Widescreen Display Yes
  • Features Glare,
    Color Shine
  • Graphics Processor / Vendor ATI Mobility Radeon HD 5870
  • Video Memory 1.0 GB GDDR5 SDRAM
  • Audio Output Sound card
  • Compliant Standards EAX ADVANCED HD,
    EAX 4.0
  • Audio Input Microphone
Notebook Camera
  • Camera Type Integrated
  • Sensor Resolution 2 Megapixel
Input Device(s)
  • Input device type Touchpad,
  • Networking Network adapter
  • Wireless LAN Supported Yes
  • Data Link Protocol IEEE 802.11n,
    Gigabit Ethernet,
    Fast Ethernet
  • Compliant Standards IEEE 802.11n
Expansion / Connectivity
  • Expansion Slot(s) Memory
  • Interfaces 4.0 x Display / video - Ethernet 10Base-T/100Base-TX/1000Base-T - 4 pin USB Type A,
    1.0 x Headphones - HDMI - 19 pin HDMI Type A,
    1.0 x Hi-Speed USB - Output - RJ-45,
    1.0 x Network - Input - Mini-phone 3.5 mm,
    1.0 x Display / video - VGA - Mini-phone stereo 3.5 mm,
    1.0 x Microphone - 15 pin HD D-Sub (HD-15)
  • Features Express Gate
  • Power Device External
  • Voltage Required AC 120/230 V ( 50/60 Hz )
  • Technology 8-cell Lithium ion
  • Installed Qty 1.0
  • Capacity 5200.0 mAh
Operating System / Software
  • OS Provided Microsoft Windows 7 Home Premium 64-bit Edition
  • Microsoft Office Preloaded Includes a pre-loaded image of select Microsoft Office 2010 suites. Purchase an Office 2010 Product Key Card or disc to activate preloaded software on this PC.
  • Software Nero 8 Essentials,
    ASUS Power4 Gear Hybrid,
    Trend Micro Internet Security 2010,
    ASUS AI Recovery,
    ASUS Live Update,
    CyberLink Power2Go,
    InterVideo WinDVD 8 BD,
    ASUS Screen Saver,
    ASUS Fancy Start,
    Virtual Camera,
    ASUS LifeFrame3,
    ASUS SmartLogon,
    ASUS NB Probe +,
    ASUS Splendid,
    ASUS Hotkey,
    Adobe Acrobat Reader 9.0,
    ASUS Wireless Console,
    ASUS Express Gate
Manufacturer Warranty
  • Service & Support 2 years warranty
  • Service & Support Details Limited warranty - Parts and labor - 2 years

My System SpecsSystem Spec
11 Jul 2011   #2

Windows 7 64b Ultimate

Hello Medic, welcome to SF!

You've lots of dmps... I haven't the time yet to check them all but a recent one struck me as I don't see it often. Quote copied below for future reference.

Lets try:

1. Does it crash if you run in Safe Mode. It's a bummer to do, I know, but helps as in a quick check if it is HW and/or basic W7 drivers.

2. If no problem in Safe Mode: SFC /SCANNOW Command - System File Checker

Post back with results... next step is a lot of testing...of hw.

HTML Code:
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

This bugcheck is generated when the kernel detects that critical kernel code or
data have been corrupted. There are generally three causes for a corruption:
1) A driver has inadvertently or deliberately modified critical kernel code
 or data. See
2) A developer attempted to set a normal kernel breakpoint using a kernel
 debugger that was not attached when the system was booted. Normal breakpoints,
 "bp", can only be set if the debugger is attached at boot time. Hardware
 breakpoints, "ba", can be set at any time.
3) A hardware corruption occurred, e.g. failing RAM holding kernel code or data.
Arg1: a3a039d89912b695, Reserved
Arg2: b3b7465eeb8f85eb, Reserved
Arg3: fffff800028fb5d0, Failure type dependent information
Arg4: 0000000000000001, Type of corrupted region, can be
	0 : A generic data region
	1 : Modification of a function or .pdata
	2 : A processor IDT
	3 : A processor GDT
	4 : Type 1 process list corruption
	5 : Type 2 process list corruption
	6 : Debug routine modification
	7 : Critical MSR modification

Debugging Details:






LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80002489d00

fffff880`023a75d8 00000000`00000000 : 00000000`00000109 a3a039d8`9912b695 b3b7465e`eb8f85eb fffff800`028fb5d0 : nt!KeBugCheckEx



FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME:  Unknown_Image



Followup: MachineOwner
My System SpecsSystem Spec
11 Jul 2011   #3

Windows 7 64b Ultimate

ps... what IE version are you using? Have you tried if the same happens using Firefox? Or Chrome?
My System SpecsSystem Spec


 Computer crashes randomly and will not shutdown correctly.

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